The Domain Directory (North West) Ltd Reviews 10

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more


Contact info

2.6

Poor

TrustScore 2.5 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

IT'S A SCAM

IT'S A SCAM
Domain name they conned me into buying does not exist & because l fell for it l have now lost my original web address. They continue to help themselves to payments from my account at random intervals without authority and cannot be contacted.
AVOID AVOID AVOID AVOID AVOID

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Joe and his team (who took over) are…

Joe and his team (who took over) are the nicest people to deal with they check in with u make sure your happy with what there doing and any changes you want they help u with every aspect of your business from domIn ( which I brought from them last year) to websites design there currently building for me I trust them million per cent and won't use anyone else

1 July 2024
Unprompted review
Rated 1 out of 5 stars

Con artists

Con artists. Selling you domain names that do nothing to drive traffic to your bsuiness. pressured me into a £2100 spend over the phone. I immediatley changed my mind called and email no response, thank god I used my credit card as money has now been refunded.

7 March 2024
Unprompted review
Rated 1 out of 5 stars

Scammers be very wary

Scammers be very wary.
The domaine Directory put you in to a auto renew contract with out informing you.
A year later an invoice is sent to my email, and they have fraudulently taken £360 out of bank account which i can not get back from bank, as we entered in to a contract that did not exist between us.
The domain directory are also refusing to repay back the money for a service that they have never provided.
STAY WELL CLEAR, READ THE SMALL PRINT,T & C 'S
04/03/2024.

4 March 2024
Unprompted review
Rated 1 out of 5 stars

Poor Service

When selling domains they are very high pressure & can't do enough to get the sale over the line, however, as soon as I wanted to transfer my domains to GoDaddy (who have cheaper annual hosting rates & a great customer service) they decided to disappear off the face of the earth.
Ignoring my emails, & when I phoned, telling me the person I needed to speak to was unavailable and to call back!

14 April 2023
Unprompted review
The Domain Directory (North West) Ltd logo

Reply from The Domain Directory (North West) Ltd

Hi Lee,
I'm really sorry you had a bad experience with the company. Myself and my partner only took over the company last year. We are doing our utmost best to try to resolve any existing complaints and rectify any wrongs moving forward.
Firstly, I'm sorry you felt pressure when purchasing a product from us, I can assure you that is not how we do business. Secondly, we would never disallow anybody moving products from us to another hosting provider.
Please get back in touch with us so that I can have this looked into for you. Unfortunately you haven't provided a second name so I am unable to look into this for you right now. Rest assured, if you contact us, I will get this resolved.

Rated 1 out of 5 stars

AVOID

AVOID! UNBELIEVABLE!! ive never heard of them or spoke to them yet they stole £90 out my account god knows where they got my debit card from AVOID AVOID!!

20 December 2022
Unprompted review
The Domain Directory (North West) Ltd logo

Reply from The Domain Directory (North West) Ltd

Hi David,
I'm really sorry you had a bad experience with the company. Myself and my partner only took over the company last year. We are doing our utmost best to try to resolve any existing complaints and rectify any wrongs moving forward.
After looking into this for you, I can see you purchased a product with the company in 2021. The fee that was taken in 2022 was for the renewal of that product and the fee taken was agreed by you in 2021.
I can also see that you opened a chargeback case with your bank about this and the chargeback was won by the company due to terms and conditions that were agreed to in 2021 by yourself.
I can assure you, you have spoken with the company and no money was stolen from yourself.
If you'd like to discuss your experience with me direct, please do get in touch.

Rated 1 out of 5 stars

Con Artists

Con Artists, It’s a Con. Avoid!
The company directer has a background in sales - and has his employees well versed in sales techniques and tactics.
This company target small businesses by cold calling them and then pressure selling them Domain names (relating to your business/trade) by telling you there worth hundreds of pounds and that they are in demand and they'll generate you all kinds site traffic for your businesses! when in reality it's all just a marketing ploy and a complete con, they sell you the domain names at ridiculous prices, When in reality there worth pence.
It’s no way to do business. These people shouldn’t be be trading at all.
Stay well clear!

8 June 2022
Unprompted review
The Domain Directory (North West) Ltd logo

Reply from The Domain Directory (North West) Ltd

Hi Andrew,
I'm really sorry you had a bad experience with the company. Myself and my partner only took over the company last year. We are doing our utmost best to try to resolve any existing complaints and rectify any wrongs moving forward.
I would just like to confirm we would never contact anybody/ business that hadn't enquired about the services we offer first. We also would never put a customer under pressure so I'm sorry you were made to feel like this by previous sales staff.
Our products are offered at very fair prices for the services we offer and I stand by that statement.
Again, I am really sorry you had a bad experience, we really are doing our best to make good of the company name.
If you'd like to discuss your experience with me direct, please do get in touch.

Rated 5 out of 5 stars

Designed a new website for my business

Designed a new website for my business, spoke plain English and helped me understand what I was actually getting for my money.

Included some Google ads while they work on getting the new site to the first page as well. Excellent service, explained simply, and delivered on time.

20 February 2020
Unprompted review
The Domain Directory (North West) Ltd logo

Reply from The Domain Directory (North West) Ltd

Hi Liam,
Thank you for taking the time to leave positive feedback about the company!
My name is Robyn, I am one of the directors that took over The Domain Directory last year so would just like to introduce myself. Please get in touch if there is anything else we can do for you!

Rated 1 out of 5 stars

It’s a Con

It’s a Con.
They target small businesses threatening to register their business name in .UK format and steal traffic from their .CO.UK /.COM website unless the poor victim buys the .UK format there and then at a ridiculous price.
It’s no way to do business. These people shouldn’t be allowed to trade.
Stay well clear!

18 February 2020
Unprompted review
The Domain Directory (North West) Ltd logo

Reply from The Domain Directory (North West) Ltd

Hi Chris,
I'm really sorry you had a bad experience with the company. Myself and my partner only took over the company last year. We are doing our utmost best to try to resolve any existing complaints and rectify any wrongs moving forward.
I would just like to confirm we would never contact anybody/ business that hadn't enquired about the services we offer first. I'm unsure as to what has happened here.
If you'd like to discuss your experience with me direct, please do get in touch.

Rated 5 out of 5 stars

I purchased a website and some premium…

I purchased a website and some premium domain names off this company just before Xmas. I have received excellent service from these guys so far.

18 February 2020
Unprompted review
The Domain Directory (North West) Ltd logo

Reply from The Domain Directory (North West) Ltd

Hi Dave,
Thank you for taking the time to leave positive feedback about the company!
My name is Robyn, I am one of the directors that took over The Domain Directory last year so would just like to introduce myself. Please get in touch if there is anything else we can do for you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look