A product has been on back order for over 6 months. All of a sudden my credit card is charged with no communication from TGW. I looked in my order history and it was blank. I emailed customer service... See more
Company replied
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Review summary
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Based on these reviews
Just try to get information on my order K8120472. Don’t understand why my order didn’t have a tracking number as soon as order shipped. Still waiting.
Company replied
I ordered sim 2 rescue right 4. TGW had a sale for 99 dollars. Put the club on back order one month after almost two months never received the club got hold of customer service cancelled the order on... See more
Company replied
There should be a ZERO star category. TGW has the worst customer service and operations execution of any golf company I have dealt with. Orders come in incorrectly (they shipped me a LH Wedge instead... See more
Company replied
Company details
Information provided by various external sources
TGW.com - The Golf Warehouse - golf clubs, drivers, irons, golf balls,golf bags, golf shoes, golf apparel, and golf equipment - Largest Selection of Golf Items Online
Contact info
United States
- www.tgw.com
1.8
Poor
470 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible Shipping
Ordered a golf bag 4 days ago and has been sitting in the same location for 3 days now....I will be hard pressed to order from this company again....
11 April 2026
Unprompted review
Reply from TGW
I completely understand your frustration. It’s unacceptable for a package to sit without an update for this long, and I apologize for the delay.
I’ve looked into your tracking and confirmed that it hasn't moved since leaving the Indianapolis facility on April 7th. We have already filed a formal claim with FedEx to investigate the delay on our end, but I don't want you to have to wait for their investigation to wrap up.
To get you out on the course as soon as possible, we will issue a replacement with expedited shipping immediately. We value your business and want to make sure you're taken care of. I’ll follow up with a direct email with the details.
Return fail
I bought a club and returned it 2 months ago. I was told I would receive store credit. I waited 2 weeks…..nothing. I chatted with customer service a week ago, they said the club had been confirmed as returned but “noone had done any action to process the return”. They said they would go ahead and do that then and I would receive a gift card. Over a week later, nothing. I chatted with customer service today and they said an egift card would be sent within 2 hours. 6 hours later , nothing. I am super pissed and I have had it up to here. I have been very patient and given many chances cor this to be resolved and it has not been. This is truly shitty customer service.
10 April 2026
Unprompted review
Reply from TGW
Hello Graham,
We sincerely apologize for the delay and the frustration this has caused. This is certainly not the level of service we strive to provide. We have attempted to email your information on two occasions, so I am sorry to hear that it still was not received.
We have just sent a private email directly to you containing your gift card code and PIN to ensure you have immediate access to your credit.
Additionally, a member of our team will be calling you shortly to personally confirm you’ve received this information and to ensure everything is resolved to your satisfaction.
Thank you for your patience while we get this right.
Backorder madness and lack of CS
Backorder dates are estimates since they have literally changed 5 TIMES since the order date of 1/26/26. Since then, you have changed it to 2/19 then 3/5 then 3/16 then 3/20 and now 4/3. Here we are on 4/4 and not even a new update. Lack of empathy, customer service and even basic updates; will cancel and refuse to order from this company again.
3 April 2026
Unprompted review
Reply from TGW
We are really sorry to hear about your experience. We understand how frustrating it is when expected timelines shift repeatedly, and we apologize for the lack of proactive updates regarding your order. This is not the standard of service or transparency we strive to provide.
We want to provide you with a definitive answer and make this right. Please reach out to us at support@tgw.com with your order details so we can personally investigate the status of your items and prioritize a full resolution for you today.
Bought clubs - never delivered - customer service completely useless
Follow-up to TGW reply on 4/1/26:
I was asked to reach out to TGW Customer Support via email (Note: Trust Pilot does not let us put email addresses in reviews). I took the time to pull together an email with the relevant information in hopes that they could help. I sent the email via GMAIL and a few minutes later I hear back.......FROM GOOGLE!!!!!The email address TGW gave does not work. Below is the Google error message:
Address not found
Your message wasn't delivered because the address couldn't be found, or is unable to receive mail.
===============
DO NOT SHOP TGW.com.
I ordered 2 gold clubs from TGW.com 2 weeks ago. They shipped them FEDEX Ground Economy. I live in the Boston area, an area with an abundance of FEDEX activity, thus even with Ground Economy the package should have been received by now. Normally I would blame FEDEX and I do.....HOWEVER when finally got hold of a human at FEDEX, they advised that TGW.com's shipping department need to get involved to help get the package back on track. I called TGW and was pretty much told to hold my breath and hope.....The TGW customer service person was totally bleeping useless. I will give it a few more days then go the route of filing a claim with my credit card company.
FEDEX definitely sucks but TGW is a crappy organization as well. Never shopping here again.
