Easy to find vendors and communicate with them. Need work on integrating a seating chart GUI which seems easy to do using people who have responded with "accepted". Seating chart should be able to i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Platform is great and made wedding planning easier. My only complaint is I had to use a different platform for seating arrangements. It would b nice to have a drop and seat arrangement included. Our s... See more
Company replied
I love using the knot for any wedding designs. I used their save their date and wedding invite templates. I also have used the ability to create my own website and online RSVP. Their customer service... See more
Company replied
I did not like the app at all. Most vendors that are listed "affordable" or " inexpensive " were quite the opposite. Many vendors take days to reply and some don't at all. I found this to be daunting... See more
Company replied
Company details
Written by the company
Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Contact info
United States
- www.theknot.com
3.5
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good and recommendations
Easy to find vendors and communicate with them. Need work on integrating a seating chart GUI which seems easy to do using people who have responded with "accepted". Seating chart should be able to import floor plans, drag/drop icons, place people. By extension, this could help formulate what tables would look like with chargers, centerpieces, votives, silverware, etc. this could integrate with creating a "vision" that vendors can see.
Wish we had been able to send custom mass emails and SMS messages
11 May 2026
Reply from The Knot
Hi, thank you for taking the time to share such thoughtful feedback and ideas. We’re glad to hear the vendor search and communication tools were helpful throughout your planning process.
Your suggestions around a more interactive seating chart experience, floor plan integration, and enhanced guest communication tools are incredibly valuable. We can absolutely see how features like drag-and-drop layouts, visual table planning, and custom messaging could further support couples and vendors during planning. We’ll be sharing these ideas with our product teams for consideration.
Sarah @ The Knot Customer Support
I appreciate how The Knot was willing…
I appreciate how The Knot was willing to reprint our wedding reception invitations after a misprint issue.
21 April 2026
Reply from The Knot
Hi, we’re so glad the team could help make things right for you after the misprint issue. We know how important those details are, and we’re happy we could support you with the reprint process.
Sarah @ The Knot Customer Support
I tried to cancel my order
I tried to cancel my order, but that did not work. I am not a fan of the policy, and will be careful not to order again.
4 May 2026
Reply from The Knot
Hi, we understand how frustrating this experience must have been. We work closely with our suppliers to ensure orders are processed and shipped as quickly as possible, and in this case, the order had already moved into fulfilment.
We know that wasn’t the outcome you were hoping for, and while a return and refund option was offered, we appreciate you sharing your feedback regarding the overall experience and policy.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, thank you so much for the kind words. We’re really glad the team could provide support and care throughout your experience.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, thank you so much for sharing your experience. We’re so glad the team could quickly resolve the issue and get everything sorted for you right away.
Sarah @ The Knot Customer Support
Able to do on mobile device but had to…
Able to do on mobile device but had to switch to IPad since couldn’t see the RSVP login on my iPhone. Liked the pics of the couple, and their Registry.
13 May 2026
Reply from The Knot
Hi, thank you for sharing your experience. We’re glad you enjoyed seeing the couple’s photos and registry, though we’re sorry the RSVP experience on iPhone was frustrating and required switching devices. We appreciate the feedback regarding mobile usability and visibility of the RSVP login.
Sarah @ The Knot Customer Support
I don’t understand why it takes so long…
I don’t understand why it takes so long to ship and delivery item.
13 May 2026
Reply from The Knot
Hi, we understand how frustrating longer shipping and delivery times can be, especially when you’re expecting an item for an important event. We appreciate you sharing this feedback and understand the importance of clearer timelines and faster delivery experiences.
Sarah @ The Knot Customer Support
Issues with editing
It took 4 tries for the editing bot to get a simple spelling change correct.
13 May 2026
Reply from The Knot
Hi, we’re sorry the editing process was more frustrating than it should have been, especially for a simple spelling correction. We understand how important accuracy and efficiency are during the proofing process, and we appreciate you sharing this feedback with us.
Sarah @ The Knot Customer Support
Their customer service was great
Their customer service was great. It was only 3 months between engagement and wedding so had very tight deadlines on printing. They helped me meet those deadlines with design changes included.
13 April 2026
Reply from The Knot
Hi, thank you so much for sharing this. Planning a wedding on a shorter timeline can be incredibly stressful, so we’re really glad the team could help keep everything moving smoothly and support you with the design updates along the way.
Sarah @ The Knot Customer Support
Quick response times and very helpful…
Quick response times and very helpful when changes need to be made,
12 May 2026
Reply from The Knot
Hi, thank you so much for the kind feedback. We’re really glad the team could provide quick support and help make the change process easy for you.
