Ordered some other shoes. Was excited to receive them, just to be told they’re out of stock when I’ve already paid for them Update: did get my money refunded
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Review summary
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Reviews shaping this summary
I sent back two pairs of Addidas but only got a refund for one pair so I am owed £69 Order no. 346047654. If someone from customer services is reading this please call me on 07780 695 471 to arra... See more
Company replied
First time ordering from HIP. All the way through journey HIP kept me informed. Paid for next day, parcel force let HIP and me down. Arrived the day after. My son was delighted with his surprise!! C... See more
Company replied
I returned the item on the 23rd of July, as they didn’t fit. I returned them via Evri, but no acknowledgment. I have emailed but had no reply. Disappointed as I have previously purchaser from th... See more
Company replied
Company details
About HIP
Written by the company
Shop Mens
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About Us
We were founded in Leeds in 1987 and have been at the heart of the UK's contemporary fashion scene ever since. HIP is built on curation - we introduce our audience to style profiles, craftsmanship, and the unique storytelling that underpins our roster of brands from around the world. Alongside our online presence, covering heritage, streetwear, contemporary and technical brands, we have two stores: one in Leeds city centre and the other in Manchester's Northern Quarter.
Contact UsContact info
49-51 Vicar Ln, LS1 6DS, Leeds, United Kingdom
- 0161 393 7057
- info@thehipstore.co.uk
- www.thehipstore.co.uk
4.1
Great
4K reviews
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This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The quality and prices of the products…
The quality and prices of the products were perfect and the customer service and delivery were equally as good! I absolutely recommend this website
27 July 2026
Reply from HIP
Dear John,
My name is Maya from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review regarding our quality, prices and our customer service. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP STORE TRUST PILOT TEAM
Reply from HIP
Dear Chris,
My name is Maya from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review regarding our service. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP STORE TRUST PILOT TEAM.
Reply from HIP
Dear Marc,
My name is Maya from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review regarding our delivery and packaging. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP STORE TRUST PILOT TEAM.
Reply from HIP
Dear Pauline,
My name is Maya from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review regarding our service and delivery. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP STORE TRUST PILOT TEAM.
Reply from HIP
Dear Naveen,
My name is Maya from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP STORE TRUST PILOT TEAM.
Brill sale price and prompt delivery
Brill sale price and prompt delivery. Just wish id of ordered more..actually on my feet as I write this review.
26 July 2026
Reply from HIP
Dear Dee,
My name is Maya from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Maya,
HIP STORE TRUST PILOT TEAM
Reply from HIP
Dear Paul,
Thank you for taking the time to leave us such a wonderful 5-star review! We're absolutely chuffed to hear you're pleased with your experience shopping with The Hip Store.
If you require any further assistance, please don't hesitate to get in touch with us.
Kind regards,
Malaika,
The Hip Store Online Reviews
Cancelled two thirds of the items on my…
Cancelled two thirds of the items on my order, but ignored my emails to cancel my whole order - so ended up over paying for my remaining item because of delivery costs
25 July 2026
Reply from HIP
Hey Darren,
I appreciate your feedback on our service. I'm sorry we didn't meet your expectations this time. I have sent you an email regarding this.
If you require further assistance, please get in touch with us.
Thanks,
Malaika,
The Hip Store Online Reviews Team.
Reply from HIP
Hey Nadine,
Thanks so much for the 5* review!
We're absolutely chuffed to hear you're pleased with your items and that you found our prices great. It's always brilliant to receive such lovely feedback.
If you require further assistance, please get in touch with us.
Thanks,
Malaika,
The Hip Store Online Reviews
Reply from HIP
Dear Paul,
Thanks for the 5-star review!
We're absolutely chuffed to hear you had a great experience with us. It's fantastic to receive such positive feedback, and we're delighted we could provide you with great service.
If you require further assistance, please get in touch with us.
Thanks,
Malaika,
The Hip Store Online Reviews
My order 346048324 has not arrived yet.
My order 346048324 has not arrived yet.
Fuethermore, no info on the tracking page.
25 July 2026
Reply from HIP
Hey Zoltan,
Thank you for contacting us at The Hip Store Online Reviews
I appreciate your feedback on our service. I'm sorry we didn't meet your expectations this time. I have sent you an email regarding this.
If you require further assistance, please get in touch with us.
Thanks,
Malaika,
The Hip Store Online Reviews Team
Waste of time
Placed order , paid for next date delivery , received tracking number . Then I chased up when couldn’t track it . To be told item lost and now out of stock , so full refund 🤷🏻♀️
25 July 2026
Reply from HIP
Hey Katherine,
I really appreciate you taking the time to share your experience with us. I'm genuinely sorry that your order didn't arrive as expected. I have sent you an email regarding this.
