The Body Shop Reviews 

Quick backstory, when I was in my early 20s
I had experienced a rather large bowel movement and was required to use my Margaret Thatcher themed toilet brush. As I was thrusting maggie deep down the u-bend, I felt a twinge in my elbow. The point is, the name of the shop led me to believe I could purchase a new limb but I was mislead. Picked up some lovely shampoo though.

What can I say hmmm the whole refund process is a joke! the company waits until the last second to approve everything ! customer service that is practically non-existent! Well I know one thing, it's not worth buying anything from this company!

There was an issue with emails about my order confirmation and tracking. And I got in contact through Facebook and Stephanie was so helpful. Great products great customer service

I ordered 2 olive oil shower gel on June 24th. It is now July 27th and it STILL HAS NOT ARRIVED. What’s worse is Body Shop has absolutely no interest in helping me. I filled in their “contact form” SEVEN times. Did they reply? Of course not. I tried ringing the Customer Helpline FIVE times. On each occasion I hung on for 40 minute but no one picked up.I realise no one would EVER reply because I tried ringing at exactly 9am and there was the recording saying they had so many callers there would be a delay At 9.01??????!!!! Royal Main tracking say they are still waiting for Body Shop to send the goods. This is Trustpilot and my advice is NEVER TRUST BODY SHOP. They took my money but have no interest in me as a customer. NEVER AGAIN. In the unlikely event that Body Shop is remotely interested, my order number is #GBEZ35321762. No wonder they went into receivership.

Parcel never arrived. Kept being directed to live chat which not available for 3 days so had to email. 3 days later no response. Called number found and was told parcel lost and offered to resend but they refused to send next day despite having ordered 2 weeks ago and them loosing the parcel. Horrific customer service and repeatedly spoke over the top of me about what they cannot do - no responsibility or accountability for their mistakes. Refused to give name and also refused to take complaint or speak to the complaints team

I always find staff polite, warm and super helpful when I go in to any branch of the Body shop. I have had particularly good experiences in Harrogate and Leeds branches.

Thank you for the quick delivery

Thank you for the quick delivery

Just bought Camomile Gentle Eye Make-Up Remover. It does NOT remove anything at all. What is this exactly? I don't even wear mascara. I do use primer and use eyeshadow. It stings - nothing gentle about it. When I tried to review this product, I wasn't able to - I began to wonder their high product ratings are genuine. I bought a similar Camomile remover before and quality was ok - this def isn't the same product and doesn't serve any intended purpose whatsoever.

Why can’t you use your own bottles to refill in the refill station? Seems like another way to make money. To force people to buy your own branded bottles.

Just had my order from body shop and all was in package can't belive it's closing love body shop all those lovely smell and last 4 ever hope don't all go at once as no I will run out of something then where will I go M butler Maidstone

Won’t be using Bodyshop anymore as they have taken hundreds of jobs off the consultants so I can’t shop anymore with her, certainly won’t go looking for an actual shop
Shame on you BS

I bought here a large set of cosmetics as a gift for a friend for Christmas. I hope she likes it! I personally love all their products, great quality.

Selling last years advent calendars without telling customers.My partner always buys me one every year at great expense.
I Look forward to trying out new products,had my suspicions when opening each day it was all too familiar.
Had he been told he wouldn’t have bought it again!
I did complain and was given a gift receipt for its return.
My partner was very embarrassed and upset I now have no advent calendar to open which is the highlight on the run up to Christmas.

I have been using the Coconut Body Butter for years. But having bought a new tub recently I found firstly it was very expensive and secondly on using it. What the hell have you done to it! It used to be a really nice coconut smelling butter that absorbed into the skin. But the pot I have bought does not smell nice any more and leaves a disgusting sticky residue on my skin not absorbing at all! You have changed this product beyond recognition and I will not be buying body butter from you again! If it ain’t broke done fix it is the saying ! But you have actually broken this product!

Yesterday I visited the Body Shop in The Trafford Centre. I was served by Aimee whose customer care was exemplary. I was so impressed that you can exchange or request a refund on a product if you do not like it even after using it. Not many companies offer this. Thank you Aimee for making me feel valued as a customer. Yes products are a little pricey but as a gift it was worth it.

I used to love the products and would always stock up on the body butters in the sale when they were £7 each. Now you’re lucky even if you can find them online in the sale and they’re still highly priced. A full priced one is now £19 which for a tub that lasts a few weeks at most is ridiculous. I understand that costs for all businesses and products have increased but £19! Prices have increased so much it’s now out of reach for my pocket and a lot of others. Really disappointed.

Always like what I order and I like the occasional freebies you can add to your order when you want to sample a product.

I love the products but this time received an incomplete order. I’ve tried to contact customer service but it’s not as easy as it sounds. If you can find the contact us form, it doesn’t work anyway!

I have several issues with BS
Once they get your email, you are bombarded, almost daily with emails. I don’t read them now unless it says sale.
It’s too much - please stop

I didn’t look at online sale as I’m building a gift box for a couple of upcoming BD’s & needed some Hemp hand creme.
Placed the order, it was acknowledged, (I think, was so long ago) & then .. nothing.
A week goes by, I’d almost forgotten about it & the excited anticipation had long faded, & I get an email saying it was despatched, then it’s a couple more days before it arrives.. Too Long BS … way too long - shabby in this day & age.
Finally, I opened my squashed box (which looked run over) & unwrapped it.
It didn’t look like much to be honest. A lot of money for not much at all. Luckily I qualified for a freebie gift, but I still sat there, deflated. The quality is not what it once was. All looks a bit “cheap” & my genuine feedback is that my expectation was met with poor service & inferior products. Could do better BS. There are some excellent companies Man Cave for instance who provide quick efficient service, with a far superior product, that looks, feels & smells much much better - better value, better for your skin & better for you!