The Electric Bike Shop (EBS) gets 'marmite' reviews. My experience matches what I'd read - over optimistic delivery dates followed by (when late) a call to to a very helpful customer service per... See more
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Review summary
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Just wanted to share a great experience with the team at The Electric Bike Shop in Nottingham! We rang them up yesterday morning to see if we could try a few models, and they sorted us out later in th... See more
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So old (!) I needed assistance to keep on the road for a few more years. After research and budget considerations, I opted for Tenways cgo800s which Tenways say is for commuter + gravel use (as per yo... See more
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Ist class advice and service from the guys at the Electric bike shop. Initially through Simon Alexander in customer service, and subsequently through Richard and Tiren during handover of my Cube St... See more
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Company details
About The Electric Bike Shop
Written by the company
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Written by the company
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Contact info
157 Whiteladies Road, Clifton, BS8 2RF, Bristol, United Kingdom
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The emphasis on service by Cardiff store
I have now had a few dealings with staff at the Cardiff store . Each time from initial contact re bike ( electric ) issues ,they have gone out of their way to accommodate and explain what they've thereafter done and also this time give some guidance re maintenance.
I dealt with Paul & Dan on this occasion . They were great in fairness, patient, knowledgeable and pragmatic.
13 January 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear about your positive experiences with our Cardiff store. Paul and Dan will be delighted to know their patience, knowledge and guidance made such a difference.
Thank you for taking the time to share your feedback — we really appreciate it.
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear you had a great experience.
Kind regards,
The Electric Bike Shop Team
Great after sales service
I bought an ebike from them through the cycle2work scheme. The communication was great from the get go. The bike arrived within a day or two.
unfortunately the mudflap had cracked during the transportation. I emailed the lady I was communicating with and she told me that they don't stock them and they will try to find one for me though.
I forgot about it and continued to enjoy the bike - which is still doing great after almost two years.
After about 4 months, I received something in post from them! They had finally found the mud flap and they still remembered/cared to send it to me!
I'm definitely buying again from them!
30 April 2025
Unprompted review
Reply from The Electric Bike Shop
Thank you so much for the 5-star review and for sharing your experience. We’re delighted to hear that the communication and delivery went smoothly, and it’s great to know that your bike has been serving you well for nearly two years.
We’re glad we were able to track down the replacement mudflap for you, even if it took a little time. Thank you for your patience and for choosing us. We look forward to helping you again in the future.
Kind regards,
The Electric Bike Shop Team
Very quick delivery
Very quick delivery, bike set up well so thank you. Very happy however it did have slight paint chip on the front mud guard
30 December 2025
Reply from The Electric Bike Shop
Thank you for your feedback and for the 4-star review. We’re pleased to hear you were happy with the delivery speed and bike setup. We’re sorry to hear about the small paint chip on the front mudguard. If you’d like us to take a look or provide further assistance, please feel free to contact our Customer Service team at info@theelectricbikeshop.co.uk, and we’ll be happy to help.
Kind regards,
The Electric Bike Shop Team
Thank you to Alex and his Team for…
Thank you to Alex and his Team for going the extra mile by helping us buy my new Cube Touring e-bike; which is amazing by the way! Alex was very patient and caring and it was great to test ride the two e-bikes first.
We had a great experience, with exceptional customer service and we would have no hesitation at all in recommending the Harrogate Store.
3 January 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a great experience with Alex and the team at our Harrogate store, and that you’re loving your new Cube Touring e-bike.
It’s great to know the test rides and customer service made a difference, and we really appreciate the recommendation. Enjoy many happy miles ahead!
Kind regards,
The Electric Bike Shop Team
Amazing Service
The Bike was a good quality bike with great reviews. What makes it a great purchase though was the price and customer service given by the team at the electric Bike Shop - they were simply amazing.
Despite making the order 9 days before Christmas, they got it delivered in time (it was a gift).
The communication, responsiveness and follow up from their CX team was brilliant - can not fault!
19 December 2025
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear how happy you are with the bike, the price, and the service from our team. Getting it delivered in time for Christmas was really important to us, so it’s great to know it arrived as planned.
We truly appreciate your kind words about our CX team and hope you enjoy many happy rides ahead.
