Easy to find vendors and communicate with them. Need work on integrating a seating chart GUI which seems easy to do using people who have responded with "accepted". Seating chart should be able to i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Platform is great and made wedding planning easier. My only complaint is I had to use a different platform for seating arrangements. It would b nice to have a drop and seat arrangement included. Our s... See more
Company replied
I love using the knot for any wedding designs. I used their save their date and wedding invite templates. I also have used the ability to create my own website and online RSVP. Their customer service... See more
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I did not like the app at all. Most vendors that are listed "affordable" or " inexpensive " were quite the opposite. Many vendors take days to reply and some don't at all. I found this to be daunting... See more
Company replied
Company details
Written by the company
Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Contact info
United States
- www.theknot.com
3.5
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I sent an email as a guest attending an…
I sent an email as a guest attending an upcoming wedding and Shana? returned my email the next day..
28 May 2026
Reply from The Knot
Thank you for taking the time to share this. I'm glad Shana was able to assist you promptly and provide the support you needed.
Sarah @ The Knot Customer Support
Very helpful and solved my issue
29 May 2026
Reply from The Knot
Thank you for your review. I'm glad the team was able to help and get everything resolved for you.
Sarah @ The Knot Customer Support
It made my life so much easier
It made my life so much easier! I planned my own wedding on a budget (4500 for a wedding of 62 people) and I would have never been able to do it without the organizational tools from The Knot! It also made y registry so easy and same with RSVP! I was able to update my wedding details live, and everyone was able to stay up to date on the schedule
22 May 2026
Reply from The Knot
Hello,
Thank you for sharing your experience. Knowing we helped make the planning process a little easier is exactly what we hope for.
We're so glad to have been part of your wedding journey and wish you both all the best as you begin this next chapter together.
Sarah @ The Knot Customer Support
Reply from The Knot
Hello,
I'm glad the team was able to quickly resolve the issue and provide the support you needed. Thank you for taking the time to leave a review.
Sarah @ The Knot Customer Support
Horrible communication and unclear…
Horrible communication and unclear timelines of delivery
26 May 2026
Reply from The Knot
Hello,
I'm sorry the experience did not meet your expectations. I understand how frustrating it can be when delivery timelines are unclear and communication leaves you uncertain about what to expect.
Production timing can occasionally shift when changes are made to an order, but we recognize the importance of providing clear updates along the way. Your feedback has been shared with the team for review.
Sarah @ The Knot Customer Support
I ordered 4 items
I ordered 4 items, 2 for the wedding gift and 2 for the shower gift. You were out of stock for one of the shower gifts. But I didn't get any communication about that so I could have ordered something else to bring to the shower. I did receive a refund though.
25 May 2026
Reply from The Knot
Hello,
I'm sorry the item became unavailable and that you weren't notified in time to choose an alternative before the shower. While I'm glad a refund was provided, I understand that didn't help with the timing of the occasion itself.
Your feedback regarding out-of-stock notifications and communication has been shared with the team for review.
Sarah @ The Knot Customer Support
Reply from The Knot
Hello,
Thank you for sharing your experience. I'm glad the team could provide helpful design support and make the process feel smooth from start to finish.
Sarah @ The Knot Customer Support
Efficient and professional
Everything was efficient from website access and browsing capabilities to design functionality and customer service was professional and easy to communicate with.
26 May 2026
Reply from The Knot
Thank you for sharing your experience. We're delighted to hear that you found the entire process seamless, from exploring the website and designing your products to working with our customer service team. We appreciate your feedback and are grateful to have been part of your wedding journey.
Sarah @ The Knot Customer Support
Prompt customer service.
26 May 2026
Reply from The Knot
Hello,
Thank you for your review. I’m glad the team was able to provide timely support when you needed it.
Sarah @ The Knot Customer Support
RSVP Card
I had a concern with my RSVP card and received timely support! Everyone was so kind to work with. Thank you!
26 May 2026
Reply from The Knot
Hello,
I’m so glad the team could quickly help with your RSVP card and provide the support you needed. Thank you for your kind words.
Sarah @ The Knot Customer Support
Took 4 days to reply to my email to…
Took 4 days to reply to my email to delay shipment. No cancellation option on website. Needed to delay shipment as person receiving the shipment was out of town.