Sarah @ The Knot Customer Support
great service today
12 May 2026
Reply from The Knot
Hi, thank you so much for the kind words. We’re so happy to hear you had a great experience with the team today.
Sarah @ The Knot Customer Support
The invitations and rsvp received do…
The invitations and rsvp received do not match the product shown or description on the website for color or foil. I reached out tongue Kbit and have not been able to resolve to this point.
9 May 2026
Reply from The Knot
Hi, we’re sorry to hear the invitations and RSVP cards did not initially match your expectations or the product description. We understand how frustrating that must have been.
We’re glad the team was able to work with you to resolve the issue, and we appreciate you bringing the concerns regarding the product finish and appearance to our attention.
Sarah @ The Knot Customer Support
Very streamlined process in RSVPing and…
Very streamlined process in RSVPing and using the registry to purchase a gift.
12 May 2026
Reply from The Knot
Hi, thank you so much for sharing your experience. We’re delighted to hear the RSVP and registry process felt smooth and easy to use from start to finish.
Sarah @ The Knot Customer Support
Reply from The Knot
We're happy to hear that the app is easy to use. Thank you for your positive feedback; we appreciate it a lot!
Sarah @ The Knot Customer Support
Reply from The Knot
We're happy to hear that we provided you with what you needed with a quick response! Thanks for your feedback.
Sarah @ The Knot Customer Support
I would put zero stars but I was not…
I would put zero stars but I was not allowed to do this.
This is the worst customer service I have ever received- horrible representatives.
I ordered a bridal shower gift from THE KNOT and put my address in, not the bride’s, so it could be sent directly to me. When I received the confirmation email it indicated that the bride would receive the gift. When I finally reached a customer service rep, less than an hour later, they indicated that they could not change it.
I will never use this site again. I will go directly to the company that has the item.
12 May 2026
Unprompted review
Reply from The Knot
Hi, we’re sorry to hear how frustrating this experience was. We understand how disappointing it must have been to realise the gift was being shipped to the couple when you intended to receive it yourself, especially after reaching out so quickly for support.
Your feedback regarding the order flow, shipping expectations, and support experience has been shared internally for review.
Sarah @ The Knot Customer Support
I wanted to edit my print order after I…
I wanted to edit my print order after I sent it. I emailed right after I caught the mistake & it took 48 hours for someone to respond to me after multiple attempts. They told me it was too late & the ink had already hit the paper….but, had they responded sooner I could have fixed it.
After my paper order shipped, they sent me a 40% off discount code. But I had already placed the order, so no use for it….
8 May 2026
Reply from The Knot
Hi, we’re sorry for the frustration this caused. We understand how disappointing it must have been to catch the mistake quickly but not receive a response in time to make the update before printing began.
Your comments around response times and order flexibility have been shared internally as we continue working to improve the experience.
Sarah @ The Knot Customer Support
Confirming delivery of a gift is WAY too difficult
Your software informs the purchaser that their gift item has shipped, but it never confirms delivery has been made to the recipient. It took approximately 8 e-mails to get an answer as to whether or not my gift was actually delivered to the couple. The information should be automatic, not involve a lot of work on the purchaser's part. Disappointing.
12 May 2026
Reply from The Knot
Hi, we’re sorry this process was so frustrating. We understand how important delivery confirmation is when sending a wedding gift, and needing multiple follow-ups to get a clear answer is not the experience we want for our customers.
Your feedback around shipment visibility and delivery notifications has been shared internally as we continue working to improve communication and tracking updates.
Sarah @ The Knot Customer Support
Appreciation
It is a convenient way to coordinate gift giving. The site was informative and helpful with suggestions. Katie V. Team Lead for Customer experience followed up with receipts for my purchases.
11 May 2026
Reply from The Knot
Hi, thank you so much for the kind feedback. We’re glad the platform helped make gift giving feel easier and more coordinated throughout the celebration. We’ll also be sure to share your appreciation with Katie and the Customer Experience team.
Sarah @ The Knot Customer Support
Terrible for simple weddings
If you are planning a simple wedding with a venue like your own home or a park or backyard, forget using this app. There are no options for selecting that you aren't having a venue, aren't using a professional photographer, and are replacing the traditional cake with anything else. Simply put, if you aren't using a ton of vendors with a venue and a traditional wedding, the app isn't helpful at all.
8 May 2026
Reply from The Knot
Hi, thank you for sharing your feedback. We’re sorry the planning tools didn’t feel flexible enough for the type of celebration you were creating.
We want The Knot to support couples planning all kinds of weddings and celebrations, and your comments around venue flexibility, vendor options, and customizable planning features are valuable. We’ll be sharing this feedback with our product teams as we continue improving the experience for every couple and planning style.
Sarah @ The Knot Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.