The Fragrance Shop Reviews 

The lady was keen to introduce a new fragrance even though I still prefer the one I wanted, she says it is good to know what else is on the market

For the second time in a matter of weeks, an online order for perfume costing over £100 has been delivered to the wrong address. As others have mentioned here, "Customer Care" show no concern or interest whatever. They avoid responsibility and take zero action. On the 1st occasion, they eventually refunded my money, although that took several weeks.On the 2nd occasion they refused to do that, insisting that I (not them) needed to deal direct with Royal Mail, even though the matter was urgent as the gift was for my wife's birthday. The fault was totally theirs. On placing the order I noted that there were 2 addresses offered, with the same street but in different towns and different counties. When choosing my address the site accepted the correct detail. However the subsequent order confirmation quoted the wrong UK postcode, about 17 miles from my home. This happened on each occasion. I later found that a profile of me had been created quoting the wrong postcode, and I was able to change this but not before the warehouse had accepted the order. The website states that I would be able to cancel the order - but no, that was not the case although I tried to do it immediately after the order had gone through. . Apparently you can only cancel a "Click & Collect" order, not one for personal delivery - but that is not clear from the website and you end up going round in circles trying to do it. In fairness the product was good, the price was good - but the stress caused seeems to outweigh the discount. "Customer Care" is non-existent. In particular, agent "Lola T" is dismissive and unhelpful showing a complete lack of empathy and responsibility. Buy from them online at your peril!

Paid a lot of money for a fragrance that is of very poor quality

So these scammers like to take money out of your account in the middle of the night like the thieves and liars they are. A year ago I bought some perfume for my wife and the sales person instore said would I like 20% off if I signed up to loyalty card, of course I accepted thinking there was no other obligation than that. Nothing was mentioned that it was a subscription otherwise I wouldn’t have agreed. Absolutely disgraceful. Anyway you’ve lost out because my yearly purchase of expensive perfume will be bought elsewhere.

Staff, service, value

Very helpful

The lady was very helpful and explained herself very clearly in all answers to my questions

Very helpful and friendly staff… I will use the Leigh branch every time…👍🏻

Is good shop and they GeV good discount I have been this shop for third time is good not bad so far 😊

Excellent customer service! The asssistant went over and above

Such a lovely team, always helpful and happy to take time and make recommendations.

Hi it's not the company doing well it's the gentleman that served us at monks Cross. He was so helpful unlike the scarborough staff.

Quick and knew the products well, very happy.

The lady was very helpful and was able to answer all my questions regarding cruelty free products

Staff at the Oxford Street branch were incredibly friendly and welcoming. Was amazed at the range of fragrances and of course the members prices made it a no brainer to buy - even though it was a spontaneous purchase! Will definitely be a repeat customer