If you require further assistance, please get in touch with us.
Thanks,
Malaika,
The Hip Store Online Reviews
Reply from HIP
Hey Billy,
Thanks so much for the 5* review!
We're absolutely chuffed to hear you're loving our prices and speedy free delivery! It's brilliant to receive such positive feedback, and we're delighted we've hit the mark for you.
If you require further assistance, please get in touch with us.
Thanks,
Malaika,
The Hip Store Online Reviews
Decent pair of Nike air max
Decent pair of Nike air max 1's. (86's){I thought they were 90's lol) They're mint anyway. Sent by royal mail, arrived quicker than I expected. All good and I got a bargain price in the sale.
23 July 2026
Reply from HIP
Hey Paul,
Thanks for the 5* review!
We're absolutely chuffed to hear you're loving your Nike Air Max 90's and that you bagged them at such a great price in the sale! It's brilliant to know Royal Mail got them to you even quicker than expected – there's nothing better than a speedy delivery when you're excited about new trainers.
We really appreciate you taking the time to share your experience with us.
If you require further assistance, please get in touch with us.
Thanks,
Malaika,
The Hip Store Online Reviews.
Everything went smoothly from ordering…
Thank you. Everything went smoothly from ordering to delivery!!
17 July 2026
Reply from HIP
Hey Diane,
Thanks for the 5* review!
We're absolutely chuffed to hear everything went smoothly from start to finish! It's always brilliant to receive such positive feedback. We strive to maintain our high standards and hope to continue impressing you with future orders.
If you require further assistance, please get in touch with us.
Thanks,
Malaika,
The Hip Store Online Reviews
Reply from HIP
Dear Customer,
My name is Iram from The Hip Store Trustpilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us such a wonderful review. We're absolutely delighted to hear that you found our prices competitive and were pleased with the quality of your purchase – this is exactly what we strive to deliver to all our customers.
Your feedback is incredibly valuable to us and genuinely helps us continue to improve our service and product offerings. It's comments like yours that remind us why we're so passionate about what we do.
We're thrilled to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Iram,
The Hip Store Trustpilot Team.
First time ordering from HIP
First time ordering from HIP. All the way through journey HIP kept me informed. Paid for next day, parcel force let HIP and me down. Arrived the day after. My son was delighted with his surprise!! Correct trainers and worth every penny. Will be a returning customer
24 July 2026
Reply from HIP
Dear Shirley,
My name is Iram from The Hip Store Trustpilot Team.
I hope this message finds you well. Thank you so much for taking the time to share your experience with us on Trustpilot – it truly means the world to our team.
We're absolutely thrilled to hear that your son was delighted with his surprise trainers and that they were worth every penny! It's wonderful to know this was your first order with The Hip Store and that we kept you well informed throughout the journey. Whilst we're pleased the trainers arrived safely and met your expectations, we do apologise for the slight delay in the delivery of your parcel – we always aim for our next day delivery promise to be met without exception.
Your kind words about returning as a customer have genuinely made our day. We're so grateful for your trust in us and can't wait to welcome you back for your next purchase.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Iram,
The Hip Store Trustpilot Team.
Reply from HIP
Dear Leggy,
Thank you for taking the time to leave us such a wonderful 5-star review on Trustpilot regarding your recent experience with The Hip Store.
We're delighted to hear that you've consistently received brilliant service and that your items have always arrived on time. Your positive feedback truly means a lot to our team, and we're so pleased that we've been able to meet your expectations.
We look forward to welcoming you back soon and continuing to provide you with the same great service you've come to expect from us.
Kind regards, Rehan, The Hip Store Customer Care.
Reply from HIP
Dear Paul,
Thank you for taking the time to leave us such a wonderful 5-star review on Trustpilot.
We're delighted to hear you had a great experience with us and that your order arrived so quickly – it's fantastic to know everything went smoothly from start to finish!
Feedback like yours really brightens our day and reminds us why we love what we do. We truly appreciate you choosing JD Sports and taking the time to share your positive experience.
We'd love to welcome you back soon for your next order!
Kind regards, Rehan, HIP Store Customer Care.
Great items and brilliant service
Always had great service from HIP and never an issue with returns. Such a shame they appear to be closing down.
5 July 2026
Reply from HIP
Dear Mr Buckley,
Thank you for taking the time to leave us such a wonderful review at HIP Store Customer Care.
We're delighted to hear you've had a great experience with our service and returns process. Your kind words mean a great deal to our team, and we truly appreciate your continued support.
We'd love to hear more about your experience through our customer satisfaction survey, which you'll receive shortly. Your feedback helps us continue to provide the excellent service you've come to expect.
If there's anything else we can help you with, please don't hesitate to get in touch.
Kind regards,
Rehan,
HIP Store Customer Care.
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