The Ideal Garden Shop Reviews 

3,911
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the items are constructed from solid, robust materials and always arrive very quickly without hassle. People also find the garden edging exceptionally simple to install, making it extremely helpful for various outdoor landscaping projects. Some reviewers were not happy with delivery delays and occasional communication problems experienced with external courier services. A few consumers also noted receiving shipments where the outer cardboard containers arrived damaged or torn during transit from couriers. Despite these shipping setbacks, shoppers generally remained very satisfied with the core products.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing satisfaction with high quality materials and... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders arrive very quickly and well... See more

Quality

Clients share positive opinions on quality, frequently praising the robust materials, solid construction, and... See more

Order

Customers had positive experiences with order, frequently highlighting quick service, prompt delivery, and... See more

Service

People report positive experiences with service, frequently highlighting efficient support, fast delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering, able to book a delivery time to suit us. Excellent quality. Easy to fit. My 8 year old granddaughter was sat with a box of grease and a socket spanner and put the tree circles toget... See more

Company replied

Rated 5 out of 5 stars

Great product made from high quality robust material. Easy to connect and locks together very nicely with the tabs and tool provided. Solid and stable in the ground. Used for creating a border for new... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery, ordered on the 12/4 arrived on 14/4. Kept informed by Ideal Garden. Have been waiting for core edging the size and colour we wanted to come back in stock to complete the project, cre... See more

Company replied

Rated 5 out of 5 stars

Brought some more of the 100mm corten steel garden edging which is a great product and looks fantastic when finished. Would give another 5 stars for the tool that was supplied with the second batch wh... See more

Company replied



Company details

  1. Landscaping Supply Store
  2. also in
  3. Garden Center
  4. Landscaping Service

Written by the company

Here at The Ideal Garden, we've been selling high-quality gardening and landscaping products to customers all over the country for years. Our family-run business developed from our landscaping firm which has been going since the 1980s. We discovered some great landscaping products over the years and decided they were so good that we would start supplying them ourselves. Since then, the online shop side of the business has grown massively - but we still run everything from our central office and storage centre at Calves Lane Farm, maintaining the close-knit family-run style of doing business.

The Ideal Garden Shop

Written by the company

We're commited to our customers!
The Ideal Garden Shop, established in 2014, is a family run business based in Buckinghamshire. We take great pride in being able to offer high quality products at the best possible prices to our customers. We believe our unrivalled customer service is the key factor to our success and have maintained a 5-Star rating on Trustpilot for the last six years.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(3,911)

297 reviews in the last 12 months

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Rated 5 out of 5 stars

Gravel Grids

Did a fair bit of research into gravel grids for my garden project. Ideal Garden Shop came back as the best value for money by far. Delivery was fast and easy.

23 April 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you, Chris. You made the right choice!

Rated 5 out of 5 stars

Returning customer after several years.

I purchased some garden screens and trellises from this company around 5 years ago. Very happy with the service I received from them back then and can safely say the same thing with this purchase. I was after a heavy plant trough with a nice decorative back panel to match my garden decor and I found that they had one left in stock so I took the opportunity of purchasing it. It was extremely well packaged and the delivery was very straightforward. I am extremely happy with the product and service and would happily recommend them. Thank you.

21 April 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review, Claira! It means the world to us to be long-standing parts of your garden transformation.

Rated 5 out of 5 stars

CORE EDGE - garden edging

Good product, quick delivery service.
Ordered for ugent delivery to keep landscaper happy. Cheapest I could find online. Product was shipped from manufacturer directly. I choose the 150 mm high edging in anthracite grey. Very strong and sturdy spikes. I ordered 1 set of extra support pins but didnt need them. Would recommend.

22 April 2026
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Reply from The Ideal Garden Shop

Thank you for your review, Martin!

Rated 5 out of 5 stars

Colour of product as stated

Colour of product as stated , delivered on time by a pleasant driver who placed the gravel pallets where I needed them to be. Would use this company again.

20 April 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you, Raymond!

Rated 5 out of 5 stars

Brilliant experience

Very good instructions and product details on the website. Very quick delivery. Altogether a perfect purchase.

21 April 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you, Anne!

Rated 5 out of 5 stars

The service was brilliant one of three…

The service was brilliant one of three parcels got lost in transit by DX so they resent it another pallet of grids out stright away no fuss or hassle.

20 April 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review. We do our best to provide a seamless service to our customers in the face of any technical difficulties. Your review means a lot to us!

Rated 5 out of 5 stars

Nothing went wrong

Nothing went wrong. :)

Delivery was quick, pricing was good. Everything was well packaged and communication about delivery and the actual delivery itself were bang on.

Thanks.

8 April 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you, Duncan!

Rated 5 out of 5 stars

Brilliant service and great pricing

Brilliant service and great pricing. I bought brown core edge steel garden border edging, delivery was swift and arrived when expected. Would recommend!

16 April 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you, that's how we like to run things!

Rated 5 out of 5 stars

Edging Strips

My lawn is at a higher level to the adjacent boarder, and part of the lawn is subsiding. I used the edging strips to retain the lawn. The strips are very easy to install and provide a nice neat edge.

18 April 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you, Stephen. We are pleased to hear this and thank you for your review!

Rated 5 out of 5 stars

A good experience

I ordered a small amount of the edging to test it's suitability for the task. It was delivered very quickly after the customer service person contacted me after they realised I had made a mistake on the delivery preferences. The quality of the edging is very good. It was surprisingly easy install and looks good. I plan to order more soon to compleat the project.

16 April 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for taking the time to leave us such a brilliant review, John!

Rated 5 out of 5 stars

Great product and good customer experience

Great range of edging in many colours and sizes. The new tool is very handy when folding the joining lugs. Helpful advice from Elisa before ordering to help in choosing the correct parts. Prices very competitive and delivered ahead of schedule

13 April 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review, Simon! I'll pass this onto Elisa as well :D

Rated 5 out of 5 stars

This is an excellent product have used…

This is an excellent product have used several times before, also great company to deal with, very prompt delivery

6 April 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you, Rebecca! We appreciate the review, and we are glad to provide for your garden!

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