I’ve been an investor with the Melton Building Society for several years and recently opened an on-line account. They were happy to take a cheque, cash it and then afterwards wrote to me asking me for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I liked the interest rate very much. Applying for the account on line was unsuccessful rejected for no apparent reason. I phoned and told an application form would be forwarded, no reason given for re... See more
Company replied
I have been trying to speak with them for weeks now. Some selections simply close the call. I have emailed and it takes ages to respond and then I am not able to talk to someone about my mortgage.... See more
Company replied
I have had contact from Melton B.S and they have tried their best to put things right. They also explained the reason behind their initial decision and a little about some recent problems they were ha... See more
Company replied
Company details
Written by the company
The Melton is a modern, mutual building society that has been serving the people of Melton Mowbray and the surrounding area since 1875. Our success is built on being an independent, mutual society, that places customers (or members) at the heart of everything we do. Being a mutual means we don’t have to pay shareholders dividends. So we can share the results of our success with our members through higher interest rates for savers, lower rates for borrowers and providing better services.
Contact info
Mutual House, Leicester Road, Melton Mowbray, Leicestershire, LE13 0DB, Melton Mowbray, United Kingdom
- 01664 414141
- melton@mmbs.co.uk
- www.themelton.co.uk
3.5
Average
254 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a pure joy it was opening a ICA…
What a pure joy it was opening a ICA Zena was so helpful and knowledgeable about their products
25 June 2026
Unprompted review
Reply from Melton Building Society
Hi Paul,
Thank you for your review, we'll be sure to share your comments with Zena.
Thank you for choosing Melton Building Society.
Thanks
Kayleigh
Ciara was brilliant
Ciara was brilliant, very helpful and always greets me with a smile
25 June 2026
Unprompted review
Reply from Melton Building Society
Hi Edward,
Thank you for your kind review.
We're so glad you're greeted with a smile, and find our teams helpful. We've shared your lovely comments with Ciara.
Regards
Kayleigh
would give zero stars if I could
would give zero stars if I could
months after I a review about difficulty in making contact and then no response or acknowledgement to formal complaint, I am no further forward. Very interesting that reviews get speedy responses from Kayleigh in Marketing inviting us to contact her. But my emails got the same deafening silence as the complaint did. I had outstanding sympathy and support from my local Branch, but I know they cannot solve the problem. I had never got beyond an answering service for complaints but she did manage to speak to the complaints manager who replied they could not deal with it as it was half term! Must be a long holiday as I still have heard nothing.
14 May 2026
Unprompted review
Reply from Melton Building Society
Hello,
We responded to your original review back on 24th April asking for you to email us with your contact details as we were unable to investigate this further as we we couldn't locate your complaint based on your Trustpilot profile.
If you did send that information it would have been escalated to the apropriate team.
Our Trustpilot account is not run by our operational or complaints team, however, If you could please forward your details to marketing@mmbs.co.uk we will be able to identify you and escalate this matter for you.
Many thanks
Kayleigh
Really know their stuff and provide…
Really know their stuff and provide excellent customer service.
24 June 2026
Unprompted review
Reply from Melton Building Society
Thank you Joseph!
We're really pleased to hear you received such great service from us.
Regards
Kayleigh
Ben was very polite and professional
Ben was very polite and professional. Did not rush us with all our questions. Gave us information as we requested. All the staff looked very smart in their uniforms which is a change from other banks etc that only use tshirts.
24 June 2026
Unprompted review
Reply from Melton Building Society
Hi Julie,
Thank you for taking the time to leave us a review.
We're glad to hear that you felt supported and received the information you were looking for from Ben.
Thank you for choosing Melton Building Society.
Regards
Kayleigh
Very helpful and friendly advice from…
Very helpful and friendly advice from Rose and Chris.
23 June 2026
Unprompted review
Reply from Melton Building Society
Hi Mark,
Thank you so much for your 5* review!
We will share your comments with Rose and Chris, and hope to see you in branch again soon.
