The Insiders Reviews 

I joined up and register for campaigns quite often but I have never been selected. From reading their T&C's, there is no point in even registering if you don't have a massive social media input or masses of followers. Honest reviews and opinions clearly aren't enough.

I was selected for the Bose quietcomfort® 45 headphones (white smoke) in November 2021 and I paid towards the campaign there and then. The headphones arrived today (February 4th 2022) and they're as promised but took longer than I'd have expected - I was starting to worry it was a scam. Had some communication issues but I was contacted promptly when I raised the issue as a complaint. My review has been edited to reflect the experience after Insiders contacted me back. I would reccomend Insiders, but there can be delays and periods of time with no contact - I would now say with confidence you can trust them to deliver if they say they will. I am glad the campaign item arrived and I've ended with a positive experience.

Im not sure what happened with any of these other experiences. I've furnished my entire kitchen + from them. Samsung Fridge, Dishwasher, Stove, Washer and Dryer and a Samsung TV. I've also done several smaller campaigns and a Serta Mattress. Sometimes campaigns are delayed, sometimes correspondents are slow, but i've gotten my money every time. Like with many things in life, you have to follow the directions. The rebate sites work fine.

They don't even deserve 1 star. Impossible to get reimbursed. Customer service is horrible. Submitted my receipt over 5 times, and it kept getting rejected with a simple "There is a problem" but no explaination. The entire receipt was clear with all details. Was just an excuse to not pay. Glad I didnt spend more on unwanted product. Multiple purchases are required for most campaigns too. Campaigns don't show on profile page. Even FAQ in wrong language. Stay far away. Here's my tip, they will jip.

I recently tried Pearl drops enamel strengthening daily whitening toothpaste and pearl drops stong and white overnight serum and ooh my god I'm over the moon , I have nice shape teeth but I drink loads of tea and coffee so my teeth where really stained , what a difference the toothpaste worked on its own but using the overnight serum too has just accelerated the process I can't stop smiling , I would give 5/5 and recommend 100 percent xx

Having been recommended to sign up to The Insiders for a chance to be sent products for free to review, I was really excited to be accepted for my first review (Purina cat food package). I never recieved the package but most frustratingly, I sent 5 emails asking for updates and every single one was completely ignored. I sent a message on Twitter, ignored too. As this was a free product, it's not the fact it was never delivered that angers me the most (although it's still pretty bad and is a terrible business model), it's the total ignorance from the company. I've never in my life experienced a company just blatently ignoring my emails asking for help, it's pretty dispicable and just downright rude. I'm not sure why this company still continues to trade looking at all the other awful reviews, especially those who are waiting for rebates/refunds. I am just about to delete my account and would emplore anyone who is thinking of signing up not to! It really doesn't seem worth it and I think The Insiders don't deserve any of our business. If I could give zero stars I would. Awful, awful company.

I was so happy when I got into the HP Gaming campaign. I did everything they asked for and now I completely regret it. No one has responded to me in months now. I have messaged, emailed, left comments on insta and sent a DM on insta and still nothing. I dont get it. Whats even worse is this was my first campaign. I am still getting campaigns sent to me to apply so people are working there but no one is responding to any of us who did this campaign. This was not a cheap campaign either. Please just send us our money, I will never do work with them again and will continue to leave reviews where I can so no one else is treated this way or scammed the way I and countess others were.

I can't really thank the Insider's enough for picking me for various campaigns. I have only had positive experiences and can't wait for the next campaign. They have always answered my urgent questions, and I imagine they get a lot of questions that are easily answered by the faq's, blog or information listed about the each campaign. I have never had an issue getting the rebate promised and then using the actual site that gives you the money/ credit card. I have even encouraged my spouse and brother to participate. I have done several appliance campaigns and there can be some time between payment and delivery but that's because of issues with the manufacturer's and their delays not the Insider's. I've discovered many great products that I would have never found myself and saved thousands of dollars on appliances and electronics. A little patience and completing your requirements can have great results.

I have been an Insiders for about 6 months and first purchased a Toshiba 4k TV and was to get a $180 rebate from them. Well my works spam blocker would not let me access the rebate website and when I tried from home account was locked and they told me get contact Insidersnet.com for help? No numbers to call!
Next like a fool I ordered a LG soundbar and Bluetooth speaker on Sept. 6th and have not heard a word from them even though the $300 has been withdrawn from my account. Emailed them 3 times already for these issues. HELP! Anybody have a phone number for this place?

I am an experienced reviewer and secret shopper. I had been eyeing this site for awhile and decided to start with a small campaign to see how it was. I did not have to front any money. I was told I would be sent a three pack of an item to try . The item was small and from a company that marketed itself as environmental and sustainable. I only received one out of three and the tiny item was in a box the size of my body. I reached out and was told I was only receiving one. I have my honest review and yes receiving the big box did not make me feel that the company was sustainable but I had other issues with the actual product that caused me to rate it low. I was asked five times to change my review, each time being told exact words to put into the review. I changed it once removing the part about only receiving one item instead of three. Ironically there are no reviews below a 3 and mine is. The last time I advised them I am not changing my review. I give honest reviews good or bad. This is clearly pay for play and I will not review for them again. Their website is also very glitchy and impossible to upload to.

