The TMC had a special offer on for a pre-owned Hornby TT:120 LNER Blink Bonny locomotive, the price was irresistible, so I snapped it up through their website. It arrived very quickly and extremely we... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Visited shop at Beck Hole - grandson who is just starting out with model trains found it fascinating. Everything you can think of with service second to none. The trip to Beck Hole was amazing too. Se... See more
TMC are always great with product descriptions, display of clearly marked 'in stock' items, range of products and helpfulness in clarifying questions/concerns. Postage to Australia is quick (around 9/... See more
This large and weighty kit was delivered by TMC very quickly in sturdy and secure packaging. I've only just got to look inside the box and was amazed at the engineering and finish of the metal parts.... See more
Company details
Written by the company
We’re a friendly, family run business nestled in the glorious North Yorkshire Moors, within walking distance of the North Yorkshire Moors Steam Railway. Our customers are modellers, collectors and enthusiasts who are fans of model railways, vehicles (military and civilian), and diecast models and figures. They are also keen kit builders and diorama creators. Our knowledgeable team includes railway modellers and dedicated railway enthusiasts, RC experts and plastic kit enthusiasts. We’re ready to provide you with a premium experience and first-class service. We’re essentially mail order, but we do have an onsite showroom and workshop for visitors to enjoy. We stock all major brands of model railway locos and rolling stock across all gauges at competitive discounted prices, usually around a 15% reduction on the recommended retail price. It’s not just locos - we supply everything you need to compliment your layout from scenery, figures, buildings and electrics to modelling tools, paints and effects. We also sell an extensive range of plastic kits, slot cars, diecast models and aviation models.
Contact info
Hill Farm, Beck Hole, YO22 5LF, Whitby, United Kingdom
- 01947899125
- sales@tmc-direct.com
- www.themodelcentre.com
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A brilliant company to deal with…
A brilliant company to deal with nothing is too much trouble for them. Any problems and they will sort it out for you. Well chuffed with the service which is exceptional.
Thank you ever so much,
Regards
Gloria
26 August 2026
The item was as described
The item was as described, easy to irder and quickly delivered.
26 August 2026
First class advice from experts in the…
First class advice from experts in the field of model railways. Very patient and attentive.
26 August 2026
Price
Price, previous experience, packaging & fast delivery.
I hhave dealt with TMC over the years & would recommend them due to previous experience.
A pleasure to deal with again
26 August 2026
Always a easy transaction and very easy…
Always a easy transaction and very easy to talk to someone who cares about their business and respects their customers
19 August 2026
Great service
Fast shipping, everything arrived as expected. Very happy with the purchase and would definitely recommend. I’ll happily buy from them again.
25 August 2026
Product arrived promptly despite me…
Product arrived promptly despite me living in a remote address.It was exactly as advertised and made me a very happy little boy despite being a retired old boy!
18 August 2026
Great finish on weathered wagons.
Great finish on weathered wagons.
Dealt with inafriendly professional manner.
25 August 2026
Three small detail parts of the loco…
Three small detail parts of the loco had fallen off but were loose in the box, Should be able to glue back on. No problem, just annoying.
(NB Not yet test run)
25 August 2026
Speedy delivery and well protected…
Speedy delivery and well protected parcel. Good price for the product I purchased and will continue to check their website for further purchased
24 August 2026
Friendly and very helpful staff
Friendly and very helpful staff, invaluable "trunk" service and rapid delivery.
25 August 2026
Excellent service easy to use website
Excellent easy to use website
Order placed. That was very easy transaction ...
Communication on parcel tracking 5 star. Taken just a few hours from order purchased to door step delivery. items well packed
Many Thanks shall purchase again all the best for 2026 Thanks,
21 August 2026
Tornado Pullman
The Tornado Pullman was a boxed set, engine/3 coaches and although pre-owned was in excellent condition and runs really well. I thought the price was about right, and although I ordered the set online over the weekend, it was packed, dispatched and arrived mid morning on the following Tuesday. This is the second purchase from TMC I've made this year and they have a really good website, very helpful staff and go out of their way to help their customers.
24 August 2026
Perfect service
This time I purchased a new loco and a second hand loco and once again the description of the used one was spot on (I love a bargain). Both arrived very quickly, really well packaged and undamaged, first class company I will continue buying from.
25 August 2026
everything was great — alles bestens
Einfacher, strukturierter Bestellvorgang;
sehr gute, weil schnelle Kommunikation per E-Mail;
gut und sicher verpackt.
Lieferung nach Kontinental-Europa wegen Zollabfertigung erwartungsgemäß etwas zeitintensiver.
—
Simple, well-organised ordering process;
excellent, prompt communication via email;
well and securely packaged.
As expected, delivery to mainland Europe took a little longer due to customs clearance.
17 August 2026
good price for class 37 sound fitted…
8good price for class 37 sound fitted excellent condition for used model sight damage to roof hand rail and roof exhaust blanking plate missing i did contact you about this was told will check and get back to me not heard back? i have since found the roof blanking plate must have fell off when unpacked luckily to find very small part
24 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.