29 March 2026
Unprompted review
Reply from TGW
We are sincerely sorry for the delay with your club order and for the unhelpful response you received when calling our customer service team. It is unacceptable that we did not intervene with FedEx to help get your package back on track when they specifically requested our involvement.
Please reach out to our team at support@tgw.com so we can investigate this shipment.
Regards,
Customer Service
I am supposed to be available from 8am…
I am supposed to be available from 8am to 4pm for fed ex pickup of item which you sent to me in error....8 hour time span.......
30 March 2026
Unprompted review
Reply from TGW
We are really sorry to hear about your experience regarding the inconvenience of this pickup window. We understand that an eight-hour wait is a significant disruption to your day, especially for an item sent in error. This is not the level of service we aim to provide.
We’d like to look into your order to see what happened and review any available options to make this process easier for you. Please reach out to us at reviews@tgw.pure.cloud with your order number and include "Attn: The Customer Review Team" in the subject line. Once we have those details, we will investigate the shipping error and work toward a better resolution.
The Customer Review Team
Ordered a golf bag - received the wrong item - tough luck
I ordered a golf bag. TGW sent the wrong item. I notified them immediately and they replied they had the bag in stock. I sent the wrong item back immediately the next morning. TGW did not hold the correct item (purchased) for me and when they finally inventoried the returned item, the one I wanted was no longer in stock and never would be. They said they would give a gift certificate for my troubles, but they never did. I have been bouncing emails to Customer Service for 2 weeks now and I keep getting the same automated response that "a gift certificate for my troubles will be arriving today". But everyday it never arrives. I've decided to never do business with the company anymore - buyer beware, TGW does not stand behind its actions.
10 March 2026
Unprompted review
Reply from TGW
We are really sorry to hear about your experience regarding the incorrect golf bag and the issues with your replacement and gift certificate. We understand your frustration with the repeated delays and the automated responses you’ve received. This is not the level of service we aim to provide.
We’d like to look into your account to see what happened and review options to make this right. Please reach out to us at reviews@tgw.pure.cloud with your order number, and include "Attn: The Customer Review Team" in the subject line. Once we have those details, we will investigate the status of your credit and work toward a resolution for you.
The Customer Review Team
Just try to get information on my order…
Just try to get information on my order K8120472. Don’t understand why my order didn’t have a tracking number as soon as order shipped. Still waiting.
25 March 2026
Unprompted review
Reply from TGW
We are really sorry to hear about your experience regarding the tracking of order K8120472. We understand how frustrating it is to wait for an update, and we want to ensure you have full visibility of your package's progress.
We’d like to look into this and provide you with the most current information available. Please reach out to us at reviews@tgw.pure.cloud with your order number and include "Attn: The Customer Review Team" in the subject line. Once we receive your email, we will investigate the status of your shipment and work to get you an answer quickly.
The Customer Review Team
Ordered a putter. Got a fairway wood.
The first club I ordered ($400) was poorly packaged, and surprisingly didn’t break but it didn’t so I’m not complaining about that. My second club which was supposed to be a $400 putter ended up being a small fairway wood of some sort which I didn’t fully open as obviously I had to return it. I was sent a label, I printed the label for FedEx to pick up at my house which they didn’t and I reached back out and was told now I had to drop the club off at a FedEx shipping office. What’s the point of online ordering if I have to drive all around the city to return a club that I didn’t order? I don’t have time for all of this and I still don’t have the putter I ordered over a week ago. Next time I’ll just simply drive to the local golf stores and take it off the shelf which I should’ve done originally.
19 March 2026
Unprompted review
Reply from TGW
We are really sorry to hear about your experience regarding the incorrect club and the frustration caused by the return process. We understand how disappointing it is to receive a different item than what you ordered, and we recognize that having to travel to a drop-off location defeats the convenience of shopping online. This is certainly not the seamless experience we aim to provide for our customers, especially when you are still waiting on your original purchase.
We’d like to look into the details of your order and the pickup issues you encountered to see what happened and review any available options to make this right. Please reach out to us at reviews@tgw.pure.cloud with your order number, and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can investigate the status of your putter and work toward a better resolution for you.
The Customer Review Team
No title
I returned some shoes that were too small last week. Fedex told me they were delivered, but I never heard a word from TGW telling me they were received or delivered. I value communication, and I don't get much of that from TGW.
25 March 2026
Unprompted review
Reply from TGW
We are really sorry to hear about your experience regarding the lack of communication following your return. We understand how important it is to have peace of mind when sending items back, especially when tracking shows they have already arrived. We aim to keep our customers informed throughout the process, and we regret that we haven’t met those expectations in this instance.
