Good service but it gets very confusing when you get into central London which boat to get we were in Greenwich the notice said east but the boat that came was going west. Also the windows were very d... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
A frequent user of Thames Uber Clippers, today was not my best experience. Staff on the return from Greenwich, 17.20. 26.08.25 were rude and bullying. Herding ticket payers along, passengers unsteady... See more
Company replied
Regularly use the Uber boats to travel from Imperial wharf to meetings in the City. Great way to commute without the stress of the underground particularly when carrying heavy presentation kit. PLEASE... See more
Company replied
The tannoy system was set so high at the open part on back of the boat I took at 1130 last Wednesday going east from London Bridge that we literally has to cover our ears -ambulance siren levels. As t... See more
Company replied
Company details
Written by the company
Uber Boat by Thames Clippers is the fastest and most frequent fleet on the river. With departures every 20 minutes from London Eye right through to The O2, comfortable seating in indoor cabins plus outdoor back decks , you can see London's best attractions in style. Our Daily River Roamer ticket has been designed to make your day out in London easy and affordable with unlimited travel to and from West, Central and East Zone piers from 9am. Under 5s travel free. Or save over 10% online.
Contact info
Trinity Buoy Wharf, E14 0JY, London, United Kingdom
- 020 7001 2200
- web@thamesclippers.com
- www.thamesclippers.com
2.9
Average
512 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great Customer Experience team
The team were fantastic rectifying a booking and charge error. Acknowledged the request straight away, kept me informed and quickly acted resolving within 24hrs. Thanks to the customer communications team.
27 January 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for your kind words! We're delighted to hear that our Customer Experience team was able to assist you efficiently and resolve the issue quickly. Providing prompt and clear communication is very important to us, and it’s great to know we met your expectations. We’ll be sure to pass on your feedback to the team. We hope to welcome you aboard again soon!
Kind Regards,
Uber Boats by Thames Clippers
Lovely staff!
Me & my friend went on the Uber Boat yesterday evening, an amazing experience & the staff are so lovely, especially Ben, Sam & Chris!
21 January 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello!
Thank you for your wonderful feedback!
We're thrilled you and your friend had an amazing experience aboard the Uber Boat. A big shoutout to Ben, Sam, and Chris for making your trip extra special—we’ll be sure to pass on your kind words. We look forward to welcoming you back on board soon!
Kind regards,
The Uber Boat by Thames Clippers
Left early from North Greenwich pier…
Left early from North Greenwich pier even though we were standing on the pier waiting. The sign said it was 2 minutes away. The driver saw us and still left early. Sunday, Jan. 19 around 7pm. This happens a lot on this service. Worst service ever!
19 January 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for your feedback, and we're sorry to hear about your experience at North Greenwich Pier.
To help us investigate this further, could you please provide more details about the specific sailing you were trying to board? You can reach us via our contact page at https://www.thamesclippers.com/info/contact-us/feedback-complaints.
Your input is invaluable in helping us improve our service, and we appreciate you bringing this to our attention.
Kind regards,
The Uber Boat by Thames Clippers Team
Even when there is an issue the way it…
Even when there is an issue the way it was sorted was excellent and staff are really helpful
If only other customer service departments were like this
16 January 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello!
Thank you for your kind words! We're delighted to hear that our team was able to resolve your issue effectively and that you found our staff helpful. Providing excellent customer service is our top priority, and feedback like yours motivates us to continue delivering the best experience possible. We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
The Uber Boat by Thames Clippers
Boats great, app terrible
The boats themselves are great but the app is terrible - the “live” departure times have no relation to reality, and boats are often cancelled with no notice (either on the app or on their X account). As the boats often don’t stick to the scheduled timetable thus makes it very hit and miss knowing how long you’re going to have to wait (particularly unfun when it’s cold and wet in the winter and the waiting rooms at most stops don’t have heating).
13 January 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for contacting us here at Uber Boat by Thames Clippers, we are sorry to hear you say your recent experience with us recently appeared to not meet your expectations.
