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Tenpin - York Reviews 

178
TrustScore 4.5 out of 5

4.3

Stirling Road, Clifton Moor Centre, Clifton Moor, York, YO30 4WZ York, GB


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See what reviewers are saying

Rated 3 out of 5 stars

The revamped Ten Pin much improved with a range of other activities in the one building. The staff were helpful and polite. Bowling area and soft play clean. We booked one game of bowling with o... See more

Rated 4 out of 5 stars

Lovely fresh look so all nice and clean and a bit more open so feels less cramped. New machines. No queuing, managed to get our lane a few minutes early too. Deducted one star as the keypad didn't... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the staff checking us in for our Ten pin bowling experience....loving the new look of the York location..not been in over a year. Only thing I would improve is the selection of... See more

Company replied

Rated 5 out of 5 stars

We were attracted to Tenpin by the competitive price available which was around 50% cheaper than the local competition. Checking in was no problem and the venue seemed to have been upgraded since our... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Stirling Road, Clifton Moor Centre, Clifton Moor, York, YO30 4WZ, York, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

178 reviews

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4.3

All reviews

(178)

11,179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quick efficient service

Quick efficient service. Easy booking

16 February 2026
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Reply from Tenpin - York

Hi Karen, thank you for leaving Tenpin York a great 4* rating. We are so glad to hear you enjoyed your visit to us and that you received quick service. We hope to welcome you back again soon! Best wishes - Kaylee

Rated 5 out of 5 stars
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Reply from Tenpin - York

Hi Kevin, what a fabulous 5* review of Tenpin York! We are thrilled the best time was had and you found out fab team really helpful and we can't wait to see you again soon! Best wishes - Mel

Rated 4 out of 5 stars

Bowling with family

Ease of booking friendly staff

15 February 2026
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Reply from Tenpin - York

Hi Janet,

Thank you for your 4* review at Tenpin York! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff so friendly. We look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Great friendly staff

Great friendly staff.
Plenty of activities

18 February 2026
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Reply from Tenpin - York

Hi Zed, thank you for leaving Tenpin York a fab 5* rating. We are so pleased to hear you enjoyed your visit to us, and that our staff had a positive impact on your trip. We look forward to welcoming you back soon! Best wishes - Kaylee

Rated 4 out of 5 stars

Funfun

Not too busy

18 February 2026
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Reply from Tenpin - York

Hello Janet,
Thank you for taking the time to rate Tenpin York 4 stars. We are delighted to hear that you has fun at the centre and that it wasn't too busy. We do hope your next visit is a 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

It was a birthday celebration and we…

It was a birthday celebration and we had a nice time playing two games ,

14 February 2026
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Reply from Tenpin - York

Hi Sharon,

Thank you for your fantastic 5* review at Tenpin York! it's great to see you've had such a great time whilst on your recent visit to us. We are delighted you've had such a wonderful birthday and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 4 out of 5 stars

It was a good day but

It was a good day but had to wait quite a while to get on our lane despite booking

13 February 2026
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Reply from Tenpin - York

Hi Gary, thank you for the 4* rating for Tenpin York! We're glad to hear that you had a good visit but are sorry that there had been delays to start your games. We will ensure your feedback is passed on to our team. We hope to see you again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

Dirty table on our lane

Dirty table on our lane, feel like the cleanliness standards have gone well out of the window! Perhaps some stations of blueroll and cleaning spray would be handy. Staff took away all the glasses, but didnt bother to clean the surfaces. Would be useful to have some coat hooks attached to screens also.
Service was extremely slow and we didnt get started until 40 mins after our start time.

7 February 2026
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Reply from Tenpin - York

Hi Janine, thanks for leaving a rating and review for Tenpin York! We appreciate your feedback and we're sorry the cleanliness wasn't up to standard. We're also sorry to hear about the long wait time you encountered for your bowling lane. We'll address the table cleaning and ensure that your feedback regarding the cleaning stations and coat hooks are passed onto the relevant teams for future improvements to be made. We greatly appreciate your feedback, and we hope to welcome you back again in the future for a better experience! Best wishes - Rosie

Rated 4 out of 5 stars

Great fun and staff

8 February 2026
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Reply from Tenpin - York

Hi there, thanks for leaving a rating and review for Tenpin York! We're glad you had fun with our staff! Thanks for your positive feedback; we appreciate it greatly and we hope to welcome you back again soon! Best wishes - Rosie

Rated 4 out of 5 stars

Birthday Treat

The staff at the venue are awesome! Really helpful and friendly. The venue itself is clean and tidy. The only reason why I am deducting one star is because the bowling balls are really past their best and could do with replacing. Other than that a really nice day out

