TheGamery.co.uk Reviews 

324
•
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Great website, quick delivery. I found an unbelievable price on The Gamery website for the FNAF Security Breach Collector's Edition on PS5 for my son's birthday. Brand new, sealed and way cheaper than... See more

Rated 5 out of 5 stars

Amazing quick & professional response to any questions no matter how small or trivial they might seem. Can't see what you require, ask. I can't rate this whole package of dealing with this company... See more

Rated 5 out of 5 stars

I recently purchased a computer chess board which had a faulty piece. The Gamery immediately offered me a full refund or an exchange no questions asked. I asked for a replacement part rather than cha... See more

Rated 5 out of 5 stars

Was looking for some PS4 games, cheapest price was here so I took a punt. Admittedly did have an issue with payment (funds taken twice) but I think this was the payment system’s fault more so than the... See more

Company details

  1. Video Game Store

Information provided by various external sources

UK Based Online Retailer. We sell Video Games, Consoles, Accessories and Clothing. We pride ourselves on our excellent customer service. Any queries please contact us: customer@thegamery.co.uk


Contact info

5.0

Excellent

TrustScore 5 out of 5

324 reviews

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5.0

All reviews

(324)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Ordered Thursday at 8pm game was dispatched the same day. Game arrived on the Saturday morning. Brilliant service will be ordering again soon.

11 February 2017
Unprompted review
Rated 5 out of 5 stars

Brilliant

Arrived on time and in perfect condition, had no issues whatsoever. Would recommend this company to anyone and everyone!

19 January 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic service

If you have any doubts about buying from gamery dont fantastic service, I had one small issue which wasn't gamery fault (royal mail) the help and service was second to none, I'll be buying all my gaming needs from them

14 December 2016
Unprompted review
Rated 5 out of 5 stars

An amazing personal experience

TL;DR - was sent the wrong games, was given really fast and professional customer support, sent the incorrect games back and within 3 days since contacting support I received the correct games!

At first when I saw the reviews it was more or less the same -- excellent communication, fast deliveries; everything seemed great. A few days after I gave them a chance, I ordered my Christmas gifts, I was happy since the deliveries arrived on time (3 days) but shortly after realised that somebody made a mistake as I received the wrong copies of the games I ordered.

I then took action and contacted TheGamery.co.uk via email which lead me to my encounter with Leigh, the director behind the company. We discussed the issue and they ensured that they will take action to find out what happened and try to sort the issue out as soon as possible.

Within a matter of minutes they checked all of the information and said they would take matters into their own hands and take responsibility if the same event ever happened again. We quickly discussed what to do; I was given a label to print out and attach on to a new package (with the incorrect games) that I sent out the following day and almost immediately after informing them that I have done so, Leigh informed me that they would send me the correct package as soon as they can in order to keep me (the customer) satisfied and not waiting for too long .

Another 3 days later (today) both me and the company have received the packages -- them the returned games and me the correct games.

I was more than happy to wait those few extra days to solve the issue and I can't thank Leigh enough for giving me such a smooth customer support experience.

I highly recommend anyone looking to buy anything that interests them from TheGamery.co.uk to just go for it, you won't regret it. If any problems arise the staff will by far make you happier than anyone else :)

9 December 2016
Unprompted review
Rated 5 out of 5 stars

Brilliant communication

I purchased a game as a Christmas present but later found out that someone else has already bought this for the same person so I emailed The Gamery shortly after to see if I could cancel the order and received a very quick and helpful response to say that they had actioned my request and a full refund had been issued.

Nice and easy :)

28 November 2016
Unprompted review
Rated 5 out of 5 stars

Excellent communication

Had a query about estimated delivery, communication was quick and detailed. Game came on time and for a great price.

5 November 2016
Unprompted review
Rated 4 out of 5 stars

good service

good service one little problem but resolved fairly but otherwise great communication, fair prices and quick delivery

28 August 2016
Unprompted review
Rated 5 out of 5 stars

Excellent.

Easy to use website. Great product at a great price and very quick delivery. Very happy with this site and the service. I would definitely use them again and recommend

9 August 2016
Unprompted review

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