The Big Phone Store Reviews 

Reply from The Big Phone Store

Jul 25, 2026

Hi Dominic,

Thanks so much for leaving us a review. It’s fantastic to hear your phone arrived on time and was very well packaged.

We're especially happy you found the 'Very Good' condition device to be absolutely mint! We grade our refurbished phones purely on cosmetic appearance, but every device undergoes extensive certified checks to make sure it's 100% functional. It sounds like you got a real gem.

It's also great to know you found our price to be the best. We focus on quality-led pricing, ensuring you get a reliable device that has been lab-tested without cutting corners.

Warm Wishes,
Cassandra The Big Phone Store Team

Reply from The Big Phone Store

Jul 25, 2026

Hi Helen,

Thanks for your review. It's great to hear your phone arrived earlier than you expected.

We also appreciate you highlighting that the minimal cosmetic wear was a great trade-off for the price reduction. We grade our refurbished phones purely on their cosmetic condition, like 'Very Good' or 'Good'. But every single device is fully functional and undergoes rigorous testing. This lets you choose a phone that suits your budget without compromising on performance.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 24, 2026

Hi Terry,

Thanks for your excellent review. It's great to hear you had such a good experience with us.

We are really proud of our customer service. Our whole team handles everything from testing to support right here in-house to make sure you get the best experience.

We're also glad you love your iPhone. We only use the highest quality parts in our refurbishments and put every device through extensive certified checks. This means you get a phone that works perfectly every time.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 24, 2026

Hello Mrs Hance,

Thanks for your fantastic review!

It's wonderful to hear you found our service quick and efficient. We handle everything in-house, from testing to customer support, to make sure you get a smooth experience from start to finish.

We're delighted you're enjoying a great phone too. We put all our devices through rigorous certified checks and use high-quality parts because we want you to have a fully functional phone that performs reliably.

Best Regards,
Elizabeth The Big Phone Store Team

Reply from The Big Phone Store

Jul 24, 2026

Hi Peter,

Thanks for your great review!

It's excellent to hear that the 'Very Good' condition of your device was even better than you expected. We make sure all our refurbished phones go through extensive certified checks to ensure they are 100% functional, and the grade just refers to the cosmetic condition. We want you to be delighted with your purchase.

We're also glad you found the price good and that your delivery was prompt. We aim for same-day dispatch for orders placed before 3:30 p.m. on weekdays, with fast shipping so you get your tech quickly.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 24, 2026

Hi R Palmer,

Thank you for your fantastic review!

We are so pleased that your 'pristine' iPhone looks like new. We take pride in our grading system, which clearly outlines the cosmetic condition, and we're glad it met your expectations.

It’s great to hear about the fast delivery and communication too. We work hard to get your tech to you quickly and keep you updated.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

We really appreciate your recommendation and look forward to helping you with your next phone!

Kind Regards,
Dee The Big Phone Store Team

Reply from The Big Phone Store

Jul 24, 2026

Dear Victoria,

We're sorry to hear you were disappointed with your purchase, however we'd like to clarify a few points.

Firstly, our "Very Good" grading relates solely to the cosmetic appearance of the device. It is not an indication of battery age, cycle count or internal component usage. Regardless of cosmetic grade, every device undergoes the same functional testing to ensure it is operating correctly before dispatch.

Battery health is measured by the iPhone's Battery Management System, which calculates the maximum capacity based on the battery's actual performance and condition. Cycle count alone does not determine battery health. While Apple designs many iPhone batteries to retain around 80% of their original capacity after approximately 500 full charge cycles under typical conditions, battery degradation is influenced by many factors including charging habits, temperature and usage patterns. It is therefore incorrect to state that a cycle count of 627 automatically means the battery health is 75–80%.

Your device reported 88% battery health, which exceeds our advertised minimum of 85%.

You are welcome to return the device for a full refund if you are not happy with it.

Kind Regards
Customer Relations Team
The BIG Phone Store

Reply from The Big Phone Store

Jul 23, 2026

Hi Graeme,

Thank you for your fantastic review!

It's brilliant to hear we paid the full amount we quoted you. We believe in honest payouts, and we design our trade-in system to avoid nasty surprises and guarantee the price we offer, as long as your device is described accurately. We also know getting paid quickly matters, so we make sure payouts are processed on the exact day we receive and process your device.

We appreciate you plan to use us again.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Jul 23, 2026

Hello Jeremy,

Thanks for your review.

It's great to hear that our quoted price was better than others you checked. We pride ourselves on giving an accurate price upfront. Our goal is to avoid those unrealistic headline prices you see elsewhere, so you get a fair quote that we stand by.

We're also glad the payment for your phone arrived so quickly. We make sure to pay the full quoted price on the exact day we receive and process your device.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 23, 2026

Hi there,

Thanks for your kind words. It's great to hear your phone arrived exactly as you expected, on time, and well-packaged. We work hard to get orders dispatched quickly, and we always use secure, reusable packaging to make sure your device gets to you safely and ready to go.

We ensure all our refurbished phones are fully functional and unlocked, so they are ready to use with any UK SIM card right out of the box.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 23, 2026

Hi Tomasz,
Thanks for your review.

It’s great to hear that your order arrived quickly and that you are so happy with the 'Like New' condition of your device. We get orders dispatched fast, and our 'Like New' grade means you get a phone that looks and performs almost perfectly.

