The Hamper Emporium Reviews 

5,266
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,004 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning packaging, excellent product quality, and wide selection of items available for any special occasion. People also appreciate the exceptionally smooth ordering process, helpful staff support, and reliable delivery services provided across various locations. However, some customers also noted recurring issues with delivery delays and missed schedules for time sensitive orders. Consumers experienced frustrating setbacks when parcels arrived much later than promised for important milestone events. A few reviewers felt disappointed when shipments completely failed to reach their destinations on the expected dates.

What people talk about most

Product

Customers had positive experiences with product selection and presentation, noting high-quality items and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive right on... See more

Quality

Reviewers express high satisfaction with the quality of the products and presentation. Consumers consistently... See more

Order

Customers consistently note positive experiences with order processes being straightforward, efficient, and... See more

Service

Clients share positive opinions on service, highlighting efficient handling and high satisfaction. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hamper Emporium is my favourite. The selection is great, compiling the right hamper is easy and the price competitive. The icing on the cake is the packaging and delivery. The packaging is beautiful a... See more

Company replied

Rated 5 out of 5 stars

The Red Wine & Nibbles hamper was a hit with my friends – it looked fantastic and made a really lovely gift. I needed it on a specific day, so I chose same-day delivery, and it arrived right on... See more

Company replied

Rated 5 out of 5 stars

I was very pleased with the welcome hamper provided to our new resident. She was extremely appreciative and expressed her gratitude for the thoughtful gifts included in the hamper. She also commen... See more

Company replied

Rated 5 out of 5 stars

I recently purchased an 80th birthday hamper for my uncle, and I couldn't be happier with the experience. The hamper was delivered promptly, and the service from start to finish was excellent. Everyth... See more

Company replied


Company details

  1. #12 of 18 best companies in Gift Shop
  2. #4 of 7 best companies in Corporate Gift Supplier
  3. #4 of 5 best companies in Gift Basket Store

Information provided by various external sources

Luxury hampers freshly made with exclusive gourmet products, delivered Australia-wide. Same-day Sydney and next-day capital city delivery available.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

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4.6

All reviews

(5,266)

979 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy ordering

Easy ordering. Prompt delivery. Excellent help due to me needing to change delivery address.All done promptly

24 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so pleased to hear that you found the ordering process easy and that your delivery was prompt. We're especially glad we could assist you quickly with the address change!

Rated 5 out of 5 stars

Easy to organise and appreciated the…

Easy to organise and appreciated the customer service around inital failure to deliver.

28 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so pleased you found the organisation easy to use, and we appreciate your understanding regarding the initial delivery issue. Thank you for your positive feedback!

Rated 1 out of 5 stars

Hamper was paid and express postage… Customer service contacted initially and still no action or reply on what actions/ recovery will be done…5/8/2026 still waiting

Hamper was paid and express postage added but has not been delivered over a week later.
Still waiting...
Ordered 28/078/2026 --

28 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

Thank you for your feedback and bringing this to our attention! We understand that our Customer Service team has been in touch with you to address your concerns.

Rated 5 out of 5 stars

99th Birthday gift

My father was thrilled with this gift for his 99th birthday. Excellent quality and so well presented!

28 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so thrilled to hear your father loved his 99th birthday gift! It's wonderful to know the quality and presentation were excellent.

Rated 5 out of 5 stars

Easy to order quality at a good price

Easy to order something very special at a reasonable price. Delivered on the selected date and I appreciated the clear photos of house and where delivery was left safely for peace of mind. Recipients thrilled too.

24 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so pleased to hear that you found it easy to order something special at a reasonable price! It's wonderful that the delivery was on time and that the clear photos provided peace of mind. We're especially happy that the recipients were thrilled!

Rated 5 out of 5 stars

I have been using the Hamper Emporium…

I have been using the Hamper Emporium for a few years, and been very happy with both their service and product.

28 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so pleased to hear you've been a happy customer for a few years and have consistently been satisfied with our service and products! Thank you for your kind words.

Rated 5 out of 5 stars

Easy to order and deliver regional

Easy to order, high quality gift box and delivered outside Sydney spot on time to a unit in a block/maze of appartments !

27 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so glad to hear that ordering was easy and that the high-quality gift box was delivered on time, even to a challenging location! We appreciate your positive feedback.

Rated 5 out of 5 stars

Straightforward and easy to order

Straightforward and easy to order. Have sent many of your hampers as gifts and everyone has loved them.

27 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so happy to hear that ordering was straightforward and easy for you! It's wonderful to know that the gift hampers have been loved by everyone who has received them. Thank you for your kind words.

Rated 5 out of 5 stars

Nice gift and my friend love it easy to…

Nice gift and my friend love it easy to order and quick delivery

22 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so happy to hear that your friend loved the gift and that you found the ordering process easy with quick delivery. Thank you for your kind words!

Rated 5 out of 5 stars

Great service

22 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

Thank you for your 5-star review! We truly appreciate your support and are delighted you had a positive experience.

Rated 5 out of 5 stars

Prompt & efficient service

Prompt & efficient service. Quality product

20 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so pleased to hear that you received prompt and efficient service, and that you are happy with the quality of our product. Thank you for your kind words!

Rated 5 out of 5 stars

My mum and dad love them

My mum and dad love them. Quick speedy delivery great packaging

22 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so happy to hear that your mum and dad love their items, and that you were pleased with the quick delivery and great packaging! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Excellent quality delivery on time

Excellent quality delivery on time

24 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so glad to hear that you were pleased with the quality of your order and that it arrived on time. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Beautifully presented hampers at a…

Beautifully presented hampers at a reasonable cost

24 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so pleased to hear that you found our hampers beautifully presented and reasonably priced. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

It was the quick delivery I had…

It was the quick delivery I had forgotten my mum birthday and you saved me. So I will be ordering again thank you

23 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so happy we could help you celebrate your mum's birthday with our quick delivery! We look forward to your next order. Thank you for your kind words.

Rated 5 out of 5 stars

Excellent!

Great choice of hampers. Customer Service always very prompt and helpful if any queries.

23 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're delighted to hear you appreciate our wide selection of hampers and that our customer service team has been prompt and helpful with your queries. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Great products and packaging

Easy online shopping, great quality products and packaging.

23 July 2026
The Hamper Emporium logo

Reply from The Hamper Emporium

We're so happy to hear that you found our online shopping easy and appreciated the great quality products and packaging. Thank you for your positive feedback!

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