The Fare Masters Reviews 102

Thiago Sánchez

Primus thank you for your service

Every one that works at this company will lie to you,Stay Away!

The absolute worst.
I booked 4 tickets for my family from Halifax to Calgary and back. Then I had to change the departure date for only 2 members of my family, but not the return date. They ended up booking me a new ONE WAY flight for those 2 members of my family and completely cancelled my return flight. I had to pay $625 for that one way ticket, which is fine since I wasn’t allowed to make any changers due to the Ultra Basic nature of my tickets. But they did NOT have to cancel my original return flight. They did not refund my money for the return ticket and they wanted me to pay another $1700 to purchase 2 tickets from Calgary back to Halifax. Again, They did not need to cancel my return ticket that I originally purchased but they did then they wanted me to pay $1700 to cover their mistake.
They offered me a “discount” to cover some of the cost of those tickets which should NEVER have been cancelled in the first place.
DO NOT EVER USE THOSE LOSERS, they have no idea what they’re doing.
Thank God, WestJet was able to fix their mistake.
There are many other booking places to use that are much better. These guys suck ROYALLY.

They're fake! After booking they call you needing twice as much money with some excuse that there was a website glitch. I tried them twice and had the same experience. Save time and aggravation and book your flight somewhere else.

It wasn't bored with him too be there and get me on the plane and that's what he did he showed up and made it happen

How can sky scanner offer their cheap prices if they are scam company?? Any person receive any flight ticket from them?

DO NOT DO BUSINESS WITH THIS ORGANIZATION. THEY ARE CROOKS. THEIR 24 HR CANCELATION POLICY IS FRAUDULENT. THEY DO NOT HONOR IT.
RIPPED ME OFF. IF YOU EVER CANCEL WITHIN 24 HR POLICY MAKE SURE YOU WRITE IT IN AN EMAIL SO YOU HAVE PROOF OF DOING SO.

This is a scam ! They have listed the local toll free numbers for airlines as their own number . Such as local toll free number 1800 419 3044 in india for KLM is listed in Us as such ! So if you call using your Us number it will connect you to them ! They charged me 375 usd for a ticket change that had no ticket change few

Total scam. They have it listed as Trivago Flights. Making it appear as Trivago. At first it looks like a Trivago site and then redirects you to their site. You will receive a email stating something went wrong and customer support will call you. No one will call. When you call they will try and sell you a ticket for more.

This is a scam. Don’t use The Fare Masters because they are not honest nor trustworthy.

A complete scam. They posed as Delta Airlines and charged me $2952 to change a date on the ticket which did not happen.

SCAMMERS. Posed as United Airlines when i called to cancel a flight and charged me $850 to do so. Not once during the phone call did they ever announce themselves as a travel agent. They answered the phone as United Airlines

The Fare Masters is a scam. My Tel Aviv trip was cancelled by the tour group due to the war. Delta airlines assured us we would get a refund due to the war. Since I went through The Fare masters to get my airline ticket, they kept 1,600 and did not refund. Don’t use The Fare Masters because they are not honest nor trustworthy.

I attempted to contact United Airlines Customer Service telephone number for seating upgrades and somehow my call was intercepted by The Fare Masters. I kept asking if I was talking to United Airlines and I was repeatedly told they were an affiliate with United Airlines representative and they handled all flight changes, upgrades etc.. I was told the flights were now much more expensive and due to the timing of departure and upgrades, the seats were going very fast and I needed to re-book quickly. I questioned my paying for flights earlier in December and was told the flight was not CONFIRMED because I used Priceline, a third party vendor. My credit card was charged $1689.. They also copied everything in United Flight itinerary and pretended all was well.

I received a legitimate email from Southwest Airlines stating the flight I had reserved was cancelled and I was put on another one. Also, if this flight wouldn't work for me, I should call the number given. I called the number and somehow my call was intercepted by The Fare Masters. I kept asking if I was talking to Southwest and I was repeatedly told they were Southwest's representative and they handled all flight changes. I was told the flights were now much more expensive and due to the cancellation of the flight, the seats were going very fast and I needed to re-book quickly. I questioned using my miles and was told that miles cannot be used for flights that are changed. My credit card was charged $250. I have reported them to the FTC and Southwest.

