Really good value with the 6-week holiday meal and game deal! We got a burger and fries along with a game of bowling, which made for a really affordable day out. The burger was decent for the price an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We booked online as a team specifically so we could compete against each other. Unfortunately, we had to wait a long time for lanes to become available, and when lanes were eventually assigned, our gr... See more
Company replied
Olivia was very professional and helpful with a very empathetic demeanor, as we had two SEN children. The facilities were good and the food was good. My wife claimed that the onion rings were the best... See more
Company replied
Food not the best hard buns and burgers were like rubber the arcade never gave the kids the tickets they won when told staff about the problem they never came to sort it so gave up
Company replied
Company details
Written by the company
Tenpin Dudley is easy reach from Dudley town centre, Wolverhampton, Stourbridge and across the Black Country. With modern bowling lanes and lane lighting, we’re a top spot for families and groups in the West Midlands. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Dudley, sorted.
Contact info
Castle Gate Park, Castlegate Way, DY1 4TA, Dudley, United Kingdom
- 0333 034 6100
4.3
Excellent
155 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bowling and arcade
The experience was wonderful but could do with adding 2p sliding machines as well as 10p ones
20 March 2026
Reply from Tenpin - Dudley
Hi Jayne, thank you so much for the 5* rating of Tenpin Dudley. We are pleased to hear you had a fun time. Your feedback is important to us and we will ensure this is passed on to the correct team.
Take care,
Kirsty
Lovely staff very helpful and friendly
Lovely staff very helpful and friendly. I made a mistake with the booking I phoned straight away and the lady that answered could not have been more helpful she sorted the booking out with no problems at all. The booking was for my husband and grandson they said they really enjoyed their game the food was lovely and they were even offered some sweets which were very much appreciated. If it was a little less expensive I’m sure they would go more often but it was well worth the visit, many thanks to all the staff at Dudley Tenpin.
15 March 2026
Reply from Tenpin - Dudley
Hi Carole
We're happy to hear that our staff was helpful and friendly when resolving the booking issue. We're glad your husband and grandson enjoyed their game, the food, and the sweets. We appreciate your feedback regarding the cost and thank you for your visit! Best wishes - Clare
Excellent bowling fun
Excellent service and helpful staff friendly atmosphere and cleanliness in all sections
28 February 2026
Reply from Tenpin - Dudley
Hi Gemma,
Thank you for your fantastic 5* review at Tenpin Dudley! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff so friendly at the venue, and we look forward to welcoming you back again very soon! Best wishes- Steph
It was really busy on a Friday evening
It was really busy on a Friday evening. myself and my family was treated efficiently and with courtesy.
27 February 2026
Reply from Tenpin - Dudley
Hi there, thank you for rating Tenpin Dudley a wonderful 5*! We're delighted to hear that you enjoyed the service from our team, and we look forward to seeing you again soon! Best wishes - Adelaide
When I was waiting for my friend to…
When I was waiting for my friend to come the lane that was reserved for me was still open until they arrived
27 February 2026
Reply from Tenpin - Dudley
Hi Lily, thank you for rating Tenpin Dudley 5*! We're glad to hear that our team were able to help with your booking lane until your friend had arrived. We hope to see you again soon! Best wishes - Adelaide
Love it here
Love it here. Excellent for a day out with the grandchildren. Fully recommend, Great modern bowling alley.
20 February 2026
Reply from Tenpin - Dudley
Hi Wendy, thank you for leaving Tenpin Dudley a lovely 5* rating and review! We're happy you love our bowling alley and had a great day out with your grandchildren. Thank you for your recommendation; we appreciate your positive feedback and hope to see you again soon! Best wishes - Rosie
Half term visit
The lady on the desk at check in was rude and distracted, not welcoming understandably it was half term and busy, I feel working in that environment you have to embrace the business with energy and enthusiasm this particular colleague was lacking this. We ordered food through the qr code at the table after a 40 minute wait and hungry children we asked when our food would arrive to find the order had not been placed as a receipt didn’t print, we then continued to wait for only a short while but the food wasn’t of a good standard, the pizza was hard and the adult meal was the same size portion a child’s. Overall an experienced enjoyed by the children but not so much adults trying to survive half term.
20 February 2026
Reply from Tenpin - Dudley
We appreciate you sharing your experience. We're sorry to hear about the check-in, the food order issue, and the meal quality. We will address your comments about staff attitude and food standards with our team. We're glad the children enjoyed their time, and we hope your next visit is better. If you would like to discuss this further with us, please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Great experience and really had fun…
Great experience and really had fun bowling there
20 February 2026
Reply from Tenpin - Dudley
Hello there, Thank you for taking your time to leave us a wonderful 5* review for our Tenpin in Dudley. We are so pleased to hear that you had a great time. We do hope to see you again very soon. Many Thanks - Kimberley
Poor service on this occasion
The screens went off several times whilst mid game with my daughter , flickering on and off as we were playing . There was no option on this occasion to take a photo so straight away my daughter felt this experience wasn’t the same as the previous visits to tenpin . We asked staff if we could move lane to be told sorry we have no more availability!!
