Poor-quality jacket and returns to Pakistan
Disappointing quality and a frustrating return process. Buyers should be aware of the overseas return destination before ordering.
I ordered the Women's Gothic Victorian Tailcoat Frock Coat in purple. The jacket looked cheap, the fabric wasn't nice, and it didn't hang well.
I requested a return on October 12 while the item was unused and in its original packaging. After several follow-ups, it took over a week to get a return address, which was in Sialkot, Pakistan. Returning it meant arranging international shipping at my expense.
I ultimately accepted their offer of a $50 partial refund to keep the jacket because that was better than paying $$$ return shipping. As of October 22, the company has said it will process the refund, but they haven't done it.








