The Outpost Reviews 

1,897
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the exceptionally secure packaging that constantly keeps items well-protected during transit. Consumers also deeply appreciate the helpful communication and the regular updates provided regarding order statuses and tracking details. Shoppers note that the online platform is very easy to navigate, making the entire purchasing process entirely smooth and completely stress-free. Buyers consistently highlight the truly excellent selection of gaming and hobby products available at very competitive and fair prices. People frequently recommend this trusted store as a wonderfully reliable and top-tier destination for all hobbyist needs.

What people talk about most

Delivery service

Customers had great satisfaction with the delivery service, frequently highlighting fast shipping times and... See more

Service

Consumers find service to be positive, highlighting consistently fast delivery, fair prices, and amazing... See more

Order

Reviewers mention positive feedback about order experiences, highlighting quick delivery times and secure... See more

Product

Clients share positive opinions on product, highlighting the excellent quality, great prices, and safe... See more

Price

People report positive experiences with price, highlighting that the costs are very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve made several orders over the past two years and never had a problem. When calling to ask about back order items, the chap on the phone was really friendly and helpful, the expectations were clear... See more

Rated 5 out of 5 stars

Had never heard of The Outpost before (I'm a southerner) but they had exactly what I was after in stock. Made my first order for a Xmas gift for a relative. Next day (or so) I had a personal email fro... See more

Rated 5 out of 5 stars

The Outpost is a great company based in the north. No issues with delivery or customer service, which is polite and engaging. My only nitpick is that you can't see if an item is in stock or not on... See more

Company replied

Rated 5 out of 5 stars

I really like the Outpost, and they are my default online source for all things Games Workshop - Warhammer 40k, Horus Heresy and Legions Imperialis. Great pricing, good stock levels and quick despat... See more

Company replied


Company details

  1. Miniatures Store
  2. also in
  3. Art Supply Store
  4. Game Store
  5. Gaming service Provider
  6. Hobby Store
  7. Model Shop

Written by the company

The #1 Miniatures Shop as rated on Trustpilot! **Independent friendly local gaming store!** **Great discount on products!** **FREE shipping available!** **Tracked UK delivery as standard!** **Same day dispatch on in-stock orders! (placed before cut-off)** **Live stock levels and stock allocated to your orders for peace of mind!** **Excellent customer service by phone, email or in person!** **Honest advice when you have a decision to make!** **Thousands of products stocked from the best manufacturers!** **No quibble refund/return policy**


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,897)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Service and Rapid Delivery

I had an absolutely brilliant experience with the outpost, both with their Reload scheme offering a very reasonable price for my excess Warhammer and then ordering some new stuff to build! Their customer service was incredible when Royal Mail misdelivered my parcel and I fully intend to shop here again. If I'm ever in Sheffield in person, I'll be certain to drop in!

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Great company I had one brush a…

Great company I had one brush a kolinsky it had a slightly bent tip during transit I gave them a photo and they sent me a new one the following day I’ll never get a brush from another company again 5 stars thank you to the outpost team for a great service

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, recently got an order delivered on time and packaged really well. There was weekly updates with it being a preorder which was very helpful and everything was top notch.

Would definitely recommend!

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Care about customers

Spoke with a lady at Outpost contact number (can't remember her name sorry) lovely person, helpful, kind and did everything she could to ensure that my sons order of 40k kill team arrived on time after I messed up delivery option. Top notch service.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

10/10

10/10. Pre-ordered with this store and the contact was second to none. Weekly updates on my order, arrived well packaged the day after dispatch. Will definitely be ordering from them again.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Very good customer experience

Great experience buying this item from The Oupost. Easily able to select what I wanted and pre-order it when it went live. Delivered to my door the day it was released. They helped me to change the details on my order after Google pay messed up the address, and sent me confirmation of this. Best price for the miniatures online too.

10 May 2025
Unprompted review
Rated 1 out of 5 stars

Items have not delivered yet

Items have not delivered yet, despite paying for delivery, ordered on 08/05/25. It arrived out the scope of the time frame after being delivered to the wrong depo. This resulted in the parcel not being delivered on Saturday as expected but arrived late Monday afternoon.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Would always recommend!

Have ordered via TheOutpost many times now, their customer service is fantastic, only issues I have ever had have been with Royal Mail with them losing my orders in my local depot, in those cases the outpost have sorted everything out for me.

Always very happy with dealing and buying from these lovely people! Cannot recommend them highly enough, 100% will continue purchasing from them.

8 April 2025
Unprompted review

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