RollingSlots Reviews 

453
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TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Purchased my first kitchen knife as an adult from here ten years ago and I was so happy when I saw they were still operational. The positive feeling went the other way once I saw the business turned i... See more

Rated 1 out of 5 stars

My impression of this company is just like the title rolling downwards the more I use it. You get the feeling they rather take your money than give you a decent product and that's why I am staying awa... See more

Rated 1 out of 5 stars

I purchased a sink and received the wrong one as was a packing error. I understand these things happen but as my old sink had been removed to replace the work tops I was then left with no water for 2... See more

Rated 1 out of 5 stars

Just ordered for delivery in Northern Ireland supposed to be free delivery. I got an email 2 hours later to say that there is a £19 charge for delivery. Surely you should have indicated that in the... See more

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1.0

Bad

TrustScore 1 out of 5

453 reviews

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No recent history of asking for reviews

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1.0

All reviews

(453)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My impression of this company

My impression of this company is just like the title rolling downwards the more I use it. You get the feeling they rather take your money than give you a decent product and that's why I am staying away for now.

13 November 2026
Unprompted review
Rated 1 out of 5 stars

Worst company

Worst company: Bought an item in good faith but when it arrived, the spec was different from the one advertised on their website. When I complained they just said that under their terms and conditions, I should have contacted the manufacturer of the product for information! They have since removed the detail about the item I bought which shows they know they’re wrong, but are not doing anything about it! I’m now stuck with a large expensive item that is no good! Don’t trust that what they’re selling is what you’ll get. If they have the cheek to respond to this review, don’t believe a word of it. They haven’t responded to any of my calls or pleas for help via email, apart from one message to say that I could send it back at my expense (about £30) even though the fault is theirs! What they have done to me is tantamount. Be warned!

18 April 2019
Unprompted review
Rated 2 out of 5 stars

Poor customer service

Charged £15 for return sink ( even though I was ordering replacement sink) although, they assumed incorrect collection address, did not advise me iof collection date and I had to meet DPD in a supermarket car park to return the item and was given no paperwork to confirm receipt!

5 October 2018
Unprompted review
Rated 1 out of 5 stars

Just ordered for delivery in Northern…

Just ordered for delivery in Northern Ireland supposed to be free delivery. I got an email 2 hours later to say that there is a £19 charge for delivery. Surely you should have indicated that in the first instance at order time.
I cancelled order. Time wasting.
Very Disappointed
Manus Patte.

16 July 2018
Unprompted review
Rated 5 out of 5 stars

I ordered some replacement lights & …

I ordered some replacement lights & soon after realised the light fittings weren't the issue, returned them with a full refund no quibble, highly recommend, service team v polite and helpful

29 December 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, prompt email reply to any queries and good communication with regards to accuracy of delivery date. Would recommend this company.

12 December 2017
Unprompted review
Rated 1 out of 5 stars

Do not use this company if buying with finance

Do not use this company if buying with finance. They are obviously not ready to process such orders. I had to follow-up on this personally and proactive to even be recognized (I would expect they do this part of job). They have no clear system how to pay deposit, no order confirmation, no automatic payment (such as for regular payment), just confusion. When I started to chase they were rude. Their proposal for solution was to cancel my order! (despite no real reason to cancel - they only wanted to get rid of me). I´ve got the order fast and in a good way in a week (because processed through a vendor), so good at the end. If you have two options for same price, I would not recommend to use this one.
Edit after company´s reply:
1. I would expect order confirmation faster than next day noon, indeed. Nothing else, just to confirm "we´ve got your order". Which I get only after I "bombed you". Not sure how long it would take if I say nothing.
2. My perspective of that call is that I was promised to get bank details. You are saying that you did not promise, ok. But I still had to ask 3 times via e-mail to provide it. You pretended like it is a world´s secret to get your bank account number... really almost impossible to get it written, rather than via phone (and with wrong sort-code - which might be my mistake, but just for this I wanted it written).
3. hmm now we see who is rude here... your public written communication is like from boot sale, indeed, bravo.
4. giving you one star less for this poor reply trying to save your pride.

13 November 2017
Unprompted review
RollingSlots logo

Reply from RollingSlots

Hello Eva and Peter,

We have reviewed your comments and are a little confused. You paid via finance outside of office opening hours and before we had the chance to email you to advise the process you had called into our sales office to demand that you pay via bank transfer rather than card payment. We do not facilitate bank payments as an online retailer but provided the information over the phone nonetheless. You then bombarded us with rather rude emails about how you were promised emails with bank details that you were in fact not, having been given them over the phone already. So yes, all in all a little confusing. That aside, we contacted you throughout the buying process via email with regards to updates relating to your order and the delivery date and method. From our side, there were no issues other than trying to understand what you were demanding of us that we were not already providing. Once you started accusing us of being a fake company we did suggest that perhaps we cancel the order to put your mind at ease.

Ordered on 3rd November, delivered within five working days, more than a week ahead of our estimated delivery date, hooray, that's what we like to hear!

Rated 5 out of 5 stars

Astracast

Amazing product, my sink is now in ‘as new’ condition! Fast delivery, product was wrapped well. Will definitely be ordering again. Even though the product is expensive it does the job, will definitely be buying again.

2 November 2017
Unprompted review
Rated 5 out of 5 stars

Great company

Brilliant service. Had instant information on telephone, I ordered goods and chose what day I wanted them delivered, which was almost immediate. Thoroughly recommend this company. Very competitive as well.

1 November 2017
Unprompted review

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