We make sure all our refurbished devices undergo extensive certified checks and come with a minimum of 85% battery health. This gives you a reliable phone.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Best Regards,
Elizabeth The Big Phone Store Team

Reply from The Big Phone Store

Jul 22, 2026

Hi Cara,

Thanks for leaving us such a great review.

It's fantastic to hear that our trade-in service delivered exactly what we promised, especially how quickly you received your money for your Motorola Razr 60 Ultra. We know how frustrating it can be when some sellers offer low prices. Our system is designed to give you a more accurate and better price upfront, avoiding those last-minute reductions.

We pride ourselves on honest payouts. As long as you describe your device accurately, the price we quote is the price you get, paid on the day we process it. We also send a secure, reusable pack to make sending your phone in easy and safe.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 22, 2026

Hello Catherine,

Thank you for your fantastic review.

I'm truly sorry to hear you had a negative experience with another seller in the past. It's completely understandable that you were wary about buying refurbished again. We are really happy we could turn that around for you.

We are glad you found our customer service amazing and that you see us as trustworthy and reliable. Our goal is for every customer to be happy with their product and service, and our team handles all customer service in-house to make sure of that.

It's great to hear your initial order delivered quickly. I'm sorry there was an issue with the screen, but I'm pleased we resolved it so fast for you. Getting a near-perfect replacement within two days shows our team's commitment to sorting things out quickly. We back all refurbished devices with a 12-month warranty and a 45-day no-quibble return policy so you can buy with confidence.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Best Regards,
Elizabeth The Big Phone Store Team

Reply from The Big Phone Store

Jul 22, 2026

Hi Sanjay,

Thanks for your great feedback.

It's good to hear that providing your device information was easy. We always aim to give accurate prices upfront for trade-ins. We also pay exactly what we quote when your device description is honest. This means you get the guaranteed amount without any fuss or hidden reductions.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 22, 2026

Hi Sam,

Thank you for your great review.

I'm glad you found the process quick and easy. We're really happy to hear your phone arrived in near-perfect condition. We put all our refurbished devices through extensive certified checks and use the highest possible quality parts, so they always perform great, no matter the cosmetic grade.

It's also fantastic that you found us to offer the best price. We focus on providing genuine value, ensuring you get a truly high-quality device backed by our guarantees, rather than just the cheapest option.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Jul 22, 2026

Hi Jonathan,

Thanks for taking the time to share your feedback with us.

It's great to hear that your order was straightforward from start to delivery. We aim for quick dispatch, sending orders placed before 3:30 p.m. on weekdays out the same day, with delivery often happening the next working day.

I'm also really pleased that our customer service team could help you so effectively with the delivery address issue. We keep all our customer service in-house because we want to make sure you get the support you need directly from us. Our team works hard to handle things professionally and ensure you're happy.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 22, 2026

Hi Jo,

Thank you for your fantastic review. It's really encouraging to hear.

I'm very pleased your experience with us was so positive, especially after a difficult time with another seller. We work hard to ship orders placed before 3:30 p.m. on weekdays on the same day, and we're glad yours arrived quickly.

It's great to know the phone was lovingly packaged, in great condition, and had an impressive 96% battery health. We guarantee a minimum of 85%+ battery health for all our refurbished devices, because we know how important battery performance is.

We are also very happy that our "wonderful ethos" and "lovely team" shone through. We put a lot of effort into being transparent and helpful, and it means a lot that you noticed that.

You have come across one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

We hope you'll continue to "Buy with confidence" from us in the future.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 22, 2026

Hi Shane,

Thanks for your review!

I'm really pleased to hear you found it quick and easy to get a good value phone at a great price. We make sure every refurbished phone goes through extensive certified checks to ensure it’s fully working, and we only use the highest quality parts in our refurbishments. Every refurbished device also comes with a full 12-month warranty, so you know you're covered. We want you to get a reliable device that feels like new without breaking the bank.

Thanks Again,
Abdul The Big Phone Store Team

Reply from The Big Phone Store

Jul 21, 2026

Hello Eleanor, what a great review, thank you!

It's brilliant to hear you've had such a positive experience both buying and selling with us. We process all orders placed before 3:30 p.m. on weekdays for same-day dispatch. This means you get your tech fast. Every device also undergoes extensive certified checks to make sure it's 100% functional, and we back that with a 12-month warranty.

I'm especially pleased that our team went 'over and above' when you contacted them. We handle all our customer service right here in-house. This way, we can give you the best and most direct support.

It’s fantastic that your iPhone 12 trade-in experience was so straightforward. We hear from many customers who have been disappointed by other sites with unexpected price reductions. Our new trade-in system is designed to give you an accurate price upfront after you answer a few honest questions. As long as you describe your device honestly, we guarantee the price we offer is the price we pay – no nasty surprises.

It's also great you could benefit from the 4% cashback on your purchase!

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard, and this is all backed up by our amazing customer support team.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 21, 2026

Hello Mx D Simpson,

Thanks for your feedback.

I'm really pleased to hear your phone arrived fast and that it's working well for you. We always aim for quick delivery, dispatching orders placed before 3:30 p.m. on weekdays on the same day. We also put every device through extensive certified checks to make sure it's 100% functional. This commitment to quality is backed by our full 12-month warranty on all refurbished devices.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