If I could give this place one stars, I would. Been waiting months (paid in May, its now Oct) for a samsung range! Paid a lot of money with no help as to where it is and what is going on. Ive been told theres shipping delays and and The Insiders have had poor communication. But I can't get a refund! This was my first time doing one of their big campaigns and I am not happy! Sounds like a scam to me. When I called Samsung they told me to call a different number that won't answer and that there is THREE orders on my account.

I’ve never seen so awful customer service... I don’t even know if it’s actually exists there or you just get automatic reply without answering your question or solving your problem... I cannot get my money back for the item that I bought through their campaign as it’s impossible to register to their so called Pay Portal, it won’t let me go through even the first step - birthday verification, it says it’s not correct though it’s the same in my profile.. I cannot get through to them with this simple question, they put their button of Live Chat inside of the Portal which I cannot open- very helpful! Through email I get only some standard automatic answers and no way to get through the phone either... Truly horrible experience, wouldn’t recommend to anybody...

Just one comment, please post an email address that works, one with recent campaign just keeps pinging back so after spending over 1k to test a product feels like a scam. A little courtesy and customer service goes an awfully long way especially when you are asking people to be quick to be accepted and pay up front.

I have been taking part in campaigns in the UK for over 3 years now. I don't always get picked for the campaigns I subscribe but that is the way it works. My only comment in regards to that is that if you don't get picked, it takes forever to be informed and sometimes I don't actually get told, it would be nice not to have to be in limbo.
There are sometimes a few hiccups with links during the campaign but nothing that does not get resolved and I enjoy taking part in the campaigns.
All the products I have tested so far are of very good quality and I kept them all after the campaign.
There is no pressure or influence from The Insiders on what is written in the reviews, never I have been asked to change anything, and I have raised not so good features in some products.
I'm knocking one start because of being left in limbo and because when support is needed they are not the most responsive company to work with. Other than that I'm more than happy to work with them.

We are experienced testers for several sites and have been a Nielson family for years. We joined this site because we just bought a new house and needed a lot of items, and this site has nice high end items at a discount for testing so we decided to give them a try since we had to buy new stuff anyway. We were SO excited to paticipate in our first campaign! We just participated in a small one to try it out(HiSense soundbar campaign) and I am so glad it was not a larger ticket item now. Our experience has been horrible from the beginning. Now after jumping through the MOST hoops I have EVER had to jump through to review a product, the site they use for rebates is glitchy. It has been a running battle trying to get this rebate. They finally sent us notice that the rebate was ready and gave us a link in an email to a PayPal owned site, NOT a Visa digital card rebate as stated(we had a terrible fraud experience with PayPal a few years back and never use them anymore). This site asks for your social security number(BIG RED FLAG) as part of the activation information. That alarmed us both, but we just wanted to claim the rebate so we can finish our review and be done with this terrible site. NOPE. I have currently spent several weeks trying to claim our rebate. You have to set up an account and security questions and as soon as you get to that part it glitches out with the message "The operation you started was not completed in the allotted time. This was probably due to inactivity. Please retry the operation." I was NOT inactive. I must have restarted the process 50 times, typing as fast a humanly possible and the SAME THING HAPPENS EVERY TIME. Now, the same thing is happening when I click the support link and try to get help. We have reached out to the "help" section MULTIPLE times(no reply) on both the Insiders US site and the HyperPay site for the rebate, PLUS have messaged them on Facebook as well. It has been a running battle every step of the way just testing this product(although the soundbar is AMAZING and we are very glad we bought it) and we do not recommend this site to anyone unless you just strictly participate in the free items. To be fair, my cousin has had a marvelous experience with just the free items for testing(she recommended the site to me and has used it for several years). But I would not recommend participating in any product test that you have to spend money on for this site. We wanted to warn others. We filed a formal complaint with the BBB this morning.

I ordered a computer monitor from The Insiders for exchange for my honest review. The monitor was sent without a notice (I didn't know when it was shipped) and without a signature confirmation. I live on a very busy street and Fedex left the monitor in front of the door. There was a situation stolen packages around my apartment and lo and behold, the monitor was stolen. I learned about the shipment one month later, after my numerous attempts to learn about it. So, I couldn't file a police report, too late. Finally, the who has been stealing our packages in the neighborhood got caught. Of course, the monitor is long gone. I have been trying to get a replacement or a refund, but apparently the LG delivery team is unresponsive (or so they say). Sending a $200 monitor in its package (showing that it is a monitor) without a shipping confirmation to a busy avenue without letting the recipient to know is their fault. It is a terrible company with egregious customer service.

Only ever get to test products they want money for e.g % off.
I'm not sure yet but will give them a go for a few more months and see how it goes

This company was great and then one day i could not access hyperwallet for my reimbursement of a product. More than 5 emails and no way to get my money. Don't waste your time.

When this site works, it is a good site to get products to try. When it doesn't work - which will happen often - the customer service is horrific and basically nonexistent. If anything goes wrong, they won't help you and there is no way to contact them. They do not respond to emails and do not remedy problems.

I have such fun with the Insider UK campaigns. I have had the chance to thoroughly test a variety of interesting products. The Insiders UK are supportive, pointing out how to write the best possible review without influencing any positive or negative comments. Sometimes there are problems that are outside of their control, like out of stock items. They regularly update the blog but I have found they have been very quick to respond to any email queries. It has been a privilege to be involved with this Company and I hope it continues as their popularity grows.