The Airgun Centre Reviews 

389
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, welcoming, and highly knowledgeable staff for providing patient guidance, expert advice, and exceptional support during all purchases. Buyers note that staff members take ample time to answer every question thoroughly without ever rushing anyone. Consumers also highlight the outstanding quality of the air rifles, highly efficient delivery services, and the incredible peace of mind provided by lifetime warranties. People deeply appreciate the well-organized physical store layout, the impressive selection of accessories, and the remarkably smooth online shopping experience. Reviewers emphasize that visiting the shop or ordering online consistently exceeds expectations and delivers reliable results.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting friendly and knowledgeable service. Reviewers... See more

Service

Reviewers mention positive feedback about service, highlighting staff who are friendly, knowledgeable, and... See more

Product

Customers had positive experiences with product, expressing great satisfaction with their air rifles and... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting helpful, reliable, and professional... See more

User experience

Reviewers highlight positive aspects of user experience, noting that staff members are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great shop, excellent stock, Staff are super friendly, extremely helpful. Took 2 rifles back today for small leaks after 5 years since purchasing & was fixed whilst waiting. Top staff especially B... See more

Rated 5 out of 5 stars

I’ve used airgun Cente for years because they are so helpful and have the unique lifetime guarantee. Went in today with a leaking seal on an old weihrauch, Justin repaired it while I waited fantas... See more

Rated 5 out of 5 stars

Clean and simple to use web site. My order was efficiently processed and all communication (via email) was conducted in a timely fashion with all questions being answered to the full. The staff were o... See more

Rated 5 out of 5 stars

I bought my first ever air rifle, a Theoben Scirocco Dlx, from the Airgun Centre back in 1984, and despite moving to Kent, I've always used them, and always will. I've had a couple of issues with r... See more


Company details

Information provided by various external sources

The Airgun Centre are a specialist air rifle shop in Essex that has over 40 years' experience in the airgun industry. Every air rifle for sale on The Airgun Centre website and in-store comes backed with a unique lifetime guarantee, which means if you have any issues with your gun after purchase, you can bring it into the shop and get it fixed free of charged for as long as you're the original owner. There's a huge selection of air rifles, air pistols, scopes, accessories and more to be viewed on The Airgun Centre website and in their Rayleigh based air rifle shop. The Airgun Centre are official stockists of Air Arms, BSA, Daystate, Weihrauch, FX Air Guns, Crosman, Gamo, Kral, Sig Sauer and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

389 reviews

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No recent history of asking for reviews

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4.8

All reviews

(389)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Great shop and knowlegeable staff

I have been using this shop since I was old enough to buy airgun stuff. The staff are friendly and knowledgeable about the stuff they sell. The shop can get busy at times but the wait to be served isn't usually very long, the range of airguns they sell is quite good and usually have what i need in stock, if it's not they will usually order what you need and get it in quite quickly.. overall a great shop and staff, I would recommend them in a heartbeat

9 July 2021
Unprompted review
Rated 5 out of 5 stars

Friendly and professional service with…

Friendly and professional service with a wide range of products, I've been going here for over 10 years and they don't talk down to you even if you are new, after the renovation it's like an apple shop with guns and they even 3d print parts for rifles now and it's freaking cool

9 July 2021
Unprompted review
Rated 5 out of 5 stars

HW44 mods - awesome!

Ben at The Airgun Centre made a stock and palm rest for my HW44. He also supplied a case and scope mounts. The service was great, the parts were superb. I’ve been shooting for 40 years and am still amazed by how well my HW44 shoots with Ben’s additions to it.

26 June 2021
Unprompted review
Rated 5 out of 5 stars

The Airgun Centre have been second to…

The Airgun Centre have been second to none!!

After a lot of back and forth conversations on a fault that happened with my purchase at no fault of theirs or mine. The team were amazing with their customer service, effort to go out of their way to resolve the problem with advice and help as much as they could whilst maintaining a professional and polite manner.

Going out of their way and stretching that extra mile to put the customer first.

Can not recommend using them more. Friendly, approachable and genuine people to do dealings with.

Will be buying from them again 100%.

Purchasing made simple. Delivery easy and communication faultless.

Justin and Co THANK YOU!!

19 June 2021
Unprompted review
Rated 5 out of 5 stars

I’ve been a customer at the Airgun for over 30 years

I’ve been a customer at the Airgun centre for over 30 years the customer service is second to none
Ben and Steve who work there are friendly and very knowledgeable and always make it a pleasure to go there that’s why I only buy my air guns from them
That’s why I always recommend the shop to anyone I speak to about air guns

18 June 2021
Unprompted review
Rated 4 out of 5 stars

😐Missing the Instruction Booklet📓

🔫Ordered a 'Sig: MPX' via their site but a day later, got a 📲phone call saying 'it was not in stock'. I let them hold the money as they said they would order one in and after about a week, they did and had it delivered on the following weekend. However, it didn't come with the Instruction Booklet.

