The Landlord Group Reviews 118

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, particularly in complex legal matters. Many people highlight the exceptional customer service, noting the team's patience, understanding, and ability to provide clear guidance throughout stressful situations. The service is frequently described as efficient, effective, and prompt, with many consumers appreciating the quick response times and constant updates. Reviewers often mention that the company's expertise and support were crucial in achieving successful outcomes, saving them significant stress and potential financial losses. The overall sentiment indicates a high level of satisfaction with the company's ability to navigate intricate processes and deliver expected results.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Consumers find service to be positive, highlighting professionalism, efficiency, and clear guidance. Many... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, patience, and... See more

Response time

Customers had positive experiences with response times. Reviewers consistently highlight the promptness and... See more

Based on these reviews

Rated 5 out of 5 stars

worked with Marianne on a difficult case, took a lot of time , effort and patience to come to an end result which was what we were hoping for. From start to finish she was great, her strategy worke... See more

Rated 5 out of 5 stars

The Landlord Group are, without doubt, the best eviction solicitors in the UK. Chris Sharpe and his colleagues are truly incredible and have an amazing level of attention to detail. I was initially... See more

Rated 5 out of 5 stars

I had a very positive experience with Landlord Group. Elle was always quick to respond to my emails and phoned me whenever needed. Our day in court didn’t go exactly as expected, but she was extremely... See more

Rated 5 out of 5 stars

Landlord group have been amazing. At every step in the proceedings have shown care and understanding, guiding us through the maze that is tennant litigation. Frankly would have gone loco without... See more

Rated 4 out of 5 stars

(review of service provided by Bethany) I just wanted to thank you for the excellent work you’ve done on my case. You made sure all the paperwork was in perfect order before submitting the court a... See more

Rated 5 out of 5 stars

If I could rate 6 stars I would! Thoroughly exceptional service, they know every aspect of property law. I had used a company before them who had no idea. Chris and the landlord group are fantastic an... See more

Rated 5 out of 5 stars

Marianne was great. Very calm, professional and experienced. She gave very sensible advice at a time that is very stressful for a landlord. Marianne was easy to contact and very thorough in her w... See more

Rated 5 out of 5 stars

I found Jordan who dealt with my case extremely helpful and explained everything in detail and easy to understand the process. A Possession order was granted at the court hearing in a lot less time t... See more

Rated 5 out of 5 stars

I have been dealing with Afra Riaz for my case. I had an issue with a tenant not leaving my property so I came across this company. I would like to thank Afra for all the help and guidance. Kept me up... See more

Rated 5 out of 5 stars

Chris and the team in particular Afra were great, highly recommend The Landlord Group to any landlord or agent wishing to evict a tenant. regards Jas & Suki Purplelink Properties coventry

Rated 5 out of 5 stars

After going through the stresses of trying to deal with evictions myself i decided to instruct The Landlord Group who have now helped me with 2 successful evictions of non paying tenants. Afra dealt w... See more

Rated 5 out of 5 stars

I have been through some difficult time with tenants that not only did not pay the rent but also was saying to neighbor's that the owned my property and they well planning to sell it. Julian and Elle... See more

Rated 5 out of 5 stars

They are subject matter experts in what they do. I believe, had I not used the Landlord group I would be definitely upstream without a paddle. Initial preparations and queries were dealt with studious... See more

Rated 5 out of 5 stars

I would like to thank the Landlord Group in particular Marianne and Afra who explained in detail on how to proceed and what my options were and listen carefully to my circumstances. It was most benef... See more

Rated 5 out of 5 stars

I have dealing with Afra Riaz for over a year and she has been exceptional. She always explained the whole procedure from start to end and she always kept me updated on the progress. I am very happy w... See more

Rated 5 out of 5 stars

I was unsure as to how the process would work and I was not sure that understanding it would be easy for me. Afra made the whole thing easy to understand and was helpful beyond what I would consider t... See more

Rated 5 out of 5 stars

Afra and Marianne worked diligently on our Accelerated Possession to obtain our possession order. The Legal Review service with Marianne was also very helpful. They took care of everything for us and... See more

Rated 5 out of 5 stars

The landlord group have made what can be an unpleasant experience more bearable with their prompt and knowledgeable response to my issues. Special thanks goes to Afra who has been excellent in her dea... See more

Rated 5 out of 5 stars

I have been using The Landlord Group to help me get possession of my flat from a problematic non paying tenant. Afra Ruiz and Eve Osborne have been very professional and helpful. If you need a profe... See more

Rated 5 out of 5 stars

I was so pleased to find The Landlord Group mainly through the Trust pilot reviews, from day 1 right to the end, my dealings with Charlotte, Julian, and Jordan was exceptional, never had to wait fo... See more

Rated 5 out of 5 stars

Elle and the team provided a great service and quick turnaround that was not just high quality but also very cost effective. I would 100% recommend to any Landlord who is having issues with a tenant i... See more

Rated 5 out of 5 stars

I needed to get some tenants out of a property and The Landlord Group were a pleasure to deal with. They were helpful, friendly and I would definitely recommned if you need to remove someone from a pr... See more

Rated 5 out of 5 stars

Chris Sharp and his team are all extremely amazing, professional, truly knowledgeable in their field of work, kind & considerate people, who help trapped landlords like me, finally be able... See more

Rated 5 out of 5 stars

From start to finish, received a patient, polite, friendly and efficient advice from Eve who was handling my case. Thank you Eve and The Landlord Group for your support and guidance.

