Textmagic Reviews 282

I was using TextMagic for a couple of months and was getting very positive results. About one week ago it just stops delivering the messages sent even though it said they were delivered. After several days of receiving no response from TextMagic about the situation, even though I had used every method supplied to contact them, I received an email saying that due to new guidelines we needed to be verified as to the type of business we were and what we were using the text. I completed the form and after a few days received a response that it should be working once I purchase a toll free number, which I did. It worked for one day and then stopped again. I am frustrated by the slow response to the issue and why something was not done more proactively initially to communicate the issue. I am now frustrated that after completing all of the required steps it is again not working. Prior to this I would have given this a 5 star review but am now looking for alternatives as I can not be sure our text are actually being delivered to our customers.

I have been a happy user of TextMagic for several years. However, over the past 2 weeks they have effectively stollen over $2000 from me. On three separate occasions, TM reported that they 100% delivered my 16,000 number campaigns. However, none of my 'seeds' received the texts, ZERO people unsubscribed and ZERO people, other than me and my sidekick, can be seen in GA as having clicked through. Straight up fraud. Their customer service takes a message and promises a return call...that never comes.

I have been using text magic for approximately 2 months. Initially it was great! All the recipients received my texts. As of this past week, I sent 4 texts to 48-49 people, the status stated that the texts were delivered, ALL of the recipients stated that they DID NOT receive the texts!!!!! I sent them again( was charged each time)!! The texts were NEVER received by the recipients!!!! I called for support 3 times and sent support request emails as well. The only response received was that they will send out a request for assistance !!!!!!!!!!

This is a good Application

Textmagic makes it easy to send mass texts.

They are transparent and up-front about pricing and costs, which is a huge draw.

All aspects of their service have well-thought-out details which make things just work.

It seems when you work with a company in a different time zone you can expect a delayed response. If you are expecting expedited service, you will be disappointed.

Excellent service and good value for money.

If I have to compare textmagic with other competitors then TextMagic has solid system and the speed of sending bulk sms is much higher then there competitors. We have tried multiple SMS marketing software in the past couple of months. And I am happy to use the service, but there are times when we need support where we dont get reply from the team in quicker times.

Rest the service is really good and we are happy to continue our subscriptions.

In order to run Bulk SMS campaigns its important to have a reliable Bulk SMS company. And this company stays on top of the game.

Wonderful app

Cost effective, easy to use service for sending group texts. Great way to notify all staff or a staff group about something important without it getting missed in Outlook or Teams.

Although I am not a heavy user, what I appreciate is the simplicity of the website, the performance of the delivery, and the overall easy to use.

Congratulations to the authors and support team.

Very easy to use text messaging service. I simply copy my customers numbers from my spreadsheet to Text Magic. Very quick and easy.

Very useful as I am kept updated of reservations almost instantly. Very cost effective way of keeping on top of any changes to daily bookings and I would highly recommend it.

We use this in conjunction with a video call system which the customers find really useful. Its easy to use and gives great results.

I am using TextMagic since 2013 for my server's down time monitoring. Their service is excellent and support is top notch.

TextMagic has been a very efficient way for us to send out lengthy text messages and messages to multiple cell phones. We also use it on occasion to copy and paste coordinates, eliminating an opportunity for human error.