Tetley UK Reviews 

180
•
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, most reviewers were let down by their experience overall. Consumers frequently pointed out that the tea tastes extremely weak and watery, leaving them with little to no flavor in their daily cup. Many buyers explained that the teabags now feel much lighter and contain noticeably smaller amounts of tea leaves than they used to in the past. Some reviewers were not happy with a strange chemical or perfumed taste affecting their drinks and leaving an unpleasant sensation. A few other people also felt that the overall product quality has declined significantly over the recent years compared to traditional past standards.

What people talk about most

Product

Consumers find product dissatisfaction widespread, with many reviewers reporting that the tea tastes weak,... See more

Quality

Clients share negative opinions on quality, frequently reporting that the tea tastes weak, chemically, or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This month Tetley tea bags are just awful. I thought I had a bad batch but then looked online. Lots of people saying the same thing. I need two bags in one cup (NOT a pot!) to get anywhere near a norm... See more

Rated 1 out of 5 stars

I had the great misfortune of having to endure several cups of this monstrosity of a tea. Why anyone would choose to drink let alone spend good money on it I have no idea. If all you have ever known... See more

Rated 1 out of 5 stars

Don't know what you've done but the Tetley original is terrible. We thought it was the milk as our cuppa tasted chalky. But via using Scottish blend we discovered it wasn't our milk nor water but Te... See more

Rated 1 out of 5 stars

Be warned. This company has been bought out and the tea has completely changed and not for the better. The new perfumed flavour started slipping through around last Christmas, and I have finally stopp... See more


Company details

  1. Tea Store
  2. also in
  3. Coffee Store
  4. Tea Manufacturer
  5. Tea Market Place

Information provided by various external sources

Discover the best quality tea from Tetley. Buy tea online and enjoy your morning cuppa with the different tea flavour. Visit our website for a wide range of healthy teas.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

180 reviews

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No history of asking for reviews

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1.3

All reviews

(180)

30 reviews in the last 12 months

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Rated 1 out of 5 stars

Tetley teabags are awful

Usually buy Yorkshire Teabags on Amazon usually buy the large bag which lasts for a few months. Thought I would try Tetley teabags what a big mistake my daughter and I were both in agreement that it was awful. I have now gone on to buying Punjana teabags which are much better. Will definitely never buy Tetley again. Thompson Punjana are far superior.

18 April 2024
Unprompted review
Rated 1 out of 5 stars

I have used Tetley tea for years

I have used Tetley tea for years. I buy it in 300 bag boxes but recently the tea has been terrible. I have tried using different water, different cups to no avail. It used to be a delicious strong tea, now it doesn't even taste like tea. Now I have 900 bags of tea that I will have to through out. Very disappointing.

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Tetley teabags, still delicious and good value!

I'm not a regular reviewer, but I feel I need to step in to defend Tetley teabags amongst a barrage of complaints. When they changed the packaging to cardboard boxes from the laminated plastic wrapping, I was worried that the bags would suffer from a deterioration in freshness and taste. However, as a long-term Tetley teabag drinker, I'm glad to say that I found no dropping of standards and I've waited several months before reviewing. Tetley teabags still provide a refreshing, delicious cup of tea. There is plenty of flavour, with leafy notes and good body. Like some other detractors I tried other more expensive brands to compare, but untypically found that Tetley compared well. I hope Tetley are not put off by the knockers and continue to provide a great product at a low price.

25 April 2024
Unprompted review
Rated 1 out of 5 stars

Life's too short for bad tea, Tetley!

I've been complaining about the taste of my tea for days, we're using Tetley tea bags, and thought it was me. Every cup I made just tasted dreadful and just like dishwater. There is no flavour and I have blamed the kettle, my mouth, the water, the milk and then I looked it up and found these reviews. So glad I did, as will not even wait for packet to finish, life's too short for bad tea!!

24 April 2024
Unprompted review
Rated 1 out of 5 stars

Vile tasting tea

Have drank Tetley tea for 40+ years, sad to say the changes they've made have put me off tea altogether, the taste is vile. I'm theorising Tetley are doing what most companies are doing these days, upping the price and reducing the content. Is it worth losing most of your customers??

23 April 2024
Unprompted review
Rated 1 out of 5 stars

Don't know what Tetley are playing at

Don't know what Tetley are playing at, my teabags are constantly bursting and the tea tastes vile, full of tannin to make it brown but no tea flavour!!!! And to add insult, I'm sure they pop a few of the old style teabags in the box as you get one enjoyable cup in about ten, need to start looking at other brands and that's really annoying as I've only ever bout tetley, This has been going on for the last couple of years but you keep purchasing them hoping it was just a dodgy batch but enough is enough.