Our services strive to ensure our punctuality meets the scheduled timetables, however there are times when delays/ cancellations occur that are outside of our control.
If you have not already done so, please reach out to us using our feedback form and a member of our team will be happy to investigate this for you.
Regarding our app, we value your feedback. Our teams are working on a newer version which will allow a more up to date live information. This is within the final stages ensuring this is working as effectively as we would expect before its release for wider public use.
Thank you for taking the time with your comments.
Kind regards
Uber Boat by Thames Clippers Team
We had a fantastic day in London via…
We had a fantastic day in London via Uber Boat Thames Clippers. Firstly parking was easy once we’d found where to go, we did have a problem buying our ticket as we couldn’t go any further than Woolwich but once we was on the boat and discussed the problem we bought two more tickets and have had to write to customer services with a copy of the original tickets for a refund. Hopefully we will receive it soon. After finding our seat we thoroughly enjoyed the sights of London and got off at Battersea, spending an hour wandering around then returning to the boarding station to return. It was such a good day and the staff were all so helpful and friendly. Thank you for a brilliant service we will definitely use it again and again and again.
10 January 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for your amazing review and comments.
We are thrilled to hear your visit into London went smoothly and our team were able to support you with the correct tickets.
Our customer service team will be in touch shortly.
Thank you for your time in providing your review, all feedback is important to us.
We hope you see you again soon!!
Happy sailings
Uber Boat by Thames Clippers
The support team were very understaning and helpful
The support team were very understanding and helpful, although it was totally my responsibility to check the working date and time , they still managed to solve my issue with very welcoming hearts.
4 January 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for your kind words! We’re delighted to hear that our support team could assist you and make your experience a positive one. We’re always here to help, and your appreciation means a lot to us.
Kind Regards,
Uber Boats by Thames Clippers
Excellent water transportation in London. And exceptional support service.
We’ve used Uber Boat to travel from Tower of London to Westminster. A fast transportation and very comfortable. But the best was its support service. I bought the ticket online in advance, and I made an error booking for the wrong day. They changed the ticket only too and very fast.
3 January 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for your wonderful feedback! We're thrilled you enjoyed the comfort and speed of our service from Tower of London to Westminster. It’s great to hear our support team was able to quickly assist you with your ticket change. We look forward to welcoming you on board again soon!
Kind Regards,
Uber Boats by Thames Clippers
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for your feedback. We’re sorry to hear about your experience with the cleanliness of the toilets. This is not the standard we aim to provide, and we will address this with our team to ensure improvements are made.
Kind Regards,
Uber Boats by Thames Clippers
Received an answer to my specific…
Received an answer to my specific questions. I found the website difficult to understand.
3 January 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for your feedback! We’re glad we could answer your specific questions. Your comments about the website are appreciated, and we’ll take them into consideration as we work on improving usability.
Kind Regards,
Uber Boats by Thames Clippers
Absolutely fuming at the experience
Absolutely fuming at the experience.
My mum, my dad and myself got to embankment pier yesterday from 12:02pm and we were told 20-40 minutes to get on the boat. However after waiting over an hour and finally got on at 13.05 as there was delays. The final boat we got on were delayed for 21 minutes.
Woke up this morning and all three contactless cards have been charged £34.60. Absolute rip off. You can tell this is a way to rip tourists off. Avoid using and purchase a ticket if possible as I have just seen many other people had the same experience!
2 January 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for contacting us here at Uber Boat by Thames Clippers, we are sorry to hear you say your experience with us recently was not as expected due to delays.
Delays occur for many reasons, most of which are outside of our control.
The incorrect charges when using the contactless transaction with tap in and out is not owned and managed by us. These machines are monitored by Transport for London (TfL).
To resolve this issue and request a partial refund for contactless transactions, we recommend reaching out to TfL directly. You can do so through the following link: TfL Refunds and Replacements or by calling their support line at 0343 222 1234. Additionally, you can review your fare charges and manage your contactless transactions by registering your card on TfL's Contactless Portal.
