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The House Reviews 

2,289
•
TrustScore 2.5 out of 5

2.6

Bicycle Store
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Rated 3 out of 5 stars

Appreciate being local and great selection. However, there are problems with online shopping. Coupon codes were applied to two valid purchases but did nothing to the price. Holiday15 and jolly20 both... See more

Rated 3 out of 5 stars

Never received my order from over a month ago. The chat window is nonexistent, the hotline number is busy. I couldn't get a hold of customer support other than a generic automated email. If you find y... See more

Rated 1 out of 5 stars

I signed up at The House to make my first purchase of Solomon X ULTRA hiking boots. The House prominently gave me a code for a 15% discount on my first purchase (DF15NM15). I wasted 15 minutes t... See more

Rated 1 out of 5 stars

TERRIBLE customer service. Multiple service tickets and 1 hour long phones calls on hold trying to get ahold of ANYONE. Missed shipping an item ordered Dec 26th. Still haven't received it or heard bac... See more

Company details

  1. Bicycle Store
  2. Sporting Goods Store

Information provided by various external sources

The House Boardshop. Save 60% on Snowboards Snowboard Boots Bindings Clothing Jackets and Pants. Ships within 24 hours. Free Shipping. 1-800-992-7245

Contact info

2.6

Poor

TrustScore 2.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(2,289)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Someone messed up down the line in…

Someone messed up down the line in Shipping from California the 1st bike got shipped to Chicago they sent me a bike next day delivery waved the original Shipping. 2nd note the new bike had a bad tube and they are sending one on the house thanks for your support.

14 October 2022
Unprompted review
Rated 5 out of 5 stars

Great experience!

Was skeptical because was recently scammed by another website that had great prices and found an item I wanted on sale. Read reviews before ordering and was impressed. Item showed up a few days later exactly as ordered and what I wanted. Will order from again and highly recommended!

24 September 2022
Unprompted review
Rated 5 out of 5 stars

Good deal on Burton hoodies

Only complaint is that shipping bag was not sealed. I don’t know if that is your shipping department’s fault or FedEx. Other wise everything was in good and new condition. The House always has great merchandise and good deals!

13 September 2022
Unprompted review

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