10 March 2024
Unprompted review
Rated 1 out of 5 stars

I have been a Tetley tea drinker for 45…

I have been a Tetley tea drinker for 45 years and I am sad to say I will not be buying them again! I have had to change to Twinings Everyday as I don’t like PG or Yorkshire Tea
The past few months the tea is bitter and weak, just an awful taste, thought I had a bad box at first but NO!! I’ve purchased more and they are all the same, my mom who is 84 has even noticed and is not happy, I also see It’s not just me and my mom after googling it. Sorry Tetley I have always chosen you but you have let us down badly and I will not be buying your tea bags again. Acrid taste and the bags look cheap and nasty
Very dissapointed

28 February 2024
Unprompted review
Rated 1 out of 5 stars

Tetley Tea bags (oh dear)

Just bought 4 packets (240) of Tetley T bags from Iceland. The new paper on tea bags is so flimsy. When you squeeze the tea bag in the cup the paper tea bag is breaking leaving you with tea leaves at bottom of cup. Flavour of tea is not of normal standard used Tetley since married 38 years. Once the tea bags have been used up will be changing to Yorkshire Tea. Will call customer services number to make a complaint. Still got 3 boxes left if they reimburse me they can have them back.

24 February 2024
Unprompted review
Rated 1 out of 5 stars

Weak and tasteless. Awful.

Tried tetley one cup bags...... Dont bother they are awful, no taste, weak. Takes 2 bags to make a reasonable cup. Will be looking for another brand for sure in future.

20 February 2024
Unprompted review
Rated 1 out of 5 stars

Tetley ruined flavour

Tetley used to be my tea of choice with great flavour and strength. Now it's terrible. I have had to use 2 teabags to get enough strength and even then the flavour is poor. Getting through the last of the tea bags I vowed to never drink Tetley tea again. From the general consensus looks like I am not alone. Won't be long before Tetley goes out of business if they don't fix their teabags.

18 February 2024
Unprompted review
Rated 1 out of 5 stars

Something has changed ……

Something has changed ……. And not for the better. I absolutely hate the taste changed taste and the smell is awful, smells musty and unpleasant. Won’t be buying again

12 February 2024
Unprompted review
Rated 1 out of 5 stars

I have always drunk Tetley tea bags but…

I have always drunk Tetley tea bags but the new version is horrendous, like dirty dishwater. I thought it was just a rogue packet so tried another shop but the problem is the teabags themselves. Tetley have clearly used the new packaging launch to also surreptitiously downgrade the quality of the tea. It's undrinkable. This is a kick in the teeth of their loyal customers. From now on I'll buy Twinings English Breakfast Tea which is the closest dupe. Tetley have made a big mistake by annoying the tea drinkers of the UK. The consequences will be felt in their profit margin and they will realise that saving a few pence on the quality of the tea has cost them dearly.

5 February 2024
Unprompted review
Rated 1 out of 5 stars

Tetley one cup 480 bag ,

Tetley one cup 480 bag ,
I honestly don’t know how they can call this a tea bag should be renamed bag with hint of tea.
The tea quantity in these teabags is absolutely crap . Also there’s a strange taste to them aswell leaving your mouth feeling strange after having a drink .
I emailed there customer service to complain and not even a reply back .
Dreadful teabags with dreadful customer service .
Don’t waste your money on Tetley find another brand .

3 February 2024
Unprompted review
Rated 1 out of 5 stars

As a long time user of Tetley teabags

As a long time user of Tetley teabags, I thought my tastebuds had changed recently as the tea tastes, disgusting. I am pleased to see other people are finding the same issue. Unless Tetley put out a reply, then I will be switching brands, it definitely no longer tastes the same.

30 January 2024
Unprompted review
Rated 1 out of 5 stars

arrogent and weak

too weak and to start your comment board :what went wrong this time just sounds arrogent ,so ile tell you then,just like every other large company youve turned to shrinkflation:the flavor is gone and so are we 65 years old and me and my wife have seen it all, you up the price spend a fortune on rubbish advertising and charge more,weve been drinking this tea forever,but not anymore ,your smug now but things will change they always do ,of course you wont listen so bye bye were off to find strong tea put the kettle on and up yours

21 January 2024
Unprompted review
Rated 1 out of 5 stars

New, disgusting taste

Whatever it is they've done to the actual tea in the bags, it really is horrible. There's a soapy taste to it and it is not good. I approve of the new packaging but if the contents inside are undrinkable, what's the point? Been drinking Tetley for years, not any more though.

18 January 2024
Unprompted review

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