Good service but it gets very confusing when you get into central London which boat to get we were in Greenwich the notice said east but the boat that came was going west. Also the windows were very d... See more
Company replied
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Review summary
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Reviews shaping this summary
A frequent user of Thames Uber Clippers, today was not my best experience. Staff on the return from Greenwich, 17.20. 26.08.25 were rude and bullying. Herding ticket payers along, passengers unsteady... See more
Company replied
Regularly use the Uber boats to travel from Imperial wharf to meetings in the City. Great way to commute without the stress of the underground particularly when carrying heavy presentation kit. PLEASE... See more
Company replied
The tannoy system was set so high at the open part on back of the boat I took at 1130 last Wednesday going east from London Bridge that we literally has to cover our ears -ambulance siren levels. As t... See more
Company replied
Company details
Written by the company
Uber Boat by Thames Clippers is the fastest and most frequent fleet on the river. With departures every 20 minutes from London Eye right through to The O2, comfortable seating in indoor cabins plus outdoor back decks , you can see London's best attractions in style. Our Daily River Roamer ticket has been designed to make your day out in London easy and affordable with unlimited travel to and from West, Central and East Zone piers from 9am. Under 5s travel free. Or save over 10% online.
Contact info
Trinity Buoy Wharf, E14 0JY, London, United Kingdom
- 020 7001 2200
- web@thamesclippers.com
- www.thamesclippers.com
2.9
Average
512 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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Excellent.
Patricia was extremely helpful and solved my query within seconds
Many thanks!
27 October 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for your amazing review!
We are pleased to hear Patrica was extremely helpful and was able to solve your query quickly.
Our aim is to resolve customer queries as quickly as possible and it is great to hear she was able to follow our standards.
Kind regards
Uber Boat by Thames Clippers Team
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for your amazing review!
We are thrilled to hear Patricia was able to provide you with great customer service.
Your comments have been passed to her.
Kind regards
Uber Boat by Thames Clippers Team
The tannoy system was set so high at…
The tannoy system was set so high at the open part on back of the boat I took at 1130 last Wednesday going east from London Bridge that we literally has to cover our ears -ambulance siren levels. As this is the only part of the boat that doesn't smell of fuel and polished plastic - like the old hovercrafts - should be carefully looked after. Unfortunately the crew say they have no access to volume level - it's the responsibility of the engineers. So that's all right then.....
22 October 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for reaching out to us here at Uber Boat by Thames Clippers, we are sorry to hear you say the tannoy system appeared to be too high.
So we can look into this further would you kindly reach out to us via our contact us page with specific journey details.
Once we have this information we will raise this with our team to for internal investigation.
Kind regards
Uber Boat by Thames Clippers Team
Great service. Need more return boats
Regularly use the Uber boats to travel from Imperial wharf to meetings in the City. Great way to commute without the stress of the underground particularly when carrying heavy presentation kit. PLEASE can we have more direct boats on the return journey. Currently only one an hour. Would consider a travel pass if the service was more frequent and no need to change at Battersea Power station. I currently tube the return journey.
16 October 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for your feedback! We’re delighted to hear you enjoy using Uber Boats for your commute. We appreciate your suggestions regarding more frequent direct return services and will pass them on to the relevant team for consideration.
Kind regards,
Uber Boat by Thames Clippers
Normally all the staff are polite
Normally all the staff are polite, professional, and very helpful. Today on my trip from Westminster to Greenwich 1015am there were 2-3 times the number of staff and we were treated like cattle by 80% of the staff “stand there!” “Move here !” all abrupt and rude. I feel sorry for the staff I normally encounter on this trip who do an amazing job. Why were there so many staff and why were there so rude?
10 October 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for contacting us here at Uber Boat by Thames Clippers, we are sorry to hear you say your recent experience with our service did not go as expected.
If you would like further support for our team to look into this then please reach out to us via our contact us page on our website and we will be happy to support you.
Kind regards
Uber Boat by Thames Clippers Team
I booked the wrong date for my travel…
I booked the wrong date for my travel and Dan helped me and without any problem he changed the date to the one I wanted. Thank you Dan. x
10 October 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello!
Thank you for your lovely review. We’re so pleased to hear that Dan was helpful and chnaged the date for you to the one you wanted.
We’ll be sure to share your kind words with him.
Kind regards,
The Uber Boat by Thames Clippers Team
Patricia was super helpful
Patricia was super helpful, she did an amazing job! I am highly satisfied with the service🌟
9 October 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello!
Thank you for your lovely review. We’re so pleased to hear that Patricia was helpful and that you were highly satisfied with the service. We’ll be sure to share your kind words with her.
Kind regards,
The Uber Boat by Thames Clippers Team
Super fast and helpful service
Super fast and helpful service. Dan was lovely and amazing!
9 October 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello!
Thank you for your kind review. We’re delighted to hear you were pleased with the service and that Dan made such a positive impression. We’ll be sure to pass your feedback on to him.
Kind regards,
The Uber Boat by Thames Clippers Team
Great customer service
Great customer service. Patricia resolved the issue quickly and efficiently
8 October 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for your kind review. We’re delighted to hear that Patricia was able to assist you quickly and efficiently. We’ll be sure to pass on your kind words to her.