17 June 2021
Unprompted review
Rated 2 out of 5 stars

I purchased a Gamo phox about three…

I purchased a Gamo phox about three months ago which my wife used and I decided to buy a hw110 for myself. Yesterday while my wife was shooting the gamo trigger failed to fire the gun. It did the same for me. I returned the gun and was told by an employee that there is nothing wrong with it. He fired it once. While there I purchased another hw110. When I got it home it was the carbine and not the full size gun also I failed to get any warranty paperwork and on inspection of the gun found there to be an air at all in it. How can you test a pcp with no air. I found the man serving me non helpful and if honest quite rude. I have spent over £2000 in the last three months in this shop.

14 June 2021
Unprompted review
The Airgun Centre logo

Reply from The Airgun Centre


Dear Mr Humm,

Sorry we could not resolve this issue after speaking you both in the shop and by telephone today.
I have however taken onboard some of the comments you have made earlier to see where we can improve the service we provide to all our customers moving forward.
It was a shame we could not come to an agreement this time and the full refund issued today was the best for both this time.
Sorry for any inconvenience caused.

Regards

Steven Harper

Rated 5 out of 5 stars

Above and beyond!

I would especially like to thank The Airgun Centre and in particular Ben, who dealt with a technical issue for me.

I brought my rifle into the store, as I had been experiencing technical issues. I was served by Ben, who quickly and professionally resolved the issues for me in store. All under the company's unique, no quibble, Lifetime Guarantee!

Ben was incredibly polite and courteous, he also took the time to offer me some excellent advice as a relative newcomer to the sport.

Ben is certainly a real asset to the team at The Airgun Centre and I can wholeheartedly recommend this company and its customer service driven approach; which from my personal experience, is above and beyond what I have come to expect from other retailers.

I cannot thank Ben and the extended team at The Airgun Centre enough. 

Not hard to see why there are so many positive reviews on here.

Thank you.

4 June 2021
Unprompted review
Rated 5 out of 5 stars

I bought my first PCP

I bought my first PCP, a Weihrauch HW110T grey laminate, thumbhole stock and my experience had been nothing but good. The pro package, case scope etc, was good value and the communications with Justin and delivery, by The Wolfman, were all first class. The rifle itself is fantastic! Whisper quiet, powerful, accurate and gorgeous to look at. If I want another gun, and airgunning can be a bit addictive as we all know, I won’t hesitate to go back to the airguncentre.

1 June 2021
Unprompted review
Rated 5 out of 5 stars

Great service from the guys especially Ben

Great service from the guys especially Ben bought my Airarms 510 from there about 1.5 Years later my gun was down on power I pop in the Sunday after shooting and Ben was there he said don’t worry we can fix it for you and could not believe he phoned me on Monday about 4 pm and said it was fixed I went shooting today and the gun was better than new working fantastic I’m so happy with this shop best service you could ever want I buy all my guns here they are all ways happy to help even if you don’t buy loads of things They very helpful people and the new look shop looks great !!!!!!!

30 May 2021
Unprompted review
Rated 5 out of 5 stars

10/10

I really can’t thank the guys enough especially Ben

Went above and beyond to help me
Now my lovely royale is back and nearly good as new

New shroud silencer
Cylinder cap
Brand new wolverine r
And more already

There so helpful and honest

Thanks again

24 May 2021
Unprompted review
Rated 5 out of 5 stars

I am over the moon with the service I…

I am over the moon with the service I received from the Airgun Centre. The payment was easy and the delivery was fast and they even called me to ensure the delivery slot suited my timetable.

The S510 Ultimate Sporter R laminate stock was delivered without a scratch, packaged securely, with scope mounted, rifle oiled and in pristine condition. As an ex Marine I’ve handled rifles all my life and I can honestly say that the rifle has been set up to perfection and I have made no alterations to it other than to zero.

I highly recommend the Airgun Centre to any experience shooter or beginner and will most certainly be using them again in the future.

24 May 2021
Unprompted review
Rated 5 out of 5 stars

100% top service.

I bought my Air Arms S410 from the shop several years ago and today it lost all it’s pressure. Took it to the shop and the fault was immediately diagnose and repaired free of charge while I waited. How is that for first class service. Highly recommend.

14 May 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Recently I took back my R10 for repair due to a jammed magazine. No fuss, all fixed there and then. However unfortunately the filler bung was missing on return. I contacted the shop and one was sent out immediately. Excellent service and communication as usual.

11 May 2021
Unprompted review

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