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Tenpin - Dundee Reviews 

247
TrustScore 4 out of 5

4.1

Kingsway West Retail Park, Clepington Road, Dundee, DD3 8RX Dundee, GB


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Rated 2 out of 5 stars

The bowling itself is priced well and fun, however the pool table broke and we had to get moved table and one of the arcade games broke as well. The main drawback from this was we waited so long for b... See more

Company replied

Rated 5 out of 5 stars

First visit on Sunday, had a great time. Venue was very busy and seemed short staffed however we received exceptional service from Charley, Caramen and the team.

Company replied

Rated 5 out of 5 stars

Some time away from the house with young lad away from his console we had fun playing a few games got a bit to eat the ultimate burger and nachos were brilliant then on to the arcade this was our firs... See more

Company replied

Rated 5 out of 5 stars

Your first aid trained staff were excellent when one 7 year old dropped a bowling ball on his toes. A very fun if chaotic party with unexpected dancing round the entire ten pin venue!

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Dundee is easy reach from Dundee city centre, Perth, St Andrews and across Tayside. With modern bowling lanes and lane lighting, we’re a popular spot for families and groups in the east of Scotland. And it’s not just bowling. We’ve got karaoke rooms, escape rooms for the problem-solvers, pool tables and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Dundee, sorted.


Contact info

  • Kingsway West Retail Park, Clepington Road, Dundee, DD3 8RX, Dundee, United Kingdom

  • 0333 034 6100

4.1

Great

TrustScore 4 out of 5

247 reviews

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4.1

All reviews

(247)

10,879 reviews in the last 12 months

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Rated 3 out of 5 stars

A big area of the soft play was closed…

A big area of the soft play was closed off.

27 March 2026
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Reply from Tenpin - Dundee

Hi Alan, thank you for taking the time to leave a review of Tenpin Dundee. We're sorry to hear that an area of the soft play was closed of during your visit. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible. We do hope to see you again for a much better experience.
Take care,
Kirsty

Rated 5 out of 5 stars

Always straightforward and fun

Always straightforward and fun. We love a trip here.

1 April 2026
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Reply from Tenpin - Dundee

Hey Lisa, thank you for the 5* rating of Tenpin Dundee. We're pleased to hear you had a great experience and everything was straight forward. We appreciate your kind feedback.
Take care,
Kirsty

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere, great value for money.

1 April 2026
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Reply from Tenpin - Dundee

Hi Chris, thank you for this wonderful 5* review of Tenpin Dundee! We are thrilled to see you enjoyed the atmosphere and found us great value for money and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

My daughter’s 10th birthday

Great support from staff and engaging

1 April 2026
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Reply from Tenpin - Dundee

Hi Nnenna, thank you very much for this wonderful 5* review of Tenpin Dundee! It is great to see you had such a great time with us and found our team super helpful and we can't wait to welcome you back again soon! Best wishes - Mel

Rated 4 out of 5 stars

We thought it was great for a family…

We thought it was great for a family outing. We thought the area for food was abit dirty

1 April 2026
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Reply from Tenpin - Dundee

Hi Morgan, thank you for taking the time to review Tenpin Dundee! It's great to hear you had a great family outing with us. However, we're sorry to hear that there had been issues with the cleanliness. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Dundee'. Best wishes, Jade

Rated 1 out of 5 stars

Freezing cold

Freezing cold , half the play area was closed wifi is hopeless pool tables are shite

25 March 2026
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Reply from Tenpin - Dundee

Hi James, thank you for taking the time to write a review for Tenpin Dundee! We're very sorry to hear that your recent experience was not as enjoyable as we'd have hoped and that you found the venue cold. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Dundee'. We hope to see you again soon for a better experience! Best wishes - Adelaide

Rated 5 out of 5 stars

Reasonably priced bowling and drinks

Reasonably priced bowling and drinks

25 March 2026
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Reply from Tenpin - Dundee

Hello
We're glad you enjoyed our bowling and drinks and that you found our prices reasonable. Thank you for your positive feedback! Best wishes - Clare

Rated 1 out of 5 stars

Absolutely shocking my daughter’s…

Absolutely shocking my daughter’s electric scooter got stolen from here can’t even take your kids bowling because things get stolen and for the record it was reported to the police doesn’t help when the manager is 20 years old he looks about 10

22 March 2026
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Reply from Tenpin - Dundee

Hi Tracey, thank you for taking the time to review Tenpin Dundee. We're very sorry to hear that this has happened. We would recommend reporting this to the police, and we will assist the police with their enquiries in any way we can. Best wishes - Adelaide

Rated 5 out of 5 stars

Enjoyable Experience

Smooth experience from signing in to food and drinks. Enjoyable afternoon.

22 March 2026
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Reply from Tenpin - Dundee

Hi there, thank you for the 5* rating for Tenpin Dundee! We're so pleased to hear that you enjoyed your experience and we hope to welcome you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Very family friendly great night out .

Very family friendly , alot of things to do , great evenging out. Definatly do it again .

