Upon unpacking my premium 40m rotary washing line, I found that one of the arms had snapped off during shipment. I emailed Better Home Products to inform them of the breakage, to which they replied wi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The service given by The Home Laundry Company is always top notch. However, this is the second rotary clothes drier which we purchased. Whilst a good sturdy product, the plastic parts are serviceable... See more
Highly recommend this company - they have an easy to use website and excellent service. Ordered rotary airer late at night on a Sunday, recieved it by midday on Tuesday. Noticed that a tiny, non essen... See more
Having bought a rotary drier some years ago which failed within the warranty period, it was replaced free of charge. The replacement one then failed and I was given a 35% reduction on the price of a n... See more
Company details
Written by the company
Welcome to Better Home Products UK Ltd. We design, manufacture and distribute rotary washing lines, indoor clothes airers, retractable washing lines and a wide range of other laundry products for home and professional use. Our aim is to deliver great value for money and the very best customer service possible and we work hard to do that every single day.
Contact info
Better Home Products UK Ltd - Nicholson House, Shakespeare Way, SY13 1LJ, Whitchurch, United Kingdom
- 01948 666 878
- enquiries@rotarycareline.co.uk
- www.thehomelaundrycompany.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy Customer
I initially wrote a review about this company where I was at least unimpressed with their service namely I had not received goods that I had ordered.I emailed the company expressing my disatissfaction. One of their representatives (Rachael) contacted me and resolved the problem. On receiving the product I am pleased with the quality of it and cannot praise Rachael highly enough for the customer service she offered. I can recommend the Home Laundry company
Prompt service
Great product and quick delivery
Great product and quick delivery. Will definitely use this company again.
Efficient but not perfect
We like the choice of programmes it is more efficient than our last one, from salt to the rinse aid.
Downside the bottom tray does not stay on track when pushing it in bad design, never had this before need a rethink on this.
Great small rotary line
Great small rotary line. Very sturdy and with a cover. Definitely recommend.
Still waiting for my order
Ordered 50m washing line over 7 days ago web site states 3 to 5 days for delivery. No sign of it yet, no word from firm to say it's been dispatched or anything. Very disappointed.
Excellent customer service
Excellent customer service, excellent product what you see is what you get and even better.
Very impressed with the product and…
Very impressed with the product and service. Prompt delivery, well packed and good quality. Good that this includes metal spike and cover. These come as extras with other brands. I wanted a small rotary and this fits the bill exactly.
Very happy customer
I ordered my rotary airer online & it arrived 24 hours later, it was sturdily packaged & is of excellent quality. I found the online assembly video extremely helpful, faultless!
Great company with quality products and…
Great company with quality products and prompt delivery.
I purchased the extra large rotary line cover as I had my identical one for years and it was long lasting and blended in with the garden. My rotary is really large and this cover is a generous fit with room to spare.
Excellent product.
I purchased my washing line from The Home Laundry,many years ago. I have probably had 4 new covers from them over the many years. Always very prompt service.Love the covers as they do protect my washing line.
Error Rectified Quickly
Ordered an airer and the wrong one was sent. I emailed the company (the company doesn't appear to want to talk to clients!!!!) and the following day I received an phone call from a very nice lady who sorted the collection of the incorrect airer and the delivery of the correct airer out very quickly.
The next day the correct one was delivered and incorrect one taken away by the same courier.
Service and quality of goods is excellent. The only reason I didn't give 5 stars is the annoying fact that you can't speak to a human.
Nice range of quality clothes drying products
Having been a customer for many years our 2013 purchase of a 4 arm 40m dryer finally failed. The powdered steel parts were still in excellent condition but the plastic mechanism parts had cracked and some parts broken off such that it could no longer be locked in position. Eight years of life with almost continuous use in all weathers I consider has been very good. I therefore replaced it with the current 4 arm 40m model physically the same size but with I think an improved locking mechanism and I am so far delighted with the purchase. I hope this model will last as long as its predecessor.
Rotary dryer
I bought this rotary dryer for a present for my nephew. I’ve not actually seen it yet because it was delivered to his home. He was very pleased to receive it, and excellent delivery time. Great price too for a quality dryer.
Good customer service
Product arrived very promptly. Unfortunately it was unsuitable (my mistake measuring) and the return was easy to arrange.
Very prompt service
Very prompt service. Haven't assembled it as yet but it appears nice and strong and I look forward to having it fitted and using.
Rotary drier
Ordered rotary drier Sunday arrived Tuesday . So great delivery . Concreted new ground spike in . Easy to use better quality than previous high street buys . So hope it will last a bit longer.
Great quality product and amazing…
Great quality product and amazing customer service! There was a small issue with part of the order (not The Home Laundry Company's fault) but after sending an email, I received an ACTUAL PHONE CALL! Super friendly, super helpful and a replacement piece was sent out immediately, with a follow-up call to check in. Fantastic stuff!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








