I recently purchased a bottle of perfume online, and unfortunately it arrived faulty and wouldn’t spray. I tried contacting customer service via, email, insta, and telephone. But wasn’t getting anywhe... See more
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I asked the assistant if there would be a reduction in price if I became a member of your club. There was no reduction but she then did further research to see if there was any other means of obtain... See more
Hi, went in to collect purchase. Assistant in East Kilbride was friendly, polite and efficient. I was also looking for a present for a teenager and she helped greatly. Not looking to spend too much an... See more
Went into the Bedford branch, and the team member that served us was nothing but spot on!! I have checked my receipt but I couldn’t find a name on there but she was nothing but helpful, not pushy o... See more
Company details
About The Fragrance Shop
Written by the company
Established in 1994 The Fragrance Shop is the UK’s leading independent fragrance retailer with over 400 fragrance brands available in more than 200 stores throughout the UK.
Shop from a wide range of fragrances from luxury perfumes and aftershaves, to bestselling scents for him and her, gift sets galore and a host of classics all under one roof – and with the unrivalled knowledge and help from the in-store fragrances experts, there’s a fragrance for everyone.
Through a unique training experience and knowledge in fragrance, the friendly store experts at The Fragrance Shop are always on hand to make finding the perfect scent a hassle free, enjoyable experience whether it's something for yourself, or a gift for someone special.
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4.6
Excellent
191K reviews
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Exceptionally nice chap in the store
Exceptionally nice chap in the store. Knowledgable and professional.
6 September 2026
The assistant was very helpful
9 September 2026
Loved the aftershave but when I asked…
Loved the aftershave but when I asked if there was any testers to be had was told no not really then looked under the counter and gave me a female perfume!! In the past have always looked In the back and given me a few male testers apart from that good service.
2 September 2026
I can find nothing negative to say…
I can find nothing negative to say about the fragrance shop. The premises are bright and welcoming as was the member of staff. She was friendly and helpful and remembered that I had already called in to try the latest Estee Lauder fragrance and had returned to buy myself a bottle I would certainly never go anywhere else for perfume.
2 September 2026
Customer service skills
Lovely customer service received on my recent visit to the fragrance shop
6 September 2026
The shop assistant was very friendly…
The shop assistant was very friendly and helpful.
9 September 2026
Knowledgeable and very helpful
Knowledgeable and very helpful, friendly member of staff.
6 September 2026
Lovely young girl serving us very…
Lovely young girl serving us very paitienct with me when my card kept declining as I was doing something wrong x
9 September 2026
Online service appalling - do not use
Store staff friendly and helpful. Online service appalling! Will NEVER order online again. Fet your act together TFS
8 January 2026
I had a very good customer experience…
I had a very good customer experience from BB. She made me buy more with her friendly service. BB was so nice
9 September 2026
The member of was polite and very…
The member of was polite and very helpful with very good customer service I will use the store again
9 September 2026
Exallent products and prices and good…
Exallent products and prices and good customer service in Bideford store
9 September 2026
Verry friendly staff...she give verry…
Verry friendly staff...she give verry gd service..👍
8 September 2026
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