Thane Direct UK  Reviews 

9,952
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers had a great experience with this company. Customers frequently highlight the fast and prompt delivery of their orders, often finding the products effective and as advertised. Many also praise the customer service for being helpful, understanding, and efficient in resolving various issues. However, some customers noted issues with product quality and design, such as items breaking easily, not working as expected, or having design flaws. Conversely, a small portion of people felt that customer service response was poor, experiencing communication difficulties, lost orders, or incorrect delivery notifications.

What people talk about most

Product

Customers had ambiguous experiences with the product, with many expressing satisfaction, praising its... See more

Quality

People report ambiguous experiences with quality, with many expressing significant disappointment. Reviewers... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and prompt delivery,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers expressing significant... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the excellent and brilliant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The elliptical tends to break easily after few months (like most on the market, actually). However, I can say that they have decent customer service and make the replacement process quick and easy. Ev... See more

Rated 4 out of 5 stars

Generally very good. Fast delivery and good product. Some of the finer detail in the instructions were not entirely clear - but not particularly important.

Rated 4 out of 5 stars

Always love your products, only marking it down as packaging was terrible when it arrived .

Rated 4 out of 5 stars

Bought another H2O HD as our last one gave up, this time went for the bundle including the buffer, however I am a bit disappointed with the design as to change from mop head to the buffer entails undo... See more


Company details

  1. Cleaning Products Supplier
  2. Beauty Product Supplier
  3. Countertop Store
  4. Fitness Equipment Store
  5. Online Marketplace

Written by the company

High quality as seen on TV products from Thane Direct UK


Contact info

3.9

Great

TrustScore 4 out of 5

10K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.9

All reviews

(9,952)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Order with confidence

Easy to place an order with confirmation and delivery notification. Item arrived quickly, well packaged, is as described with instruction manual and online videos to ensure its safe usage. I have bought before from Thane and am happy to recommend based on my experiences.

1 August 2025
Rated 5 out of 5 stars

My steamer is fabulous

My steamer is fabulous. Easy to operate and fill. The instructions are clear and it was delivered very quickly.

28 June 2025
Thane Direct UK  logo

Reply from Thane Direct UK

Thank you for your feedback, we are glad to hear this

Rated 1 out of 5 stars

I have tried to order a new water tank…

I have tried to order a new water tank for H2oHD, but been blocked every time by Thane not only is the Item the worst floor mop on the marketplace poltie and shark much easier n use and they do not keep falling over n break te tank very bad design it's not long before you will brake the first one, so it's a usless gadget, and to EXPENSIVE N BIG TO THROW UNDER THE SINK I tried to buy a replacement water tank as the Ho2 HD falls over when stood up n the water tank breaks, every time, trying to buy a replacement from thane is impossible no customer service number to get help, no broadband can't afford it or TV, so every route leads to a dead end THANE KNOW BECAUSE THEY SEND ME NOTICE I'VE GOT IT IN MY BASKET, BUT HAVE NEVER BEEN ABLE TO FINISH SALE, BECAUSE EVERYWHERE ELSE ITS TWICE THE PRICE SO THANE WANT YOU TO BUY FROM OTHER SELLERS TO PAY £40 FOR A £19 ITEM ITS THE WORST STEAM MOP EVER as for the H 3 floor mop the trigger to spray floor usless if the trigger doesn't work, that lasted 3 weeks before the the trigger went, I've spent around £350 on the floor cleaning equipment steam mop pads and trigger mop both sitting UNUSABLE I won't ever buy from them again ever I'm saving to buy something else, it will be easier for me to buy shark or something like that because THANE PRODUCTS ARE A WASTE OF TIME AND MONEY

31 July 2025
Unprompted review
Rated 5 out of 5 stars

My H20 was delivered quickly and well…

My H20 was delivered quickly and well packaged. The buying process was straightforward and simple to do.
My only problem is trying to register on the suggested page.
Other than that everything is okay, this is my second H20 and I'm very happy with this one H20 HD.

23 July 2025
Rated 1 out of 5 stars
Thane Direct UK  logo

Reply from Thane Direct UK

Thank you for your feedback, we have looked into this and can see that you received your parcel on the 28th July. I have popped an email over to you also to check if you need any further help

Rated 5 out of 5 stars

They were all good in every way

From the day I ordered my H20 steamer I was kepted informed on its arrival the gentleman that delivered it bought into my kitchen as it was too heavy for me

16 July 2025
Thane Direct UK  logo

Reply from Thane Direct UK

Thank you for taking the time to send us feedback, it really means a lot!

Rated 1 out of 5 stars

I ordered a hd30 steam mop

I ordered a hd30 steam mop, but still haven't received my order.

25 June 2025
Thane Direct UK  logo

Reply from Thane Direct UK

Thank you for your feedback. I have had a look and can see your order was delivered 2 days after the order was placed. I have sent you an email so that we can look into this further.

Rated 5 out of 5 stars

Carpet refresh

Only used this so far to refresh lounge carpet. It does lift surface dirt off and carpet looks much brighter. However the handle could be a little more sturdy but so far so good.

16 July 2025

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