2 February 2026
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Reply from Tenpin - York

Hi Paul, thank you for the 4* rating and review for Tenpin York! We're delighted to hear that you enjoy the venue and the service from the team. We really appreciate your feedback about the bowling balls and will ensure this is passed on to be looked into. We look forward to seeing you again soon! Best wishes - Adelaide

Rated 1 out of 5 stars

Arrived 5 mins before bowling time

Arrived 5 mins before bowling time

Got put on lane 1

Was told there was a 10 min delay which was fine

30 mins later still waiting, asked to be moved to another lane that was free with noone else on it

Got told no as someone else had booked it

35 min later I eventually got on the lane

9 February 2026
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Reply from Tenpin - York

Hi Dan, thank you for the review of Tenpin York! We are very sorry to hear that your lane was not ready on your arrival and there was a long wait! Please be assured your feedback is very important to us and we will be sure to pass onto the team for future improvements! In the meantime, we do hope you will give us another chance and we look forward to seeing you again soon! Best wishes - Mel

Rated 4 out of 5 stars

The tablet on the lane didn’t work but…

The tablet on the lane didn’t work but apart from that, it was a good experience - will be going back

8 February 2026
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Reply from Tenpin - York

Hello, We're glad you enjoyed your visit and appreciate your feedback. We'll look into the tablet issue to ensure a better experience next time. Thanks, and we look forward to seeing you again! Many Thanks - Kimberley

Rated 3 out of 5 stars

Need larger holes in balls

Hi, there wasn’t enough large hole balls for big fingers - rest was good

7 February 2026
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Reply from Tenpin - York

Hello Lauren, We appreciate your feedback and are sorry the large hole balls were difficult to locate. We will pass your comments to our team. Many Thanks - Kimberley

Rated 1 out of 5 stars

Absolutely freezing in this place

Absolutely freezing in this place, didn't have a good time. Also thought it would be cheaper booking online but it works out more expensive as they have a booking fee, so annoying

29 January 2026
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Reply from Tenpin - York

Hi Amarjit, thank you for taking the time to leave a review of Tenpin York! We are very sorry to hear that our venue was cold during your recent visit this is certainly not the experience we wish for our customers! Please note there is no booking fee online, however, there is a small booking fee when placing a booking via the telephone. We do hope this will not put you off from visiting us in the future and we look forward to seeing you soon! Best wishes - Mel

Rated 5 out of 5 stars

Great atmosphere good service.

Great atmosphere good service.

29 January 2026
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Reply from Tenpin - York

Hello, thank you very much for the amazing 5* review of Tenpin York! We are thrilled you had a great time and loved the atmosphere and service and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

We really enjoyed it

We really enjoyed it. Lots to do for families we think.

26 January 2026
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Reply from Tenpin - York

Hello Michael, Thank you for leaving us a great 5* review. We are really pleased to hear that you enjoyed your recent visit to our Tenpin in York. We do hope to see you again soon. Best Wishes - Kimberley

Rated 5 out of 5 stars
Tenpin - York logo

Reply from Tenpin - York

Hi Brian,

Thank you for your fantastic 5* review at Tenpin York! We are delighted you've had such a great time whilst on your recent visit to us. We hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Great time!

Great time. Went there to celebrate my bday with friends.

25 January 2026
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Reply from Tenpin - York

Hi Leo, thank you for the fab 5* review for Tenpin York! We're delighted to hear that you had a great time with friends, and we can't wait to see you again soon! Best wishes- Adelaide

Rated 3 out of 5 stars

Staff are slow and slow to serve at…

Staff are slow and slow to serve at counter there can be 4 members of staff behind the counter but the one serving has to change a barrel leaving queues we don’t order off the app any more because we can finish 3 games of bowling before drinks and food even arrive

1 February 2026
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Reply from Tenpin - York

Hi Ashley
We appreciate your feedback and are sorry to hear about the slow service you experienced. We'll address the staffing and order fulfillment issues to improve efficiency. We value your patronage and hope to provide a better experience in the future. Best wishes - Clare

Rated 4 out of 5 stars

Good value for money

Good value for money. Booked 2 games for 4 people Saturday afternoon.

24 January 2026
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Reply from Tenpin - York

Hi Patricia, thank you for leaving Tenpin York a lovely 4* rating! We're so pleased you found the games on Saturday afternoon to be of good value. Thank you for your positive feedback; we appreciate your time and we can't wait to see you again in the future! Best Wishes - Rosie

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