Thedurhamtravelco logo
Visit website

Thedurhamtravelco Reviews 7

•
TrustScore 4 out of 5

4.2

Travel Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Travel Agency

Written by the company

⭐ The Durham Travel Co. — Your Personal Travel Experts At The Durham Travel Co., we believe booking a holiday should feel as exciting as taking one. Based in County Durham and working with over 200 trusted suppliers worldwide, we specialise in creating unforgettable trips tailored around you—beach escapes, ski holidays, honeymoons, cruises, city breaks, and bucket-list adventures. We are proud Trade Partners of TUI, Jet2holidays, and easyJet Holidays, giving our customers access to exclusive deals, competitive pricing, and the same great holidays you see online—often for less. With a personal, friendly service, we take care of every detail from enquiry to touchdown. Every customer receives clear documentation, transparent communication, and full financial protection through our partners. Your adventure starts with us— Travel Made Simple. Memories Made Forever.

Contact info

4.2

Great

TrustScore 4 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Professional and helpful team

Kev listened to our requirements and came up with some options. After selecting our choice. We encountered an issue with the dates. Which was my fault. Kev sorted in out quickly and was extremely helpful. A very professional team who are knowledgeable of their field. Highly recommended

13 October 2025
Unprompted review
Thedurhamtravelco logo

Reply from Thedurhamtravelco

Thank you so much for your lovely review, Tracy 😊
It was an absolute pleasure helping you plan your holiday. These things happen with dates, so no problem at all — I’m really glad we were able to get everything sorted quickly for you.

Thank you for taking the time to leave such kind feedback and for the recommendation, it really does mean a lot to us. We hope you have an amazing holiday ✈️🌴

Rated 5 out of 5 stars

Excellent service

They went over and beyond to find our right accommodation for our group of ladies

5 December 2025
Unprompted review
Thedurhamtravelco logo

Reply from Thedurhamtravelco

Thank you so much, Dawn 😊
It was a pleasure helping you and the ladies find the right accommodation, and we’re so glad we could get everything just right for your group.

Thank you for taking the time to leave such lovely feedback — it really does mean a lot to us. We hope you all have an amazing time ✈️🥂

Rated 5 out of 5 stars

I have booked my holiday using…

I have booked my holiday using TheDurhamtravelco for 2026. Got a great deal and already in the process of enquiring about a deal for 2027. Had a fantastic experience all round, all I did was provide some dates and a preferred location and everything was done for me. It’s always great to support independent businesses, from enquiry to booking, the process has been a total breeze. Would highly recommend to anyone considering using the company. Will be using again.

15 August 2025
Unprompted review
Thedurhamtravelco logo

Reply from Thedurhamtravelco

Thank you so much for your lovely review, Nikita 😊
We’re so pleased you had such a great experience and that we were able to secure you a fantastic deal for 2026 — and even better that we’re already looking ahead to 2027 ✈️🌍

Thank you for trusting us with your holidays and for supporting an independent business. Your recommendation really does mean a lot to us, and we look forward to helping you again very soon 😊

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 5/5


I had a fantastic experience with Durham Travel Company! They were incredibly helpful with my cruise booking — friendly, efficient, and quick to respond to all my questions. On top of that, they found me a much better price than I could find anywhere else. I’m really impressed with their service and wouldn’t hesitate to book through them again. Highly recommend.

25 October 2025
Unprompted review
Thedurhamtravelco logo

Reply from Thedurhamtravelco

Thank you so much for your kind review, Linda 😊
We’re delighted to hear you had such a positive experience with your cruise booking and that we were able to find you a great price.

Thank you for taking the time to leave such lovely feedback and for the recommendation — it really does mean a lot to us. We’d be more than happy to help you again in the future ✈️🚢

Rated 5 out of 5 stars

Fantastic…..

Fantastic…..
From start to finish the durham travel company (Kev) far exceeded my expectations .
Booked me exactly what I wanted no hassle , professional , friendly and knowledgeable service .
Far easier than Tui whom I always used to book with and honestly CHEAPER than Tui
Seriously look no farther than Kev you won’t regret it .

30 November 2025
Unprompted review
Thedurhamtravelco logo

Reply from Thedurhamtravelco

Thank you so much for such an amazing review, Jean 😊
I’m absolutely delighted to hear we exceeded your expectations and that everything was exactly what you wanted. Making the process easy, stress-free and great value is always our aim.

Thank you for taking the time to share your experience and for such a strong recommendation — it really does mean a lot. We’d be more than happy to help with your next holiday ✈️🌍

Rated 5 out of 5 stars

Great travel company

Kevin was really helpful when planning my trip to Prague, he found exactly what I was looking for, found a great deal including private transfers and was there to answer all of my questions when needed. I would recommend booking through Durham travel and will be using them again for my next trip.

5 December 2025
Unprompted review
Thedurhamtravelco logo

Reply from Thedurhamtravelco

Thank you so much for your lovely review, Hailey 😊
I’m really pleased to hear you had such a great experience planning your trip to Prague and that everything was exactly what you were looking for — especially with the private transfers included.

Thank you for the recommendation and for trusting us with your travel plans. I’d be more than happy to help with your next trip ✈️

Rated 5 out of 5 stars

Fantastic service as well as a lot of…

Fantastic service as well as a lot of patience!! Kev sourced our girly trip with apparent ease despite lots of changes and amendment requests from the group. Nothing was a problem. Kev was and is the epitome of professional going above and beyond as well as explaining and clarifying anything guiding us through the whole booking process.

20 August 2025
Unprompted review
Thedurhamtravelco logo

Reply from Thedurhamtravelco

Thank you so much for your lovely review, Kerry 😊
It was an absolute pleasure helping organise your girly trip — even with the changes along the way! I’m really glad everything was sorted smoothly and that the process felt clear and stress-free for you all.

Thank you for taking the time to share such kind feedback, it really does mean a lot. I hope you all have an amazing trip ✈️🥂

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look