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Tenpin - Cambridge Reviews 

206
TrustScore 3.5 out of 5

3.6

Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY Cambridge, GB


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See what reviewers are saying

Rated 3 out of 5 stars

Really sad to see the pins are now on strings which really changes the bowling experience (and not for the better) Appeared understaffed as long waits for food and drinks whether ordered on the app... See more

Rated 4 out of 5 stars

Tenpin is great. It's what you expect. The only reason it got 4 stars was because there are never enough smaller balls or they are all xsmall finger holes. Otherwise it's a good trip out and usually... See more

Company replied

Rated 5 out of 5 stars

Our original lane only had one bumper working but a member of staff quickly switched our lane after informing them. We got 2 games for £30 for 3 people which I thought was good value. Good selection o... See more

Company replied

Rated 5 out of 5 stars

Had a lovely time at Ten Pin Bowling with my mum and son, while baby happily sat watching in the buggy the whole time. The bowling area was really clean, well looked after, and had a lovely atmo... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Cambridge is at Cambridge Leisure Park on Clifton Way, easy reach from the city centre, Cherry Hinton and Romsey — close enough to cycle, easy enough to drive. With 28 bowling lanes and lane lighting effects, there’s room for everyone from fresher socials to family Sundays. Students especially welcome. And it’s not just bowling. We’ve got private karaoke rooms, pool tables, air hockey and a full arcade to keep things going all night. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Cambridge, sorted.


Contact info

  • Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY, Cambridge, United Kingdom

  • 0333 034 6100

3.6

Average

TrustScore 3.5 out of 5

206 reviews

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3.6

All reviews

(206)

10,897 reviews in the last 12 months

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Rated 2 out of 5 stars

Save your money

The barriers where broken when we put them up, tables where covered in liquid, and the bowling balls got stuck and took the staff ages to fix, the staff also weren’t welcoming at all but tbf they don’t get paid enough to care probably

8 April 2026
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Reply from Tenpin - Cambridge

Hi there. We're sorry to hear about the issues you encountered during your recent visit to Tenpin Cambridge. Please feel free to send us the details via email to customer.feedback@tenpin.co.uk with the subject 'Review - Cambridge' if you would like to discuss this matter further. Best wishes, Jade

Rated 3 out of 5 stars

Booked an hour with pizza for £40 which…

Booked an hour with pizza for £40 which I thought reasonable . However because of a blockage we didn’t have enough time to complete the second game when it auto cut off !

8 April 2026
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Reply from Tenpin - Cambridge

Hello Kevin, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Cambridge. We are pleased to hear that you found our deals good value. However, we are disappointed to hear that the bowling game was delayed due to a tech issue. If you would like to discuss your recent visit with us further, please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley

Rated 5 out of 5 stars

Very good fun

Very good fun, especially air hockey.

8 April 2026
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Reply from Tenpin - Cambridge

Hi Thomas. Thank you for rating Tenpin Cambridge 5*! We're so glad you had fun and looking forward to welcoming you back soon. Best wishes, Jade

Rated 3 out of 5 stars

I thought it was a lovely venue with a…

I thought it was a lovely venue with a good variety of games to play but the pool ques were in bad condition and the pool games were very expensive a game of pool shouldn’t be more than a pound a game

8 April 2026
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Reply from Tenpin - Cambridge

Hi Tyler, thank you for rating Tenpin Cambridge 3*! Thank you very much for this feedback, we value all feedback from our customers and will be sure to pass these comments on. Best wishes, Jade

Rated 5 out of 5 stars
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Reply from Tenpin - Cambridge

Hello Martin, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 4 out of 5 stars

I organised a bowling event for a group…

I organised a bowling event for a group of around 20 people. Overall, we had a really good time.. the bowling itself was fun and it worked well as a group activity, so I would still recommend it as an outing.

That said, there were a few issues with the service. Some people arrived a bit later, and we were told we had to wait until everyone was there before starting, which was fair enough. However, we were also asked to order all our drinks upfront, which didn’t feel very flexible as not everyone was ready to decide straight away.