Kind regards,
The Uber Boat by Thames Clippers Team
Special thanks for Parminder she is…
Special thanks for Parminder she is always helpful!
3 October 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello
Thank you for your amazing review!
We are pleased to hear Parminder supported you when using our service recently.
Your comments have been passed to the customer service team.
Kind regards
Uber Boat by Thames Clippers Team
We booked a party of 4 to use the…
We booked a party of 4 to use the London Clipper after an event at the O2 finished early at 9:30. We waited a long time and people at the front of a queue were able to get on a boat. After a further 20 minute delay, another boat turned up and told us to find another means of transportation. I've asked for a refund twice now, with no response. Shocking process and system. Would definitely not recommend using them, unless you like throwing your money away
24 September 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for contacting us here at Uber Boat by Thames Clippers.
We are sorry for the delay in our response to your original email. Our teams have been working hard since the summber holiday influx of customer enquiries which regrettably has taken us longer than aniticpated.
Our team will reach out to you as soon as possible.
Kind regards
Uber Boat by Thames Clippers Team
Nirali was very helpful and quick…
Nirali was very helpful and quick responding
30 September 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello!
Thank you for the 5* review!
We are glad that Nirali was extremely helpful and we hope that you continue to enjoy our services!
Kind regards,
The Uber Boat by Thames Clippers Team
Alysha should get staff of the month
What should be a 1 star review due to a long wait, cancelled boats and poor communication , has turned into a 5 star review because of staff member Alysha who manages the queues and boarding by Tower Bridge. Under very difficult circumstances and lots of disgruntled customers she kept her cool and her smile. I hope Alysha day got better. My friend and I made it to Westminster armed with a wealth of information, thanks to Alysha
27 September 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for reaching out to us here at Uber Boat by Thames Clippers, we are thrilled to hear Alysha kept professional and handled the situation as expected.
We are sorry to hear of the long wait times you faced when travelling with us recently.
Your comments have been passed internally for the team to review and improve how communication is shared in a timely manner.
Kind regards
Uber Boat by Thames Clippers Team
From Greenwich to Westminster took…
From Greenwich to Westminster took about 15 minutes and charged £10.30 each. Scam.
25 September 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and have passed your comments on internally for review.
We greatly appreciate your input, as it helps us to continually assess and improve our service.
Kind regards
Uber Boat by Thames Clippers Team
Solved my problem quickly
20 September 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for your feedback! We’re glad we could resolve your problem quickly.
Kind Regards,
Uber Boat by Thames Clippers
We took a day trip to London and paid…
We took a day trip to London and paid around £70 for a group of four on the Uber Boat, only to unknowingly travel beyond Westminster and be told at Greenwich that we had to pay an extra £17 to return—making it feel like a misleading and overpriced experience that tourists should be warned about.
6 August 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for contacting us here at Uber Boat by Thames Clippers, we are sorry to hear you say your recent journey with us did not go as expected.
If you require further assistance then please reach out to us via our contact us form and a member of our team will be happy to assist.
Kind regards
Uber Boat by Thames Clippers Team
Did t expect much from a chat bot but…
Did t expect much from a chat bot but my problem was resolved successfully within seconds
Thanks so much
15 September 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for your amazing review!
We are pleased to hear you say your issue was resolved quickly.
Your comments have been passed to management for review.
Kind regards
Uber Boat by Thames Clippers team
Thanks
Tube strikes made the service ultra busy and I queued forever… but the staff were great. Loved the attitude at Embankment when I changed during a crazy long journey. They were friendly, happy and efficient. Making the best out of a bad situation.
11 September 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for your amazing review!
We are pleased to hear your journey with us was still enjoyable despite the long wait times.
Kind regards
Uber Boat by Thames Clippers Team
Rude Member of Staff
After boarding the Uber boat from London Bridge to Battersea we were treated extremely rudely by a very aggressive ‘Alisha’ I think her name was it ruined our experience. Her customer service was atrocious and after challenging her why she felt the need to be so rude she reared up at us in a very aggressive manner. Her customer service skills need to be reconsidered especially considering it’s a people’s persons job.
7 September 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for bringing this to our attention. We’re very concerned to hear about your experience and take feedback like this seriously. Please contact us through the form on our website so our team can look into this further and assist you directly.
Kind Regards,
Uber Boat by Thames Clippers
Rude Staff! A frequent user of Thames Uber…
A frequent user of Thames Uber Clippers, today was not my best experience. Staff on the return from Greenwich, 17.20. 26.08.25 were rude and bullying. Herding ticket payers along, passengers unsteady on their feet shouted at to hurry. Really embarrassing, can't imagine what foreign visitors must have thought. Ironic that signs everywhere inform that 'NO rudness or inappropriate behaviour towards staff is tollerated'. What about the other way around?
26 August 2025
Unprompted review
Reply from Uber Boat by Thames Clippers
Hello,
Thank you for sharing your feedback. We’re very sorry to hear you say about your experience with our staff on your recent journey. This is not the standard of service we aim to provide. We kindly ask you to contact us through the feedback form on our website with further details so we can look into this properly.
Kind regards,
Uber Boat by Thames Clippers
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