25 March 2026
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Reply from Tenpin - Dundee

Hey Amanda, thank you so much for the 5* rating of Tenpin Dundee. It's great to hear that you had a brilliant time and we look forward to your return!
Take care,
Kirsty

Rated 5 out of 5 stars

Fantastic place

Fantastic place! Definitely will back there!

25 March 2026
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Reply from Tenpin - Dundee

Hi Lukasz, thank you so much for the 5* rating of Tenpin Dundee. We're so happy you had a fantastic experience! Thank you for your kind words and we look forward to your return!
Take care,
Kirsty

Rated 5 out of 5 stars

Helpful Staff

Helpful Staff, Clean venue

17 March 2026
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Reply from Tenpin - Dundee

Hi Susan
We appreciate your 5-star rating! We're so glad that our helpful staff and clean venue enhanced your experience with us. Best wishes - Clare

Rated 4 out of 5 stars

Friendly staff and overall the…

Friendly staff and overall the experience was good

14 March 2026
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Reply from Tenpin - Dundee

Hello, thank you for lovely 5* review of Tenpin Dundee! We are delighted you had such an enjoyable visit and found our team friendly and helpful! We do hope this will mean you would like to visit us again soon and we look forward to welcoming you back! Best wishes - Mel

Rated 5 out of 5 stars

Staff are always friendly and helpful

Staff are always friendly and helpful. We had been running late for our booking and the lady at check in rearranged all of our bookings so we didn't miss out on any time. I hadn't asked her to she was just so understanding and helpful.

28 February 2026
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Reply from Tenpin - Dundee

Hi Lauren, thank you for your lovely 5* review at our Dundee location. We are pleased you've had such a great time whilst on you recent visit to us! It's great to her you found the staff so friendly and helpful. We hope to welcome you back to the venue again very soon for hopefully another 5* experience. Best wishes, Jade

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff

7 March 2026
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Reply from Tenpin - Dundee

Hi Fiona,

Thank you for your fantastic 5* review at Tenpin Dundee! We are delighted you've had such great time whilst on your recent visit to us. It's great to hear you found the staff so friendly. We hope to welcome you back again very soon! Best wises- Steph

Rated 3 out of 5 stars

Perspective of someone with autism…

From the perspective of someone with autism visiting Tenpin for the first time: When I first entered, there was no front desk in sight and it was unclear how to begin the game of bowling I booked online. I eventually found the front desk at the side of the bar and was told to go to lane 29 in ten minutes. I went to lane 29 after ten minutes and the game did not begin. There was no information on the lane to explain anything. I went back to the front desk and they then started the game. Everything was fine after this but it was really confusing. I also wasn't able to find any information about this system on the Tenpin website. It's very useful for me to learn more about what will happen before visiting somewhere so I can avoid confusion and overwhelm. It is very loud inside which is to be expected with families and children around. I want to visit again at an off-peak time in case it's quieter and more enjoyable. I hope that Tenpin are able to add more accessibility information on their website in future to better assist neurodivergent customers before visiting.

22 February 2026
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Reply from Tenpin - Dundee

Hi there,

Thank you for your 3* review at Tenpin Dundee! We are delighted you've had such a great time whilst on your recent visit to us! However, we are very sorry to hear the instructions for the game was not listed clearly enough to begin the game. Your feedback is important to us and we will ensure this is passed across to the correct team to make any future improvements needed. We hope to welcome you back to the venue again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Amazing!!!

I had such an amazing time

27 February 2026
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Reply from Tenpin - Dundee

Hi Lynsey, thank you for this fabulous 5* review of Tenpin Dundee! We are thrilled you had such an amazing time and we can't wait to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Was friendly and good fun.

Was friendly and good fun.

28 February 2026
Tenpin - Dundee logo

Reply from Tenpin - Dundee

Hi Darren, thank you for the 5* rating of Tenpin Dundee. We are pleased to hear you had a fun time and we hope to welcome you back again soon.
Take care,
Kirsty

Rated 1 out of 5 stars

Arrived to a broken lane

Arrived to a broken lane. Pins were all messed up, 15 minutes later someone fixed them. Threw the first ball and it got stuck, another 15 minutes later someone tried to fix it but couldn’t, and moved us lane. No apologies for the inconvenience. Not coming back. Hollywood bowl much better

26 February 2026
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Reply from Tenpin - Dundee

Hi Finlay, thank you for taking the time to write a review for Tenpin Dundee! We're sorry to hear that there had been technical issues during your visit and for any disappointment caused. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Dundee', and we can pass this on to be looked into. We hope to welcome you back again soon for a better experience! Best wishes - Adelaide

Rated 5 out of 5 stars

Excellent

We came through to TenPin with out 5 year old for his birthday and had a really enjoyable time. Bowling, food and drink, soft play and arcades all under one roof and prices which do not break the bank.

31 January 2026
Tenpin - Dundee logo

Reply from Tenpin - Dundee

Hi Andrew, thank you for the amazing 5* rating of Tenpin Dundee. We are delighted to hear you had an enjoyable experience and that your 5 year old had a fun birthday. We hope to see you back again for another 5* experience.
Take care,
Kirsty

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