Rated 5 out of 5 stars

I have just used this company to help with an eviction and I want to say they are professional in all aspects of the process. Communication was clear, easy, and prompt. They handled my entire evictio... See more

Rated 5 out of 5 stars

The service provided by Eve at The Landlord Group was second to none, always helpful and clearly explaining the process, always responding promptly. A joy to deal with.

Rated 5 out of 5 stars

I’ve used this company before and was really impressed with their service. They handled my eviction process efficiently from start to finish, attending court on my behalf and arranging for the bailif... See more

Rated 5 out of 5 stars

The service provided by The Landlord Group was excellent, both professional and friendly. Afra Riaz and her colleagues helped me every step of the way to successfully obtain a Possession Order for my... See more

Rated 5 out of 5 stars

I have been extremely satisfied with the service received from Ella and Charlotte, very helpful, polite, and made the process look very easy to me. Thank yo both

Rated 5 out of 5 stars

We used The Landlord Group for the first time this year to deal with quite a complex situation whereby we had inherited a residential tenant when repossessing a commercial building. Despite being... See more

Rated 5 out of 5 stars

The Landlord Group came highly recommended and their experience and expertise quickly became evident. My solicitor, Marianne Steer patiently guided me through the process, ensuring I understood the re... See more

Rated 5 out of 5 stars

We have required to used the Landlord Group's services a couple of times and always very professional, prompt and friendly service. Excellent service

Rated 5 out of 5 stars

I would like to express my appreciation for the excellent service provided by my solicitor, Julian Menk. Throughout the process, he has been professional, approachable, and very supportive. He communi... See more

Rated 5 out of 5 stars

We cannot praise or recommend The Landlord Group enough. Excellent, very helpful service, excellent communication and excellent professional support throughout the whole process of retrieving our prop... See more

Rated 5 out of 5 stars

The Landlord Group has provided professional and effective services. Eve is knowledgeable, thorough, patient, and prompt for any questions.

Rated 5 out of 5 stars

Fantastic service. Highly recommend Marianne Steer who offered great advice and guidance and saved me a fortune. Would not use anyone else.

Rated 5 out of 5 stars

I honestly cannot recommend the Landlord Group highly enough. They supported us through an extremely long, stressful and complex eviction process, and without their guidance and reassurance we s... See more

Rated 5 out of 5 stars

Marianne and Elle have been excellent at supporting me through understanding and serving a S21. Truly excellent, professional, thorough, knowledgable and acting promptly. Cant thank them enough.

Rated 5 out of 5 stars

The Landlord Group, particularly Eve Osborne, provided exceptional service. We were thoroughly impressed by their professionalism, efficiency and clear guidance throughout the eviction process. They w... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chris & Afra were brilliant

Chris and the team in particular Afra were great, highly recommend The Landlord Group to any landlord or agent wishing to evict a tenant.

regards
Jas & Suki
Purplelink Properties
coventry

13 March 2026
Unprompted review
Rated 5 out of 5 stars

I am very grateful for Julian's and Elle's help

I have been through some difficult time with tenants that not only did not pay the rent but also was saying to neighbor's that the owned my property and they well planning to sell it. Julian and Elle helped me follow the process all the way until the bailiff date. They helped and advised me and they were very patient with all my questions. They are very professional and they will get the results you expect to get. I strongly recommend them. Make sure you have a solicitor like Julian and Elle and you don.t have to worry, just be patient with the process

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Marianne was great

Marianne was great. Very calm, professional and experienced. She gave very sensible advice at a time that is very stressful for a landlord.
Marianne was easy to contact and very thorough in her work.
Obviously it cost me, but I think that the charges were overall reasonable.
I'm so glad I used the landlord group as I could easily have made mistakes and the tenant could have taken advantage of those mistakes.
Thanks Marianne.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Professional and informative support through a difficult eviction process

I honestly cannot recommend the Landlord Group highly enough. They supported us through an extremely long, stressful and complex eviction process, and without their guidance and reassurance we simply would not have managed it.

From start to finish, they were knowledgeable, realistic and supportive — never sugar-coating the situation, but always explaining our options clearly and helping us make informed decisions. When the eviction escalated and ultimately required enforcement through the High Court Enforcement Officer, their advice and experience became absolutely invaluable.