We’d like to look into the status of your return to see what happened and review any available options to ensure your refund or exchange is being processed correctly. Please reach out to us at reviews@tgw.pure.cloud with your order number and the FedEx tracking information, and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can investigate the receipt of your shoes and provide you with an update.
The Customer Review Team
TGW Mistake ended up costing me, the customer
I ordered 3 fairway woods from TGW. I received 2 of the 3 as one was backordered.
I received the 3rd club, but it was a Ladies Rescue Wood and not the club I ordered.
I contacted TGW and let them know I received the wrong club. TGW would not send me the club I paid for until I could prove I sent the other club back
I have no problem returning the club, but I am out the original club I ordered.
I would not be making a huge deal of this but I was going to use the club for a tournament this weekend.
I understand there are dishonest customers out there, but I have already been charged for the club I ordered.
24 March 2026
Unprompted review
Reply from TGW
We are really sorry to hear about your experience regarding the incorrect club and the frustration this has caused ahead of your tournament. We understand how disappointing it is to receive a different item than what was ordered, especially when you are on a tight schedule for a specific event. This isn’t the seamless solution we aim to provide, and we appreciate your patience as we work to resolve this inventory error.
We’d like to look into the details of your order and the status of your return to see what happened and review any available options to expedite a solution for you. Please reach out to us at reviews@tgw.pure.cloud with your order number, and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can investigate the shipment and work toward making this right for you.
The Customer Review Team
No understanding of customer's entitlement or needs....
Simple order.... two wedges. I saw online the box had arrived at my house. However, instead of the two wedges, the box was filled with some kind of shelving. I can understand and forgive mistakes, and even the lack of an apology. However, TGW took this to a level I have never seen. They refused to ship my wedges until they received word from Fed Ex that the shelves had been picked up for return. In other words, they were holding my wedges hostage. As improper (and, I suspect, illegal) this was, the situation was more complicated as I was scheduled to go out of town for golf and I wanted/needed my new wedges to accompany me. They were unyielding. Add to this the failure to arrange for the early morning Fed Ex pickup they promised, the failure to call me as promised, and this was an unmitigated disaster. I still am waiting for a return call from their head of operations. They ended up needing to ship the clubs to where I was traveling. I will never do business with TGW again
7 March 2026
Unprompted review
Reply from TGW
We are really sorry to hear about your experience. This is certainly not the level of service we strive to provide, and we understand your frustration regarding the incorrect item and the rigid process that delayed your wedges. We experienced fulfillment challenges during a warehouse transition at that time, but that does not excuse the missed follow-ups or the stress caused to your travel plans.
We want to make this right and review the details of your interaction to ensure this is addressed properly. Please reach out to us at reviews@tgw.pure.cloud with your order number and "Attn: The Customer Review Team" in the subject line. We would like the opportunity to look into the status of your request and provide a more suitable resolution.
Customer Review Team
Great customer service!
Great customer service!! TGW has always been great at providing customer services. Even refunded me the difference after a set of irons went on sale after I bought them!
20 March 2026
Unprompted review
Reply from TGW
We are happy to hear that you had a great experience. It is wonderful to know that our team could assist with a price adjustment for your new irons. We always strive to provide that level of expert, supportive service for our golfers.
Customer Review Team
GREAT Customer Service!
e-mail to Customer Service was received & acted upon quickly. When the initial attempt to solev the problem did not work, Alyssa worked hard to make it all work out well. GREAT Customer Service!
17 March 2026
Unprompted review
Reply from TGW
We are happy to hear that you had a great experience. We are proud of Alyssa for her hard work and dedication to ensuring your issue was fully resolved. It is wonderful to know our team’s commitment to providing a solution made a positive impact on your experience.
Customer Review Team
A product has been on back order for…
A product has been on back order for over 6 months. All of a sudden my credit card is charged with no communication from TGW. I looked in my order history and it was blank. I emailed customer service who apologized and said my product was sent and gave me tracking information. I checked daily and USPS said it was awaiting the item. One day I received my package and looked and the tracking information I was given was not accurate. So my package could have been lost and I never would have known.
3 March 2026
Unprompted review
Reply from TGW
We are really sorry to hear about your experience. Six months is a long time to wait, and the lack of communication regarding your charge and the inaccurate tracking info is not the standard we strive for. We experienced fulfillment challenges during a warehouse transition that affected our order history and tracking systems, but we want to make sure your account is now fully updated.
We’d like to review your order details to ensure everything is finally resolved. Please email us at reviews@tgw.pure.cloud with your order number and "Attn: The Customer Review Team." We want to look into why your order history appeared blank and confirm your records are correct.