Thanks
Kayleigh
Just had a dreadful experience logging in
Just had a dreadful experience logging onto my Melton account to view my OWN savings. Unfortunately Melton BS seemed to have dug a moat around my point of access. Bizarrely I entered log in details, a six figure code was received and entered THEN pop up told me my log in details incorrect. Called savings option 1 (IT assistance) but just a gurgling sound at the other end of the line! Tried again on savings option 2 and a very pleasant gentleman answered pretty promptly. Please sort out option 1 or your Wi-Fi or both . Eventually turned out that as I entered my user name in capital (as I have done on numerous occasions it must now be in lower case! nobody told me. So had to reset user name and password (with the help of your customer support gentleman ( More 6 letter access codes followed some bizarrely by email ) otherwise I would have got nowhere. Following similar problems incurred last year I have real concerns about how this website is currently set up. Please spend some money NOW and sort out your online site and IT. I must have spent almost half an hour just accessing my account and clearly this is NOT acceptable in 2026.Onlr reason I have two stars was because your customer support was helpful.
19 June 2026
Unprompted review
Reply from Melton Building Society
Hello Robert,
Thank you for taking the time to share your experience with us.
We're sorry to hear of the difficulty you have experienced logging in, but we are pleased to hear that you found our customer team helpful in getting you logged on.
Since its launch last October we have been working through the feedback that we have received and we are committed to improving our customers' experience with the online portal. We hope you will start to see improvements with time, and thank you for your patience in the meantime.
If you do experience any further issues, our teams are available to support you. Please don't hesitate to get in touch.
Many thanks
Kayleigh
When ever I have been in our local…
When ever I have been in our local branch in Bourne the Staff have been extremely helpful the Manager Amanda is very knowledgeable and has helped me with my Isas and other investments I hold at the branch in my opinion the current staff are a great asset to the business well done Brian Rushton
18 June 2026
Unprompted review
Reply from Melton Building Society
Hi Brian,
Thank you so much for taking the time to leave us a review.
We've shared your feedback with Amanda and the team at Bourne.
Thank you for choosing Melton Building Society.
Thanks
Kayleigh
Dawn and chris were very friendly
Dawn and chris were very friendly, always so helpful in the Grantham branch
13 June 2026
Unprompted review
Reply from Melton Building Society
Thank you Melanie for taking the time to recognise Dawn and Chris in the Grantham Branch.
We hope you continue to enjoy your visits to the branch and thank you for choosing Melton Building Society.
Kayleigh
The rate of interest was excellent for…
The rate of interest was excellent for me for what I wanted to do. Jess was very knowledgeable about everything and explained nice and clear everything about the accounts I was interested in.
11 June 2026
Unprompted review
Reply from Melton Building Society
Hello,
Thank you for taking the time to leave us a review.
We are delighted that you received such great service from Jess - we'll be sure to share your review with her.
We hope you continue to enjoy saving with the Melton.
Regards,
Kayleigh
Dreadful account opening experience
I have numerous financial accounts. Melton's account opening procedure is the most cumbersome and the software programming the WORST I have ever encountered with any financial institution. It took ages and constant re-input of data to finally get the account opened. It was only because of the attractive interest rate that I persevered to open the account. A dreadful experience and waste of my time.
23 May 2026
Unprompted review
Reply from Melton Building Society
Hello Valentino,
Thank you for taking the time to leave us a review.
We're really sorry that the account opening experience was cumbersome. Thank you for persevering, and we hope that from here on out, your experience starts to improve.
We are listening to customer feedback about the process and working with developers to improve the process.
Thanks
Kayleigh
After a failed attempt to open a 4.8%…
After a failed attempt to open a 4.8% fixed bond on line,I visited the nearest branch armed with a latest statement from a 30 year old nominated account,driving licence,passport and Bus pass.
This morning,I received a call from the head office requesting 3 months back statements and me sensing their reluctance to open an oversubscribed offer I decided not to proceed.
Not sure if this was a marketing exercise to test their worth or something else.On line application are cumbersome and difficult to complete.
Should have trusted trustpilot from the start and not started the application.BS best for Pass book accounts and local residents,perhaps.
4 June 2026
Unprompted review
Reply from Melton Building Society
Hi Nilesh,
We're sorry to hear you decided not to proceed with opening an account.
We are aware that some customers have experienced difficulties when applying for accounts recently, these issues were caused by larger than normal application volumes, and some unexpected technical difficulties.
Thank you for considering Melton Building Society and sorry that you found the process cumbersome and difficult. We are using the feedback we have obtained during this period to make some changes to improve the process.
Many thanks
Kayleigh
Very confusing application
We registered with Melton but the application process was too onerous and confusing. We have not credited any monies to account and do not intend.
22 May 2026
Unprompted review
Reply from Melton Building Society
Hello,
Thank you for taking the time to leave us a review about the application process.
We're sorry that you found the process onerous and that as a result you won't be funding your account.
