theheygang.com Reviews 16

After months of ongoing frustration I still have not received my shipment. For a small business it’s mind blowing how little they care about their customers. The network effect when you’re a small business is real. You can have the best product but in the end it’s how you treat your customers that will ultimately determine your success.

I ordered the sweatshirt and sweatpants. They were quite expensive for what I have received and it was interesting that they aren't even 100% cotton. My main concern is their LACK OF CUSTOMER SERVICE. Prior to ordering I asked customer service a question about sizing. Never heard back until i finally got bored and ordered - it was weeks later. They 1-2 days after receiving the item, I received an email for 25% off. I asked if I could also received the 25% off since I just received the item. I could even return my set and reorder. STILL HAVE HEARD NOTHING.

i've purchased a handful of things over the past few years. this most recent purchase was a second round of their "the sweatshirt". in the past it was thick, very high quality fabric and i am in love with those. i purchased two of their new fall 2025 colors and the fabric is thin, no robust and cheep looking. super dissapointed. if their return policy was more flexible, i would return them. for the cost of both of the sweatshrits ($260 with shipping) i could have gotten a new pair of high quality boots for the winter! won't buy from them again, sadly.

1. The sizing is extremely difficult with a product like jeans. I ordered two jeans - same size but both fit completely differently in the waist. 2. Both set of jeans were extremely short - looked like someone shrunk them. 3. To charge 10% for returning a product is pretty aggressive when we are in the order of free returns. Restocking fee...come on. Heygang can do better. I really wanted to like their products but it seems like you are out to sell a sub-par product then screw your customer when they don't work out. I wonder how much revenue do they make on their fees alone?

Ordered the Ranch Boots and they were way cheaper looking in person...not to mention MASSIVE around the calf area. I spent $600 on a pair of boots I don't even wear. Such a waste. The customer service is just awful too. Everything is far overpriced for its worth.

Similar experience as the rest...Ordered a pair of the Ranch Boots, when I received them, I immediately put them on they did not fit. Length wise, fine, width was not. I immediately followed their return policy guidelines, only to find out I could only get a "store credit". (I should have done my due diligence and looked at reviews) Upset that I couldn't get a refund, I began to look at other items I could order to use my "store credit". The sizing is way off so after reordering and trying on a couple of times, they didn't send a refund or the items I reordered but charge me $35.00 return fee and then a $10.00 return fee. When I reached out, they sent me a $10.00 "store credit". I reached out again to let them know that this was not acceptable since I gave them $625.00 plus $45.00 in return fees. They then sent me another store credit for $687.50, I have once again ordered different sizes and pieces trying to spend this money when I really don't want anything from this company. It's now been 6 days since I reordered and still no shipping info has been sent to me when they claim items ship in 2-3 days. Mind you, I first purchased these boots back in October of 2024, and I still do not have a single product from this company.This company has horrible sizing guidelines and even worse customer service. Save your money and do not order from them. They are a retail nightmare!

I had a very similar experience to that described by others below. In December (2 months ago) I purchased a sweatshirt for my son (which retails at $62). It was slightly big when purchased, so we kept it in his drawer for a little while and started using it this month, in February. He wore it twice. The third time that we put it on him, as I zipped him into it, the zipper fell to pieces. I have never seen a zipper do this before; it is clear that this was a defective zipper made with faulty metal. When I contacted Hey Gang to request a replacement or refund, I was informed that, "humbly," there was nothing they could do to assist me and that I should purchase a new zipper and fix the sweatshirt myself. I was also informed that I needed to make them aware of the issue prior to receiving the item (???) or within one month of receipt (this was within two months, and within a couple weeks of actually starting to use the item). When I pushed back, explaining the circumstances further and pointing out that the zipper was obviously defective and that I probably could have purchased a sweatshirt for 1/3 of the price from a retailer like Target and not had this experience, the company's response was a condescending attempt to blame me, saying that they did not know how I cared for the item in the (two month) interim (where it sat in a drawer), and another statement that "humbly" they could do nothing for me. I pushed back again, attempted to contact them via Instagram, tried to guess the email address of the owner to forward her the exchange, and this time the representative agreed to refund me for the sweatshirt. However, at NO point was there ever an apology from anyone affiliated with the company for the poor quality of the sweatshirt or the gaslighting and condescension by customer service. As I said in my emails with customer service, at these price points customers should expect good quality items and companies that own their mistakes.

Also, in 2022, I purchased a pair of jeans from Hey Gang that immediately split at the leg seam for no apparent reason (like, I was just going about my normal life). At that time, the customer service reaction was fine and the company reimbursed me, so I assumed it was a one-off issue with that pair of denim. Now, I suspect that the quality of the garments does not justify the price point and the company knows this.

To this point, I have been a semi-regular customer. I've purchased approximately 10 items from Hey Gang over the past several years. But a 20% fail rate and a complete lack of regard for customer experience likely means that I will no longer shop here.

Ordered their incredibly overpriced Ranch Boots, and when they arrived, the boots wouldn't fit on my feet. I followed THEIR sizing guide, and the problem was the width not the length. They claimed these are a pre-order item (which is a lie because I received them two days after I ordered), and thus they wouldn't refund except for store credit. Because I couldn't get another size and didn't want anything else from their store, I'm stuck with expensive boots that I can't even put on. Really rude, terrible customer service with an absurd return policy. Don't ever order from them. They won't help you if for some reason something is wrong with their product. Hope they go out of business.