Customer Review Team
I still don’t have an answer to my…
I still don’t have an answer to my questions. I have been several days trying to get an answer. Sent 2 emails today trying to get someone to respond
12 March 2026
Unprompted review
Reply from TGW
We are really sorry to hear about your experience. It is disappointing to learn that your repeated attempts to reach us have gone unanswered over several days, as this is not the responsive service we strive to provide.
We want to look into this immediately and ensure your questions are finally addressed. Please email us at reviews@tgw.pure.cloud with your order number and any relevant details, and mark it "Attn: The Customer Review Team" in the subject line. We will prioritize your case to review your options and work toward a resolution right away.
Customer Review Team
Ordered an expensive set of clubs
Ordered an expensive set of clubs, when they didnt ship I reached out several time to ensure they had them in stock. I was promised they had 12 sets and I would get overnight shipping. All lies, they didn't have them in stock nor did they ever. They advertise products they do not have. DO NOT BUY FROM HERE.
5 March 2026
Unprompted review
Reply from TGW
We are really sorry to hear about your experience. It is disappointing to learn that you received inaccurate stock information and encountered shipping delays after being promised otherwise. This is certainly not the standard of service we strive to provide our customers.
We want to look into this immediately to review your options and address what happened with your order. Please email us at reviews@tgw.pure.cloud with your order number and include "Attn: The Customer Review Team" in the subject line. We would like the opportunity to make this right and investigate these communication errors further.
Customer Review Team
I ordered a $300 golf bag on Feb 9 a…
I ordered a $300 golf bag on Feb 9 a week later no bag. Then they reordered it and said they would next day air ship it so I could get it for a golf tournament. On the 16th it showed the bag was in Fort Myers Fl. which is less than a hr from my home in Venice Florida.The bag never has showed up still on March 2nd. A Supervisor for TGW was supposed to reach out to me and get me a refund or find out where 2 different golf bags just disappeared. This might be the worst experience I’ve ever had with any golf site. So finally we had to go to our credit card account to stop payment for a golf bag we never received. This is way beyond poor customer service.
9 February 2026
Unprompted review
Reply from TGW
We are really sorry to hear about your experience. It is disappointing to learn that your golf bag has not arrived despite the reorder and expedited shipping efforts, especially with your tournament timeline in mind. This is certainly not the level of service or reliability we strive to provide our customers.
Since you mentioned that a supervisor was meant to follow up and the situation remains unresolved, we would like the opportunity to investigate exactly what happened with both shipments and review your account. Please contact us directly at reviews@tgw.pure.cloud. In your email, please include your order number and any relevant details, and mark it "Attn: The Customer Review Team" so we can prioritize your case and work toward a proper resolution regarding your refund and the missing items. We value your feedback and hope to make this right.
Customer Review Team
Last year sent me a Skycaddie that was…
Last year sent me a Skycaddie that was previously used and which contained the owner's personal data; Skycaddie confirmed; Eventually TGW sent me a new product; This year I bought driver and 7 wood, but had to nag to get the driver sent in two weeks; a month later they said 7 wood discontinued; so they refunded with e-card, then charged me shipping and Package Protection fee ($2.99) for no reason and won't respond.
17 January 2026
Unprompted review
Reply from TGW
We are really sorry to hear about your experience. Receiving a device containing another user's data is a serious error on our part, and I sincerely apologize for the frustration this has caused.
Furthermore, you should not have been charged package protection or shipping fees for a 7-wood refund, especially for a discontinued item. We want to make this right immediately.
Please email us at support@tgw.com so we can help you out with this.
Truly appalling customer service
Truly appalling customer service. No notifications on delayed shipments, even when paid extra for 'express shipping'. Unhelpful and sarcastic team on chat who simply end the conversation to get rid of you.
27 December 2025
Unprompted review
Reply from TGW
I am very sorry for the sarcastic treatment you received on our chat line. Ending a conversation without helping a customer is never acceptable, and it certainly does not reflect the level of service we strive to provide.
We would like the opportunity to review what happened and resolve your shipping concerns. Please email us at support@tgw.com so we can escalate this to a manager, review the details of your interaction, and find a solution for you.
1 out of 8 clubs sent, yes only 1!
I ordered a set of irons 4-U. I received ONE club. ONE! How does that happen? The nonchalant agents did not seem surprised, and if you, as a customer, do not continue calling, you will not get a response. How does a company send a "partial" order? One club, and no good reason as to why they did it!
It takes forever to get a response.
1 December 2025
Unprompted review
Reply from TGW
We are really sorry to hear about your experience. Receiving an incomplete or incorrect order is a significant error on our part, and I sincerely apologize for the feedback you received when you first reached out for help. This is not the standard of service we aim to provide.
We want to get this corrected for you immediately. Please email us at support@tgw.com with your order details so we can prioritize your case and ensure we provide a full resolution as quickly as possible.
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