25 February 2026
Reply from Tenpin - Dudley
Hello Clare. We appreciate you taking the time to share your experience. We're sorry the screen issues disrupted your game and that the photo option was unavailable. We'll look into the lane availability issue. Please email customer.feedback@tenpin.co.uk with 'Review' in the subject line so we can investigate further. Our apologies - Kimberley
The staff where very rude when at the…
The staff where very rude when at the counter too busy talking to themselfs and having a laugh. The lady that was behind the counter was to busy talking to her friend when she was serving me.
19 February 2026
Reply from Tenpin - Dudley
Hello, we appreciate you taking the time to share your experience. We're sorry to hear that our team's behavior did not meet expectations. We'll address this internally to ensure better service in the future. We do hope to see you again. Our apologies - Kimberley
Great experience
Was a great time everyone was very supportive and friendly and helped us with our issues there and then would recommend anyone to consider going here drinks weren’t to bad in price ever
28 February 2026
Reply from Tenpin - Dudley
Hello Alice, Thank you for taking your time to leave us a great 5* review for our Tenpin in Dudley. We are really pleased to hear that you had a great time with us. We can't wait to see you all again soon. Many Thanks - Kimberley
Swearing
Too loud and next to people swearing around children not a happy experiences
21 February 2026
Reply from Tenpin - Dudley
Hello Lee,
Thank you for taking the time to rate Tenpin Dudley 1 star. We regret that the noise level and language impacted your experience. We'll address this to improve the environment for everyone. All the best ~ Laura
Very rude staff
Very rude staff. Ignorant and not helpful. Son had a party there and staff would not tell us which lane the party was in so had to walk around trying to find people we knew in a very busy venue. Me and husband had booked to bowl as well and the woman serving was very rude when trying to explain we had also booked a lane. At the bar the staff were standing around and not serving even though there was a queue and when finally served the server was rude and no manners
15 February 2026
Reply from Tenpin - Dudley
Hello Rachel, thank you for the review of Tenpin Dudley! We are very sorry to hear that your recent visit was not as enjoyable as we would have hoped and we very much appreciate the time take to make us aware! Your feedback is very important to us so please be assured this will be passed on to the relevant team! We do hope this will not stop you from visiting us in the future and if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review- Dudley' Best wishes - Mel
First time bowling in a very long time.
It has been a long time since I last went bowling and I decided to take my granddaughter during half term to castle gate in Dudley.
The booking process on line was super easy even for a dinosaur like me. On arrival I had forgotten just how loud it can be in a bowling establishment that has multiple lanes, and amusement arcade and lots of kids! Note to anyone that is affected perhaps take some earplugs!
I used the app to order drinks which again was simple to use.
Our lane was ready on time and we thoroughly enjoyed our 3 games played.
All the staff that we encountered were pleasant and helpful.
I would definitely recommend a visit and it certainly won’t be very long before we are back!
17 February 2026
Reply from Tenpin - Dudley
Hi Corrine, what a lovely 5* review of Tenpin Dudley! We are thrilled you had such an enjoyable visit and found the booking process and drinks order user friendly and we really look forward to welcoming you back again soon! Best wishes - Mel
Toilets were overflowing
Toilets were overflowing, had to go to disabled toilets which doesn't feel right to do. Staff were pleasant, but it was extremely busy and couldn't hear myself think.
17 February 2026
Reply from Tenpin - Dudley
Hello Jason,
Thank you for taking the time to rate Tenpin Dudley 2 stars. We appreciate you taking the time to share your experience. We're sorry the restroom situation impacted your visit and that it was so crowded. We'll look into these issues. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Reply from Tenpin - Dudley
Hi Tasha, thank you for the 5* rating for Tenpin Dudley! It's lovely to hear that you had a fun visit and we can't wait to see you again soon! Best wishes - Adelaide
Bowlrilliant
It was brilliant quick friendly service no issues with the lane when using and parking was good
8 February 2026
Reply from Tenpin - Dudley
Hello James, We're happy you had a brilliant experience with our quick, friendly service and problem-free lane. It's also great that you found the parking good too. We do hope to see you again soon. Many Thanks - Kimberley
Always a great experience
Always a great experience. We tend to go when the Tuesday offer is in as it is really affordable. The staff are friendly and it is somewhere we will be visiting regularly
27 January 2026
Reply from Tenpin - Dudley
Hello, We're glad you enjoyed your experience and appreciate your kind words about our team! It's great to know you find our Tuesday offer affordable, and we look forward to your regular visits. Thanks for the positive feedback. - Kimberley
Reply from Tenpin - Dudley
Hello, thank you for the brilliant 4* review of Tenpin Dudley! We are delighted you had a great time and we can't wait to see you again soon! Best wishes - Mel
Always worth it
Always go out of the way to visit the Dudley branch although I have one closer. It’s always clean and the staff are friendly and hardworking. Drinks ordered to the lane are brought over quickly. The soft play area is well monitored. I’ve dealt with Anthony a few times as he’s resolved issues with tickets or machines taking money and he always resolves the issue quickly and helpfully.
1 February 2026
Reply from Tenpin - Dudley
Hello, thank you so much for the fabulous 5* review of Tenpin Dudley! We are so pleased to hear you love visiting our Dudley venue even though it is not your nearest and that you always receive fabulous customer service! We will be sure to pass your feedback on and in the meantime, we can't wait to see you again soon! Best wishes - Mel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.