This company did not have enough info to do what they did to me. I called then like many of you because I thought it was the number of a major airline. I had a six minute conversation with them, in which all that transpired was I asked if my flight credit was transferable. They said no, and that I had to go on my trip before December 31st. All the information I gave them was my confirmation number for my flight credit. Maybe I gave my name and/or email, but I think they already had at least one. They were able to send me a legitimate travel credit certificate from United, or an incredible imitation. I booked two flights the next day on United’s website. I woke up the next morning to an email that one of my flight’s was canceled. I called United (the actual United this time) and they claimed I canceled it but I told them I had been asleep when the trip had been canceled. We were both confused, but I chalked it up to a weird glitch. She was able to rebook me on the same flight for about the same price and she let me select seats at no extra charge. I arrived to the airport several days later for my other trip after United wouldn’t let me check in online or at the kiosk, but was showing the plane as on time and I hadn’t received any communication otherwise (or at all since getting my confirmation and receipt for they trip). I am told at the counter my ticket has been refunded and I have to call reservations for help. They don’t give me a number and my browser won’t load to look up the number, so I go back in my call log and unfortunately ended up calling the scammer back. The guy was incredibly rude and flat out refused to use my flight credit to rebook my flight and insisted I give him my credit card info… now I know why, of course. I refused, and he told me I’d have to call customer service and proceeded to give me a non working number, so I look up United’s customer service and actually get them. This representative tells me what I can do to ask United for help for addressing the situation because by the time I talked to him, it was too late for me to rebook and I needed to travel that day because it was a time sensitive situation. I end up having to call United multiple more times because they rejected my claims and kept claiming that I had canceled my reservation and was receiving a refund so it was no problem until finally someone listened to me and looked into it. He discovered a United agent had changed my FFC (stands for future flight credit, I learned many things today), which is non-transferable to an electronic travel certificate that was transferable. This was emailed to a random person, who forwarded to another person, who started booking flights for different people all over the world from Ecuador. They also canceled my two flights and managed to suppress the email canceling one of my trips, hence how I ended up at the airport and back with this fraudulent company on the line demanding my credit card info - which I only connected because one of the emails was @thefaremasters.com, leading me to look this up and discover this company. They pretended to be United the entire time, and somehow they were able to do things only United employees should be able to do. This company is 100% a scam, but they’ve seemingly got legitimate people at legitimate companies in on it, because there’s no way they should have been able to turn my FFC into an electronic travel certificate without my permission (which they didn’t have because I didn’t know what either of those things were before today, let alone that I could ask for such a thing) with only my confirmation number and name + email. Be really careful, I’m lucky it was just flight credit and that they were just sloppy enough that they weren’t able to steal my card info.

AKA PCM Travels.
They answered when I called the online number for Swiss Air. Never identified themselves as anything except an airline employee. Sent a proposed booking for approval with no mention that there would be a fee for ANY cancellation of the flight even if cancelled within the usual 24 hour period. After credit card was charged, received a confirmation which then (in very small print) listed a service fee of $1398.90 for their services no matter what you later did about your flight booking.
After I cancelled flight directly with airline, I called them many times and was told each time "they are working on it". Still have never gotten a return call.
If you call an airline and get a "consolidator" be careful, there are apparently several of these types of SCAMS.

This company is a complete scam. Charged our account for flight, never gave a confirmation number. Husband called to try and confirm. Spent HOURS on phone, never got anywhere. I just spent 30 mins on the text chat thing, got nowhere, and we're out money for a flight. What a miserable company. Thank you Trustpilot for allowing a space for people to review companies.

They’re group scammers. They have different names as well. PCM travels one of them. They are making people fool by offering cheap ticket prices and once you booked the flights they cancel the booking by saying prices are changed now and you have to much higher prices. They’re operating from India and have fake calling numbers. Their customer representatives sound weird accent. Very poor customer service they don’t know how to speak with clients. They cut the phone on my face. Very disappointed.