What stood out most was the reassurance. When things dragged on and felt overwhelming, they reminded us that what we were experiencing wasn’t unusual and that there was a clear process to follow, even when it felt endless. That alone made a huge difference.

Professional, experienced, and genuinely supportive — we wouldn’t have got through it without them.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We have required to used the Landlord Group's services a couple of times and always very professional, prompt and friendly service. Excellent service

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Best eviction firm in the UK

The Landlord Group are, without doubt, the best eviction solicitors in the UK. Chris Sharpe and his colleagues are truly incredible and have an amazing level of attention to detail.
I was initially with another firm, but I suspected something was wrong and got advice from the Landlord Group and they took over and spotted errors that I had not even realized.

My case handler was Jordan, and he was fantastic from start to finish. Our eviction case involved a tenant who had gained the tenancy through fraud, and therefore it was not a run-of-the-mill eviction. But thanks to the Landlord Group we got an amazing result.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

The Landlord Group

The Landlord Group, particularly Eve Osborne, provided exceptional service. We were thoroughly impressed by their professionalism, efficiency and clear guidance throughout the eviction process. They were prompt and patient, making the situation easier to navigate. We felt well-informed and confident in them handling our case. We highly recommend their speciality services to any landlord

23 January 2026
Unprompted review
Rated 5 out of 5 stars

6 star service, knowledgeable, clear and great value!

If I could rate 6 stars I would! Thoroughly exceptional service, they know every aspect of property law. I had used a company before them who had no idea. Chris and the landlord group are fantastic and offer clear routes to a problem Tennant eviction. Thank you!

6 January 2026
Unprompted review
Rated 5 out of 5 stars

A most professional service.

I have just used this company to help with an eviction and I want to say they are professional in all aspects of the process. Communication was clear, easy, and prompt. They handled my entire eviction process efficiently from start to finish, arranging court appearances on my behalf and then arranging for the bailiffs to handle the eviction without any issues whatsoever. They take a lot of the stress out of the process and provide a lot of peace of mind. I highly recommend them to anyone looking for a professional, reliable and experienced eviction service. In particular I would like to thank Eve Osborne who was just outstanding during the entire process.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

We cannot praise or recommend The…

We cannot praise or recommend The Landlord Group enough. Excellent, very helpful service, excellent communication and excellent professional support throughout the whole process of retrieving our property back. From start to finish their service is fast, efficient and effective, we would like to thank the whole team but in particular Jordan for his contribution and commitment with our case.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Easy to understand the process

I was unsure as to how the process would work and I was not sure that understanding it would be easy for me. Afra made the whole thing easy to understand and was helpful beyond what I would consider to be normal. The legal profession is not known for being easy to understand or feel at home with dealing with them. Afra was first class. Thank you Afra.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

worked with Marianne on a difficult…

worked with Marianne on a difficult case, took a lot of time , effort and patience to come to an end result which was what we were hoping for.
From start to finish she was great, her strategy worked and the knowledge of jow legal system worked was top notch, a massive thank you from us.
Always at the other end of the phone if we need it guidance and clarification, and always back and forth with the emails, she navigated us thorough the entire process with ease.
5 stars

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Positive outcome

I had a very positive experience with Landlord Group. Elle was always quick to respond to my emails and phoned me whenever needed. Our day in court didn’t go exactly as expected, but she was extremely helpful and ultimately saved me a significant amount of money by helping me reach an agreement with the tenant. In the end, the bailiffs attended and I successfully regained possession of the property.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

After going through the stresses of…

After going through the stresses of trying to deal with evictions myself i decided to instruct The Landlord Group who have now helped me with 2 successful evictions of non paying tenants. Afra dealt with my case so well done so far on obtaining the possession order.

23 October 2025
Unprompted review
Rated 4 out of 5 stars

(review of service provided by Bethany)

(review of service provided by Bethany)
I just wanted to thank you for the excellent work you’ve done on my case. You made sure all the paperwork was in perfect order before submitting the court application, and it’s clear that your thoroughness ensured everything was handled correctly. I really appreciate the care and professionalism you’ve shown throughout this process.
Once again, thank you for your help in getting this done properly.
Kind regards,
Atiq Rahman

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service provided

I’ve used this company before and was really impressed with their service. They handled my eviction process efficiently from start to finish, attending court on my behalf and arranging for the bailiffs without any issues. Communication was clear throughout, and everything was dealt with professionally and promptly. I’d highly recommend them to anyone looking for a reliable and experienced eviction service.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Afra and Marianne worked diligently on our Accelerated Possession to obtain our possession order. The Legal Review service with Marianne was also very helpful. They took care of everything for us and made sure it ran smoothly. I would definitely appoint them again and recommend them for any tenancy services.

8 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look