We appreciate your understanding and look forward to welcoming you on board again soon.
Kind regards
Uber Boat by Thames Clippers Team
Patricia was amazing
Patricia was amazing, and on New Years Day too!
Polite, efficient and questions answered really quickly providing individual tickets for our party of 10 and hop on hop off booking.
1 January 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for contacting us here at Uber Boat by Thames Clippers, we are pleased to hear Patricia was able to support you quickly with your enquiry and provided amazing customer support showing our core values.
We hope your journey with us went well and you had an amazing trip!
Your feedback has been passed to the department to share the recognition.
Kind regards
Uber Boat by Thames Clippers Team
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for contacting us here at Uber Boat by Thames Clippers.
We are pleased to hear our staff was able to support you with your query quickly.
Kind regards
Uber Boat by Thames Clippers Team
Battersea to Blackfriars
Battersea to Blackfriars, person at Battersea pier told us what boat to take but boat did not stop at Blackfriars, website of both Uber, Tfl said boat stops at Blackfriars, it is one of the busiest stops on a Monday, but no stopping, how ridiculous
30 December 2024
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for contacting us here at Uber Boat by Thames Clippers, we are sorry to hear you say your recent experience with us appeared to not go as expected.
If not already done so please reach out to us on our webpage and we will be happy to look into this further for you. Please rest assured clear communication to our customers is important to us. We are sorry to hear there appeared to be some confusion on which pier our services stop at on a weekday.
Kind regards
Uber Boat by Thames Clippers Team
Brilliant customer service and empathy…
Brilliant customer service and empathy - many thanks to Catia!
28 December 2024
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for your amazing review.
We are pleased to hear you say Catia provided brilliant customer service and showed empathy with your query.
Kind regards
Uber Boat by Thames Clippers Team
Delighted for the Helpful Assistance
Many thanks for helping me with some ticket changes for the Illuminated River Tour, which is super. We are going for a second time since last year, bringing others.
27 December 2024
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for your amazing review.
We are pleased to hear you say a member of our team was able to support in changing your Illuminated river tour date for you to enjoy.
Kind regards
Uber Boat by Thames Clippers
Great customer service/talking to real persons
Chatted online to a very helpful and polite real person (Patricia). All questions answered promptly and further suggestions were made. Three of us travelled from Embankment to Greenwich. The clipper arrived on time and the trip was very pleasant and smooth.
27 December 2024
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for your amazing review.
We are pleased to hear you say Patricia was able to answer your questions promptly and provided further advise when using our service.
We do hope your journey was just as amazing :)
Kind regards
Uber Boat by Thames Clippers
Excellent customer service
Excellent customer service. Patricia was really helpful is resolving a minor issue with our ticket at the Thames Clipper service desk.
24 December 2024
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for your amazing comments.
We are pleased to hear you say Patricia was really helpful and resolved your issue.
Kind regards
Uber Boat by Thames Clippers Team
I used Uber boat few times - delay last visit
I used Uber boat few times and it’s been excellent service. On my most recent pre-booking there had been a delay, when my family were touring London. As we could not use the service, the team were excellent and refunded me accordingly. Experienced good customer service
14 December 2024
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for your feedback.
We are pleased to hear a member of our team was able to resolve your issue and promptly.
Kind regards
Uber Boat by Thames Clippers Team
It’s Xmas and just a bit disappointed…
It’s Xmas and just a bit disappointed in the service and prices for uber boat!
Wanted to book the park and glide but didn’t realise it had to be booked the day before… I didn’t see that on the website but it’s half the price to do it that way
23 December 2024
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for contacting us here at Uber Boat by Thames Clippers, we are sorry to hear you say you were disappointed in the booking procedure for the park and glide.
We have raised this internally with our team to ensure all information is clear on our website when booking.
We appreciate your understanding in this matter.
If you require any further assistance then please reach out to us.
Kind regards
Uber Boat by Thames Clippers Team
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