Kind regards,
The Electric Bike Shop Team
Very Helpfull
12 December 2025
Reply from The Electric Bike Shop
Very pleased to read this, thank you for your review, the team will be pleased too.
Kind regards
The Electric Bike Shop
Faulty bike; can’t contact customer service
I bought an e-bike for my wife for Christmas; it arrived on time but when we set it up on Christmas Day we realised that the computer was faulty and shut down within seconds of being turned on, making the bike unusable. Obviously this was a huge downer but I assumed someone from the company would be available to fix the problem after Christmas. It’s now December 30th and my email and WhatsApp messages haven’t been answered and no one picks up on the customer service number. To be fair the company advertises limited WhatsApp support over Christmas but it seems unfortunate that no one is around even to reassure a customer who’s feeling legitimately unhappy about their experience. (I can see that my WhatsApp message detailing the problem was read, but there was no reply.) Will update this review as and when the problem is addressed; I don’t expect miracles at Christmas but right now I feel as if the company ought to be in a position at least to acknowledge a customer’s frustration and to reassure them that a faulty product can be swapped out for a functional one. So far, nothing on either front.
UPDATE: within an hour of posting this review I got a call from a very helpful customer service rep. He's promised to try to get the problem resolved ASAP so I'll continue to update based on what happens. Have already added a couple of stars to my original review with the hope that I can add more soon!
30 December 2025
Unprompted review
Reply from The Electric Bike Shop
We’re very sorry that you haven’t yet received a response.
Our customer service team has been extremely busy catching up on a high volume of enquiries received since Christmas Eve, and we’re currently operating at a reduced capacity as several team members are still on holiday.
We can confirm that we have received your messages and that the video will be reviewed. We will do our very best to be in touch later today.
Once again, please accept our apologies for the delay, and thank you for your patience.
Kind regards,
The Electric Bike Shop Support Team
UPDATE: Thank you Nick for adjusting your review and adjusting your rating, we will do our very best to get everything sorted ASAP.
The wrong battery was shopped with my…
The wrong battery was shopped with my bike. The customer service was excellent and they resolved the issue quickly and provided good communication.
Very happy with my purchase.
12 December 2025
Reply from The Electric Bike Shop
Thank you for your feedback. We’re sorry again for the initial mix-up, but we’re really pleased to hear our customer service team resolved the issue quickly and kept you well informed. It’s great to know you’re very happy with your purchase — thank you for choosing us!
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
Thank you for your review Rob. We’re glad to hear you were happy with the prompt service and found it good value for money.
Kind regards,
The Electric Bike Shop Team
5 star service
Excellent prices and service! I recently needed to purchase a good quality bike U lock, after googling several brands for reviews I decided on the OnGuard brand. I then searched for the best price which is when I found The Electric Bike Shop at £70 cheaper than some other sellers! I ordered it on Sunday and it was delivered on Tuesday. It just goes to show that it does pay to shop around as some smaller retailers are better than the go to big boys just because you have an account.
21 December 2025
Unprompted review
Reply from The Electric Bike Shop
Thank you so much for taking the time to leave such a great review K.
We’re really pleased to hear you found us while shopping around and that the OnGuard U lock arrived quickly and at such a competitive price.
We truly appreciate your support of a smaller retailer and are glad we could deliver both value and service.
Kind regards,
The Electric Bike Shop Team
Bike was well presented
Bike was well presented . All information was clear and good pictures. Delivery was spot on .
5 December 2025
Reply from The Electric Bike Shop
Thank you for your feedback Karen. We’re glad to hear the bike was well presented and that the information and images were clear and helpful. It’s great to know delivery went smoothly too. We really appreciate you taking the time to leave a review and hope you enjoy many rides ahead.
Kind regards,
The Electric Bike Shop Team
Well priced quality products
Well priced quality products. Easy to order and prompt delivery. Friendly staff in shop.
1 December 2025
Reply from The Electric Bike Shop
Thank you for your great feedback Wael. We’re pleased to hear you found our products well priced and high quality, and that ordering and delivery were easy and prompt. It’s also lovely to know our shop team made a good impression.
