The New Homes Group Reviews 

2,846
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and consistently quick to respond to any questions or concerns that arise during the property journey. Reviewers also deeply appreciate the clear communication and steady guidance provided, which significantly reduces the stress typically associated with buying or selling a home. Some reviewers were not happy with the customer service, mentioning slow responses to formal complaints and experiencing difficulties when trying to reach out for assistance. A few consumers additionally pointed out instances of unresponsiveness and unhelpful advice regarding specific mortgage policies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were consistently... See more

Service

Clients share positive opinions on service, frequently highlighting efficient, helpful, and professional... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt email replies and... See more

User experience

People report positive experiences with user experience, particularly highlighting how helpful staff members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with new homes group so far has been excellent! Emma wright was the lady who dealt with our negotiation process and she was very professional and explained everything very clearly. She w... See more

Rated 5 out of 5 stars

Daisy was amazing , we had quite a stressful transaction through no fault of the New Homes Group or ourselves and Daisy did her best to support us with this . She was friendly and professional to ensu... See more

Rated 5 out of 5 stars

As first time buyers, we were surprised to find The New Homes Group involved with our sellers. Emma Sandu was very helpful in explaining the process, and was very communicative via email to keep us up... See more

Rated 5 out of 5 stars

Lucinda Morgan Right from day one has been a great help, This is my husband and I first home and we truly didn’t know what to expect. Lucinda sent an email explaining everything and her communica... See more


Company details

  1. Asset Manager Service
  2. also in
  3. Business Development Service

Written by the company

You can stay in touch with the latest news and what's happening at The New Homes Group and in the housebuilding industry by following us on LinkedIn.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(2,846)

391 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Emma Sandu has been great

Emma Sandu has been great! She replies quickly to emails and has been very helpful with all my questions. Can’t wait to move into our forever family home :)

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Fast sale and excellent service

Christina at the new homes group was fantastic in helping us sell our home! She had the property on the market and sold within 8 days! Our first buyers unfortunately fell through but Christina was on hand to reassure us. The property went back on the market and sold again, this time in 3 days! Christina’s support throughout the process was second to none and now we’re in our new home making beautiful new memories as a family.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

I have a great experience with New Home…

I have a great experience with New Home Group, specifically Chloe Smith. She is so kind, helpful and patient. She helped me a lot to buy my home in Lotun. As a first time buyer I didn't have idea on many things. She assisted me by providing honest advice and she never rushed me. Whenever I sent a email with some questions, she replied me within few socond that made me pleasure and stress-free. Thank you very much Chloe for your lovely service! 🙏 😊 ❤️

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, low-stress experience. Leila was fantastic throughout - friendly, professional and proactive.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Emma provided an outstanding service…

Emma provided an outstanding service from the very beginning. She was professional, friendly, and always happy to help with any questions I had. She made the whole process much smoother than I expected and kept me updated every step of the way.

Her communication was excellent, and she was always approachable and responsive, which made the experience much less stressful. Thanks to Emma's support, everything progressed smoothly, and we felt confident throughout the process.

Thank you, Emma, for all your hard work and dedication. I would highly recommend her to anyone looking to purchase a new home.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Painless and smooth process

Luke Cox had oversight of our house purchase and it was refreshing to have such regular updates and a point of contact to check whether anything was either needed or to generally give a gentle nudge to all parties and move things along quickly.

From frequent interactions with Luke, he was always friendly and positive and we always felt that he had an excellent grasp of the whole situation and answered any questions swiftly.

Right through to completion, Luke remained in touch and sent us a kind and thoughtful message to congratulate us on our new home. It’s the small things that make a big difference, so thank you.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Hayley was absolutely excellent from…

Hayley was absolutely excellent from start to finish. The new build was at the top of the chain with us in the middle. She pushed everyone along and progressed when things began to stall.

Cannot thank Hayley enough for her help in getting us all into our new homes.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

The New Homes Group helped ensure that…

The New Homes Group helped ensure that our property sale exchanged on time and were great at communicating and liaising with all of the parties within the transaction. We dealt with Daisy Theokli, who did a great job.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

We had a fantastic experience with New…

We had a fantastic experience with New Homes Group, thanks to Daisy. She was amazing from start to finish—professional, friendly, and always happy to answer any questions we had. She kept us updated throughout the entire process, making everything as smooth and stress-free as possible. Her communication and dedication were outstanding, and we always felt supported. We can't thank Daisy enough for all her hard work and would highly recommend both her and New Homes Group to anyone looking for excellent service.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Recognition to Staff.

We recently purchased a house and we would like to give recognition to Andrew Ioannou who helped us immensely with the process.

Throughout every stage, Andrew was consistently one step ahead. He kept everything moving, and made sure we knew exactly where things stood. His communication was excellent from start to finish. He was polite, professional and responsive, which made a huge difference during what was a frustrating process, and I genuinely believe the experience would have been far more difficult without his support.

Thank you Andrew!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

As first-time buyers, buying an house was completely new and felt quite daunting to us, but Emma Wright made the first part of the process so much easier to understand. Her communication was fantastic, she was prompt, thorough, and explained every single step so clearly that we felt confident in what was happening next. She went above and beyond to help us get our offer accepted so quickly. We couldn't have asked for a better experience, thank you so much, Emma!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Expert sales progression by Chloe Smith

Our sales progression was handled by Chloe Smith who expertly managed the whole chain talking to links that others stated they couldn’t talk to. She was calm and helped the whole process during some stressful moments! An excellent job and useful to have them as part of the process.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience with New Homes…

Had a great experience with New Homes Group. Our primary contact was Daisy Theokli who was excellent throughout the process and really helped us get over the line. Everything was arranged quickly and efficiently from the New Homes Group end and we highly recommend NHG and especially Daisy. Thank you again!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Hayley is incredible!!!!!

Hayley is honestly an incredible asset to the company, without her dedication and commitment to her role, our move would never have gone through. Cannot fault the process and the service. Apart from issues with external factors like our buyer, Hayley made the process so simple and as stress free as possible I cannot be more grateful!

23 July 2026
Unprompted review

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