Ordered some other shoes. Was excited to receive them, just to be told they’re out of stock when I’ve already paid for them Update: did get my money refunded
Company replied
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Review summary
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I sent back two pairs of Addidas but only got a refund for one pair so I am owed £69 Order no. 346047654. If someone from customer services is reading this please call me on 07780 695 471 to arra... See more
Company replied
Fantastic value on Hoka trainers so good I bought 2 pairs for less than the original price for one pair. Both items delivered promptly and at the time and date specified. No complaints good service t... See more
I returned the item on the 23rd of July, as they didn’t fit. I returned them via Evri, but no acknowledgment. I have emailed but had no reply. Disappointed as I have previously purchaser from th... See more
Company replied
Company details
About HIP
Written by the company
Shop Mens
Shop Footwear
Shop Clothing
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About Us
We were founded in Leeds in 1987 and have been at the heart of the UK's contemporary fashion scene ever since. HIP is built on curation - we introduce our audience to style profiles, craftsmanship, and the unique storytelling that underpins our roster of brands from around the world. Alongside our online presence, covering heritage, streetwear, contemporary and technical brands, we have two stores: one in Leeds city centre and the other in Manchester's Northern Quarter.
Contact UsContact info
49-51 Vicar Ln, LS1 6DS, Leeds, United Kingdom
- 0161 393 7057
- info@thehipstore.co.uk
- www.thehipstore.co.uk
4.1
Great
4K reviews
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Quick dispatch and delivery
Quick dispatch and delivery. Arrived next day as stated. Sad hipstore is closing down
29 July 2026
Delivered with care and efficiency
Delivered with care and efficiency. Product as expected - very pleased.
29 July 2026
May use AI-assist with repliesRead more
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Too many orders got cancelled and…
Too many orders got cancelled and refunded. Not the best of experience
29 July 2026
Reply from HIP
Hey Munjur,
I completely understand how disappointing it must be to have orders cancelled, that's certainly not the experience we want for you. Due to the high volume of orders we're receiving against limited stock availability, some orders do get cancelled when they reach the warehouse if we're unable to fulfil them. Our website doesn't always reflect live stock levels, which is when these cancellations can happen. This is mentioned on our website.
We really appreciate your patience with this, and we're working hard to keep our most popular items in stock.
Thanks,
Jimmy,
The Hip Store Customer Care.
Fantastic value on Hoka trainers so…
Fantastic value on Hoka trainers so good I bought 2 pairs for less than the original price for one pair.
Both items delivered promptly and at the time and date specified. No complaints good service throughout 👍
29 July 2026
Sorted my problem 0ut promptly
I sent back two pairs of Addidas but only got a refund for one pair so I am owed £69
Order no. 346047654. If someone from customer services is reading this please call me on 07780 695 471 to arrange refund and I will review again accordingly.
Follow up - received a Very quick response to my concern above and confirmed full refund had been made.
22 July 2026
Reply from HIP
Dear Customer,
I hope this message finds you well. I apologise for any inconvenience you may have experienced, and I wanted to reach out to ensure we address your enquiry properly.
We have sent you an email regarding your recent contact with us, and I would kindly ask you to check your inbox, including your junk and spam folders, as sometimes our correspondence can be filtered there depending on your email provider settings.
If you're unable to locate our email or if you have any immediate concerns that need addressing, please don't hesitate to contact us via the website webform.
Kind regards,
Maya,
HIP STORE UK Trust Pilot Team
Quality product at a very good price +++
22 July 2026
Reply from HIP
Dear Gary,
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review regarding the prices and quality of our products. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, we'd be more than happy to help.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP STORE TRUST PILOT TEAM.
Good prompt delivery .The sale price…
Good prompt delivery .The sale price was unbelievably attractive for this top of the list brand renown for durability and comfort.Thank you
29 July 2026
Excellent communication & Service
Excellent communication & Service . Arrived promptly, really pleased
22 July 2026
If you are closing then don’t upload…
If you are closing then don’t upload empty stock! Why wasting everyone’s time add them online and then tell everyone you got no stock left a few days later?
Probably explain why this store can’t exist anymore due to poor stock management.
26 July 2026
Unprompted review
Reply from HIP
Dear Qianxing Huang,
My name is Maya from The HIP Store Trust Pilot Team.
We're sorry to hear that you were disappointed with your experience. As our website is unfortunately closing down, stock levels are changing rapidly due to a high volume of orders. We do advise on our website that stock is limited and orders may need to be cancelled and refunded if we are unable to fulfil them.
We appreciate that this can be frustrating, and we sincerely apologise for any inconvenience caused. However, we would like to clarify that the closure of our website is not due to poor stock management.
If there is anything further we can do to help, please don't hesitate to get in touch with our Customer Care Team. We'll be more than happy to assist.
You can contact us here:
https://www.thehipstore.co.uk/customer-service/contact/
Kind regards,
Maya,
HIP STORE TRUST PILOT TEAM
Easy to order and quick response to my…
Easy to order and quick response to my delivery query
28 July 2026
Reply from HIP
Dear Claire,
My name is Maya from The HIP Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. We're delighted to hear that you found it easy to order from us and was happy with our quick response to your query. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our website, we'd be more than happy to help.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP STORE TRUST PILOT TEAM.
Reply from HIP
Dear Catherine,
My name is Maya from The HIP Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review regarding our fast delivery service. We're delighted to hear that your order arrived quickly and met your expectations. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our website, we'd be more than happy to help.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP STORE TRUST PILOT TEAM.
Perfect price with fast delivery
Perfect price with fast delivery! High quality customer service!
21 July 2026
Reply from HIP
Dear Kamil,
My name is Maya from The HIP Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review regarding our price offerings, delivery service and quality of our customer service. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our website, we'd be more than happy to help.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP STORE TRUST PILOT TEAM.
Reply from HIP
Dear Scott,
My name is Maya from The HIP Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review regarding our delivery service, excellent value for money, and great service. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our website, we'd be more than happy to help.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP STORE TRUST PILOT TEAM.
Reply from HIP
Dear Customer,
My name is Maya from The HIP Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review regarding our service. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our website, we'd be more than happy to help.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP STORE TRUST PILOT TEAM.
Reply from HIP
Dear Adam,
My name is Maya from The HIP Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review regarding the quality of our products. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our website, we'd be more than happy to help.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP STORE TRUST PILOT TEAM.
Really disappointing experience.
I ordered 6 pairs of trainers and paid £7.99 for next-day delivery because it was a large order. Instead, Hip only sent one pair, with no email or explanation about why the rest of my order hadn’t been dispatched.
The one pair that did arrive was too big, so I had to return it. I’m now £7.99 out of pocket because Hip is selling items they don’t actually have in stock. If you can’t fulfil an order, you shouldn’t be taking payment for it in the first place.
Poor communication and poor customer service. I won’t be ordering from Hip again.
28 July 2026
Reply from HIP
Dear Ricky,
We're sorry to hear about your experience and apologise for the disappointment caused. We understand how frustrating it is to pay for next-day delivery, only receive part of your order without communication, and then have to return the item you did receive.
This isn't the service we aim to provide. Please contact our Customer Care team so we can investigate this further: https://www.thehipstore.co.uk/customer-service/contact/ . Our team will be more than happy to assist you further.
Kind regards,
Maya,
HIP STORE TRUST PILOT TEAM
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