28 May 2026
Reply from The Knot
Hello,
I’m sorry the timing of the response did not meet your needs, especially given the urgency of updating a shipment before delivery. I can understand how frustrating it was not having a self-service option available when the recipient's plans changed.
Your feedback regarding response times and shipment management options has been shared with the team for review.
Sarah @ The Knot Customer Support
Amazing customer service
Amazing customer service from the knot! They were able to answer all of my questions and even expedite my shipment that might not have arrived before my wedding day! I can’t recommend them more!
28 May 2026
Reply from The Knot
Hello,
I’m delighted to hear the team was able to answer your questions and help ensure your order arrived in time for such an important occasion. We’re honored to have been a small part of your wedding preparations.
Sarah @ The Knot Customer Support
Great customer service and easy use!
I’ve had a fantastic time with the ease of using The Knot for our wedding website, invitations, RSVPs, and more. The quality of the paper products is excellent. I made a judgement error and ordered a last minute table topper that said it would arrive the day before my wedding; however, I didn’t account for the time it needed to review and ask me for the final approval of the cards and it wasn’t going to make it. I wanted to cancel, but instead, I got an email saying they expedited my printing and overnighted my order for free. They said they hoped I would give it one last shot and have a great wedding. I couldn’t be happier with The Knot for all of my wedding planning.
25 May 2026
Reply from The Knot
Hello,
Thank you for sharing this. I’m so glad the team was able to step in and help when timing became tight, and that everything came together for your wedding day.
It’s wonderful to hear that the website, stationery, and support experience all played a positive role in your planning journey. We’re honoured to have been part of it.
Sarah @ The Knot Customer Support
Reply from The Knot
Hello,
I’m glad the team could help make the invitation process easier for you. Thank you for taking the time to share your experience.
Sarah @ The Knot Customer Support
Reply from The Knot
Thank you for the wonderful review. We’re so happy to hear The Knot has been part of such a positive experience for you, and we are honoured to have played a small role in your wedding preparations.
Sarah @ The Knot Customer Support
Easy!!!
I was able to design what I could on my own and then when getting proof, they were helpful in adding the things I could not do on my own highly recommend!
28 May 2026
Reply from The Knot
Hello, I’m so glad you found the process easy and that the team could help with the finishing touches when needed. It’s wonderful to hear you were able to create exactly what you envisioned.
Sarah @ The Knot Customer Support
Budget Friendly
I love all the helpful tips and how easy it is to design your own website! Its been so helpful knowing that a lot of my friends who cant make it to my wedding will still be able to enjoy pics, livestream and more all because of this website!
Most of all I love that its free!
Wedding planning can be so expensive and I am so thankful for the knot for creating something like this and not demanding subscriptions or anything. Its amazing!
25 May 2026
Reply from The Knot
Hello, thank you for taking the time to share this. Knowing we've helped make such an important chapter a little easier means a great deal to us.
We're delighted to have been part of your wedding journey and wish you all the very best for the celebrations ahead.
Sarah @ The Knot Customer Support
Reply from The Knot
I’m sorry the process did not work as you expected. I can understand how frustrating it would be to invest time in a design and then discover it couldn't move forward in the way you anticipated.
Your feedback regarding the design-to-proof workflow and overall experience has been shared with the team for review.
Sarah @ The Knot Customer Support
Can’t find my sample order
Can’t find my sample order.
The on line help tries but really doesn’t help me find or edit. Disappointing. Thought the Knot offered more personalised services from when I ordered the sample. We really liked the sample design.
27 May 2026
Reply from The Knot
I’m sorry the process became frustrating when trying to locate or edit your sample order. I can understand how disappointing that felt, especially after finding a design you really loved.
Your feedback around the online support and editing experience has been shared with the team for review.
Sarah @ The Knot Customer Support
Outstanding Customer Service!
Outstanding Customer Service!
The Knot truly has the absolute best customer service. They are incredibly attentive to every single email and always get back to me so quickly. I highly recommend them to anyone planning a wedding—they make the whole process so much easier!
24 May 2026
Reply from The Knot
Hello,
Thank you so much for the kind words. I’m delighted to hear the team has been consistently responsive and supportive throughout your planning experience.
We’re honored to have been a small part of your wedding journey.
Sarah @ The Knot Customer Support
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