Really enjoyed my time at tenpin, really good atmosphere inside, was able to even include my 15m old with no issues (she “bowled” a couple of shots for us) but the staff ensured to put us on a easy a... See more
Company replied

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Really enjoyed my time at tenpin, really good atmosphere inside, was able to even include my 15m old with no issues (she “bowled” a couple of shots for us) but the staff ensured to put us on a easy a... See more
Company replied
The experience was good but there were not enough seats for six people allocated to a lane for bowling. Support should be available for people to settle into their lanes and to use the screen and I t... See more
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First time going, the layout & spacious areas are fab. Booking games online - was abit tricky but manageable. Enjoyed a fun day out, will deffo come again :)
Company replied
All was excellent except the food. I got served the smallest bun I have ever encountered, the meat patties were extremely thin and had no colour from either grilling or frying. My grand son opted for... See more
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Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
13 Merrion Way, Leeds, LS2 8BT, Leeds, United Kingdom
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So disappointed with the excape room and the customer service provided by the original member of staff, got refused access because no ID (even tho I am over 18 🤣🤣) but then he went and got his manager who was a lot more polite and respectful and understanding of the fact I physically don’t own ID and the fact I work full time and couldn’t just reschedule which is what the original guy was trying to force me to do, In the end got an hour worth of bowling as a substitute and offered a free game of pool after so thanks to the manager.

Reply from Tenpin - Leeds
experienced a difficulty but staff were quick to sort it

Reply from Tenpin - Leeds
Bowling was great and good quick set up. Bar takes ridiculously long to get served because the bar staff chat to each other whilst taking two to pour a Guinness. Took us almost 20 minutes to get served and finally sit down to bowl. Which is crazy considering I was second in the queue. Great venue but need to have a meeting with your bar team about standards.

Reply from Tenpin - Leeds
I visited with my partner for bowling and had a great time. The place was clean, and booking online was easy with a reasonable price including a cheeseburger and chips. We played one game, had lots of laughs, and the staff were very friendly and helpful. We would definitely visit again.

Reply from Tenpin - Leeds
Overall experience was great. Can’t argue with 50% off some drinks on a Tuesday night and super cheap tenpin bowling. 4 stars for a cheap night out on the wrong side of payday!!
Had a great night out following a team meeting in Leeds. 2 games under a tenner!!
Staff were great too!
Only downside was the classic burger I had which was pretty horrible. Had chewy,gristly,crunchy bits in it. It was a double patty but they were really thin. I’m not keen on burgers anyway but the choice was limited. Not expecting 5star for fast food, but it wasn’t very fast either. Fries were the only saving grace in that meal!
Ordered at the table using qr code, and impressed with bar service.
Overall would defo go back on a Tuesday with that sort of deal. But would avoid food in future. Hence the 4 stars

Reply from Tenpin - Leeds
We popped in because it was so busy around the arena. Found somewhere to sit and service was very quick, drink brought to our table.

Reply from Tenpin - Leeds

Reply from Tenpin - Leeds
We had a great time there and the staff was very helpful and friendly

Reply from Tenpin - Leeds
Really nice atmosphere, staff helpful, food could be slightly better but it's cheap and cheerful and good for kids standards. Lots of activities under one roof. Lots of offers. Will definitely go back again.

Reply from Tenpin - Leeds
I go ten pin bowling every Wednesday morning with 3 of my friends and we have 2 games.
We get consetions so it's value for money for us.
We really enjoy ourselves alot and we are very competitive between ourselves.
We like the ambience of the bowling alley alot with flashing bright lights and disco music.

Reply from Tenpin - Leeds
Lane i was in was clean food was brought in a timely manner

Reply from Tenpin - Leeds
The games, staff and the pool. You guys can do better with the taste of the nuts…

Reply from Tenpin - Leeds

Reply from Tenpin - Leeds
Staff friendly and easily changed our bowing time. Great value with school holiday deal of bowling with food.

Reply from Tenpin - Leeds
The Easter deal
with the karaoke deal on Easter was a great opportunity and amazing time to spend the day and the arcade is always a bonus

Reply from Tenpin - Leeds
The reason being, there was a security guy at the door and he wouldn’t even let us in without ID, when I rung customer service, she spoke to her manager and they said there shoudnt even be security at the location, the security guy was giving wrong info and then the manager said different info and he said he doesn’t know what the customer service is on about. The security guy was only there from 7-9pm. Doesn’t make sense. All because they have a bar there. I was only bowling. Ridiculous. But if you have a booking you can walk straight in, which we wasn’t told until an hour later after trying to get in. Guess he was just doing his job. But what a waste of my life waiting.

Reply from Tenpin - Leeds
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