I never received the 10% discount code on subscribing- I have emailed three times and left a message on Messenger but radio silence! Obviously don’t care.
Company replied
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See what reviewers are saying
Ordered up 4 lovely candles. Was swiftly advised that they were on their way. Unfortunately due to Royal Mail’s incredibly slow delivery I thought the package had been lost. So after emailing The C... See more
I have used this company before and they are very quick with their delivery however they are not so quick at replying to emails, whether sent directly using the email address stated on their website o... See more
Company replied
Love country candles, Best fragrance, last the longest and the most fragrant. Went to the site to discover my favourite, Black Pomegranate, had a massive discount on it, thinking it was being disconti... See more
Company details
Written by the company
We're a British, family-owned home fragrance manufacturer with a mission to spread Beautifully British Fragrance throughout the UK. Located in the heart of rural Hampshire, we've been crafting candles, reed diffusers, and top-quality products since 2011.
Contact info
Unit 12, Farringdon Industrial Centre, Gosport Road, Lower Farringdon, , GU34 3DD, Alton, United Kingdom
- 01249 478 660
- sales@thecountrycandlecompany.com
- www.thecountrycandlecompany.com
3.0
Average
247 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I never received the 10% discount code…
I never received the 10% discount code on subscribing- I have emailed three times and left a message on Messenger but radio silence! Obviously don’t care.
6 July 2026
Unprompted review
Reply from The Country Candle Co.
Hello Susan, Please accept our apologies, but the messages which you have left on Messenger have not reached us. We would be grateful if you could confirm your company name, or our reference number, so that we get clear this issue up. We look forward to hearing from you shortly. Thanks very much, The Country Candle Company.
I love every one of this company's…
I love every one of this company's products I have received so far! I get the monthly subscription for surprise goodies and I order from their shop. I have ditched every wax melt, candle, and floor cleaner I had before trying country roads products! A+ from me!
24 February 2026
Unprompted review
Not a good experience at the end of burning time.
A lovely candle that has burned well until just before it burned out…big flames and it scorched the holder. Big burning smell. Had to run out doors with it. Happened quickly. Scary. Something to be aware of.
27 September 2024
Unprompted review
Great service keep well informed of…
Great service keep well informed of delivery and prompt delivery beautiful packaging and beautiful product smelled gorgeous will definitely be using them again
10 November 2023
Fabulous products
Fabulous products, super fast delivery and easy to complete the order . Highly recommended
17 October 2023
My candles arrived today 🥰…
My candles arrived today and lm delighted with my first ever purchase the aroma of the candles are delightfull and not over powering l will be ordering again in the future
18 September 2023
Poor service
Enjoyed my first purchase but on my return on two occasions i chose what I wanted made my purchase only minutes later to receive an e-mail refunding my money as what I wanted was not available.For this to happen twice is very dissapointing and I won,t be returning to this company
13 September 2023
Gorgeously scented candles
These candles not only have gorgeous scent which lasts many of them have an added decorative touch which is lovely . Have purchased several and shall certainly buy more in the future .
1 May 2023
Amazing scent
I have a house over 4 floors and you could smell this beautiful scent on the top floor. The wonderwick stops it from tunnelling so you get the full 40 hours
22 March 2023
Last minute presents 🎁 I ordered with…
Last minute presents 🎁 I ordered with fingers crossed. With amazement they were delivered within a few days by DPD… just excellent service. Fantastic company. Happy Christmas to you all.
21 December 2022
5 stars for The Country…
Love the wax melts from The Country Candle Company.
Great variety and lovely scents.
Definitely 5 stars for me
1 December 2022
Smell amazing!
10 November 2022
As always excellent product and service
4 November 2022
Absolutely beautiful smelling melts
Absolutely beautiful smelling melts. I purchased the Christmas melts and they are very strong my house smells lovely
3 November 2022
Very good bit pricey
26 October 2022
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