Kind regards,
The Electric Bike Shop Team
Richard and Tiren provided the best…
Richard and Tiren provided the best welcome and most helpful assistance in the selection of my new e-mtb that I, or I would imagine, anyone could wish for. Their approach and advice throughout has been so refreshing to find these days and is very much appreciated; their success is richly deserved.
20 December 2025
Unprompted review
Reply from The Electric Bike Shop
Thank you for such a wonderful review GV. We’re thrilled to hear that Richard and Tiren made your experience so welcoming and helpful when choosing your new e-MTB. Their honest, refreshing approach and expert advice are exactly what we strive to provide, and your kind words will mean a great deal to them. We truly appreciate you taking the time to share your experience.
Kind regards,
The Electric Bike Shop Team
Service at Nottingham Store
Excellent service provided by the Nottingham store, thank you.
Nathan was very helpful and swift in servicing my Cube eBike. He also made a few adjustments to the handlebars, to make the ride position more comfortable.
I was there for an hour and was made to feel very welcome.
I'll be back for the next service.
20 December 2025
Unprompted review
Reply from The Electric Bike Shop
We’re delighted to hear you had such a positive experience at our Nottingham store Helen.
Nathan will be really pleased to know his swift service and the handlebar adjustments helped make your Cube eBike more comfortable.
We look forward to seeing you again for your next service — happy riding!
Kind regards,
The Electric Bike Shop Team
Misleading on stock items and delivery times
It transpires that stated in stock items can be for items items they believe to be in stock at the supplier rather than their own stock. They do not control the supplier and this can lead to a misleading lead time. For me it was missed but important for a present and had a I known it was not in stock with them I would have gone elsewhere. I am left waiting having paid.
19 December 2025
Unprompted review
Reply from The Electric Bike Shop
We’re sorry for the frustration caused by this and completely understand how disappointing it is, especially when the bike was intended as a gift.
In this case, there was a stock discrepancy at one of our locations, and unfortunately we were unable to source a replacement from the supplier as they are awaiting a restock. The bike is expected to arrive in January, and we have been in touch with you to explain the situation and discuss next steps.
We apologise for the inconvenience caused and appreciate your patience while we work to resolve this.
Kind regards,
The Electric Bike Shop Team
This deal was second to none
This deal was second to none. Literally nobody online anywhere had this kind of price. I took a chance, and its the finest quality build ive ever seen, so much so, I ordered another one in a different colour for the same price. Outstanding, perfect fit, actually very comfortable too.
1 December 2025
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re delighted to hear you were so pleased with the value, quality and fit — ordering a second one is the best compliment we could receive. Thanks again for choosing us!
Kind regards,
The Electric Bike Shop Team
Great bike, fast delivery, no simple assembly instructions.
The Cube Kathmandu is a super bike and choosing it and ordering on your website was a very simple process and a good experience. I was surprised at how fast the delivery was. It was carefully and well packaged. Although a thick Cube manual was included, it was in numerous languages and seemed to cover every bike in the Cube range. It was diappointing that there wasn't a simple set of assembly instructions, so it took me a while to put the bike together. The gears had not been set up properly and after 30 miles of riding and the gears jumping and missing, I took it to a local bike shop and now have a perfect bike.
28 November 2025
Reply from The Electric Bike Shop
Thank you for taking the time to share your experience and for choosing the Cube Kathmandu. We’re really pleased to hear you enjoyed the ordering process, quick delivery and careful packaging.
The manual included with the bike is a universal Cube guide rather than one specific to each model. To help with setup, we also provide a short assembly video on our website, and Cube have a range of helpful model-related PDF manuals available on their website.
We appreciate your feedback and are glad to hear the bike is now running perfectly. We hope you enjoy many happy miles on it.
Kind regards,
The Electric Bike Shop Team
Amazing service very happy with my bike
28 November 2025
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re delighted to hear you’re very happy with your bike and the service you received. Enjoy the ride!
Kind regards,
The Electric Bike Shop Team
Lock it are lose it
Reliable service and fast delivery good prices for bike locks beat Amazons prices for locks. Good customer service
10 October 2025
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re delighted to hear that you were satisfied with the service, delivery speed, and pricing. We appreciate your support and hope to help again soon.
Kind regards,
The Electric Bike Shop Team
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