We are working to improve this process so we hope that should you ever choose to engage with us again you find it a better experience next time.
Thank you
Kayleigh
What a fantastic bank with wonderful…
What a fantastic bank with wonderful staff the main one we use in Grantham are fantastic they are so very helpful and when we want to change accounts they are very helpful to find us the right deal and we can have a bit of fun with them and the Melton mowbry one just we don't use it as much as we could thankyou
28 May 2026
Unprompted review
Reply from Melton Building Society
Hello John,
Thank you for taking the time to leave us a review.
We're delighted to hear you enjoy your visits to our Grantham branch. We'll make sure they get to see your glowing review!
We hope you continue to enjoy saving with Medlton Building Society.
Thank you
Kayleigh
Poor communication, slow bank transfer system
Poor communication, calls not replied to. Their banking system is so slow and I'm still waiting for my ISA to be transferred out to another supplier. Transfer out form completed 30 April, ISA matured 21 May, still not transferred 2 June.
2 June 2026
Unprompted review
Reply from Melton Building Society
Hello,
Thank you for taking the time to leave us a review.
We're sorry your ISA transfer has taken longer than you anticipated. We have been experiencing a higher number of calls recently, so apologies for the difficulty you have had reaching us about this.
We believe someone is looking into what has happened on this occasion for you; however, if you still need support, please email us at marketing@mmbs.co.uk, and we will forward this to the most appropriate department on your behalf.
Many thanks
Kayleigh
Very poor customer service
Very poor customer service. They do not answer the phone and it takes weeks for them to respond by email. Unfortunately I am stuck with them in a 5 year account but would never use again.
1 May 2026
Unprompted review
Reply from Melton Building Society
Hello,
Thank you for taking the time to leave us a review. We're sorry you've struggled to reach us.
If you are still struggling to reach us, please email us with your contact details to marketing@mmbs.co.uk and we will escalate this for you.
Many thanks
Kayleigh
Failed to open account and no correspondence
Like many other, I tried to open an account. They took all details on their clunky website (including NI numbers) before saying at the end of the application process there was an error. Tried to telephone them three times, automated system cut me off. Have emailed complaints department asking for all my details to be deleted and confirmed it has been done, but no response to date. Would suggest using other savings accounts where you can actually speak to someone!
28 May 2026
Unprompted review
Reply from Melton Building Society
Hello Stuart,
Thank you for your review. We were sorry to hear you've had difficulty opening an account.
We have been experiencing some unexpected technical difficulties during the application process recently, which has also impacted the volume of calls we have been receiving, so apologies that you weren't able to reach us.
I have contacted our complaints team and asked them to provide an update.
Many thanks,
Kayleigh
I've been trying to open a fixed rate…
I've been trying to open a fixed rate issue 17 account for 2 days.Entered all my details in. Got to READ PRIVACY NOTICE. Ticked AGREE. Tapped on ACCEPTED. Then find out I can't proceed any further. Called customer services 4-5 times. Held on the phone for ages each time. Only to be told that they are busy, and to call back another time. Don't they want me to invest in their company?
28 May 2026
Unprompted review
Reply from Melton Building Society
HI Dave,
Sorry to hear you've had trouble opening an account and when trying to reach us.
If you could email us your contact details to marketing@mmbs.co.uk as soon as possible, we will try to arrange for someone to contact you.
Thank you
Kayleigh
no one answers the phone
no one answers the phone, no one answers messages sent via their contact form...get a standard auto response that they are 'very busy'
shame....I will go somewhere less busy that values customers
28 May 2026
Unprompted review
Reply from Melton Building Society
Hi Steven,
Sorry to hear you've decided to go elsewhere.
We do value our customers and appreciate their patience whilst we are working through a high volume of enquiries. Our contact centre teams are working to answer as many calls as they can and work through the contact enquiries that are received from our website.
Thank you
Kayleigh
Waiting on the phone well over 0.5 hour…
Waiting on the phone well over 0.5 hour when trying to contact. I opened an account difficulties getting accont recognised. I have seen feedback not going to bother will go elsewhere
27 May 2026
Unprompted review
Reply from Melton Building Society
Hello,
Sorry to hear you had to hold to speak to us and that you have chosen to invest elsewhere.
Our teams are working hard to answer incoming calls as quickly as possible. We are experiencing higher call volumes at the moment due to the popularity of the new products.
We apologise that we weren't able to answer your call within 30 minutes on this occasion.
Thank you
Kayleigh
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