The clothing is so cute, but the customer service and returns are terrible. I ordered a sweatshirt and when it came it had no tags, but was in a package. After trying it on for five minutes I decided I needed the next size up. I wrote and noted to them that their website says "with tags" but that mine never had any. They reassured me that the one I had was fine as long as it was unworn etc and I repackaged it, sent it back, and then ordered another one next size up. A week into wearing my new (correctly sized) sweatshirt, I find an email rejecting my other return due to a stain that they found. I never stained it or touched it--it clearly was someone elses' return. They are charging me for both, since they sent my other size right away. If I had known they would reject myr eturn I just would have kept the first one and stretched it out. I'm so disappointed and I feel duped. For a high price point this is terrible service and I would not chance it again, as much as I love this sweatshirt. I'm sure that there are people out there who try to trick companies but I'm not one of them.

I really wish I had read the reviews here first-- my experience was near identical. Customer experience was some of the worst I have ever experienced. I was ignored, gaslist, and told not to email back.

The agent would respond about one part of the order, ignoring the rest. They refused to apologize for the order taking a full week longer than expected, saying that was "normal depending on volume". When I pointed out that their website said otherwise, they told me that it was simply a guess, and again did not apologize.

The expensive order I placed went on sale less than a week later. I had hoped for a price adjustment, which they refused. Honestly, I understand that. It's a small business. But when my order still did not ship out until well after the sale, it no longer felt reasonable.
The customer service agent was so rude and dismissive that I asked to return the items instead, and asked that they waive the (insane!) 10% return fee PLUS $10 shipping charge. They said it was non-negotiable, and again told me not to write back.

It will be no surprise when this company goes out of business soon. Save your dollars for companies who care-- especially at these prices.

Poor quality clothing and worse customer service. I bought two pairs of expensive overalls from this company. Within a couple months the clasps broke and rivets popped through the clothing so the buttons fell off. Customer service was SO RUDE when I asked what could be done. Spend your money elsewhere!

Oh boy, I wish I read reviews before buying their expensive clothes :)
The jeans ordered were faulty, so I returned them, and they charged me 10% restock fee.
When I reached out asking them why they charge so much, no one, of course, followed up with me. Disappointed by the clothes quality and how they treat their clients. Will never buy from them again. Will not recommend to anyone!

10% restocking fee? WHAT???? Don't ever, ever buy from this company.

The clothes are not the problem. However, the return policy is ridiculous. You pay 10$ and 10% of the purchase price (which is NOT clear on the website. It is an unfinished sentence). AND you must request a return label within 7 days AND mail it within three. I was going to get something else after the jeans I ordered were slightly off bc they were pretty good, but I will stay away.

I should mention first that I have previously purchased children’s clothes from The Hey Gang. They are great quality with fast shipping and I have never needed to make a return on children’s clothing, but I will be wary if I choose to shop with Hey Gang after my most recent experience.

I purchased the Ranch Boots as a pre-order item in size 8 for $625. This was an exciting, expensive purchase for me. The boots arrived very quickly. I was thrilled to have these boots and tried them on immediately. My left foot slipped easily into the left boot. The right boot would not allow my foot past the heel. Upon closer inspection, the right boot heel was also a noticeable 1/4 inch higher than the left. It was apparent this was a defective pair.

I immediately emailed the Hey Gang customer service. I explain the problem and asked for a solution and was curious what the answer would be — as the boots were pre-order, one boot was too small, and the next size up was listed as sold out online. This was on a Thursday morning.

I received no response and sent another email after two days. I also reached out on Instagram after 24 hours.

I sent the second email on Saturday morning with the subject “Please Respond.” I explained that I was trying to follow their return rules listed on the extensive Returns Policy page even though I was dealing with a defective item, because the lack of response made me nervous to be stuck with these expensive, unwearable boots. I included a photo of the heel discrepancy and all order information, trying to be as helpful as possible, wanting a resolution.

I waited through the weekend and received a short response on Monday afternoon from Hey Gang customer service. The email did not respond to my worries about sizing or give me guidance toward returning or exchanging the boots. There was also no apology for the defect. There was an apology for the delay in answering my email. The email said they were “hoping to have a replacement pair made” for me to “try out.” There was no offer of a return label for the boots I had.

I tried emailing back with my worries about sizing and the responding emails from the Hey Gang seemed like automatic form emails. The personal information I was sharing was not being acknowledged. The process around how I would get new boots and what size they would be was extremely unclear. I asked for a phone number to be able to speak to a person but was told email was the only option.

I finally got an email from the customer service that accidentally included email messages about my situation to a higher up person. The higher up person told customer service to give me a full refund because “she is just going to be a problem no matter what it seems” meaning me and my emails, not the defective boots I had received from them, as the problem.

I was very relieved to be given a refund at this point, as I had been given no reassurances that the money I paid would result in a pair of boots that would fit. But the entire experience definitely left me feeling like a Problem instead of a valuable customer.