We had booked a package that included two games and one drink each. A few people didn’t end up coming, and we were initially told we could still use those extra drinks, which we appreciated. But when we later tried to get what should have been one of the remaining drinks, we were told it had already been taken. This didn’t seem right since I had been keeping track of the orders, and the way it was explained came across a bit abrupt and dismissive.

It was also very busy at the time, with quite a few groups arriving at the same time, so it’s possible there was some confusion and someone else may have been given one of our drinks by mistake. Unfortunately, this meant we ended up having to buy extra drinks separately.

Still had a really nice time overall, but I do think the service and customer experience could be improved a bit.. especially when it comes to flexibility and handling larger group bookings.

26 March 2026
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Reply from Tenpin - Cambridge

Hi there. Thank you for taking the time to review Tenpin Cambridge! We're glad you had a good time overall bowling with your group. We appreciate your feedback regarding the drink service and the initial inflexibility with ordering. We'll review our procedures for large groups to improve the customer experience and avoid similar issues in the future. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Cambridge'. We hope to see you again soon for hopefully a 5* experience next time. Best wishes, Jade

Rated 5 out of 5 stars

Great lanes

1 April 2026
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Reply from Tenpin - Cambridge

Hello, thank you very much for the fabulous 5* review of Tenpin Cambridge! We are really happy to see you had the best time and we can't wait to see you again soon! Best wishes - Mel

Rated 1 out of 5 stars

Bad experience

I paid for this as a treat for my daughter for her friends birthday. We paid for an hour of play and the lane broke down so they didn’t get the full hour. She said the staff were rude and miserable and practically threw the pizza at them. They then went to play in arcade and pool table took money and then change machine wasn’t working so they couldn’t get money to play in the arcade

30 March 2026
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Reply from Tenpin - Cambridge

Hi Hayley, thank you for taking the time to leave a review of Tenpin Cambridge. We're sorry to hear that the lane malfunctioned, the service was poor, and there were issues with the arcade games. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible. Once again, we are sorry for any inconvenience that was caused and we do hope to see you again for a better experience.
Take care,
Kirsty

Rated 5 out of 5 stars

Bowling always great

Bowling always great. Staff are friendly but so incredibly slow serving. It seems to take 2 of them to carry out a task

1 April 2026
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Reply from Tenpin - Cambridge

Hi Anna,

Thank you for your amazing 5* review at Tenpin Cambridge! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon. Best wishes- Steph

Rated 5 out of 5 stars

Great venue

Great venue. Staff very friendly and helpful. Great atmosphere.

1 April 2026
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Reply from Tenpin - Cambridge

Hi there,

Thank you for your fantastic 5* review at Tenpin Cambridge! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff so friendly and helpful and we look forward to welcoming you back to the venue again very soon! Best wishes- Steph

Rated 2 out of 5 stars

Service with a smile would be great

Service with a smile would be great , very rude service and blunt, the blowing on my lane and lane next to us stopped working and we had to wait 10mins for it to be fixed and we payed for 1hour only got 50 minutes. The arcade pool tables took my pounds and didn’t work and the machine to change cash to coins didn’t work so we couldn’t use arcade after the pool took the pounds.

1 April 2026
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Reply from Tenpin - Cambridge

Hi, thank you for taking the time to leave a review of Tenpin Cambridge. We're sorry to hear that there was some technical issues during your recent visit, causing your session to be cut shorter. If you would like to discuss this further, please send an email over to customer.feedback@tenpin.co.uk. Please include as much detail as possible. Once again, we are sorry for the inconvenience caused and we do hope to welcome you back again for a much better experience.
Take care,
Kirsty

Rated 1 out of 5 stars

I waited 35 minutes for a cheese and…

I waited 35 minutes for a cheese and pesto panini and a Pepsi max and there wasn’t any pesto in the panini

1 April 2026
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Reply from Tenpin - Cambridge

Hi there, thank you for taking the time to review Tenpin Cambridge! We're very sorry to hear that there had a been a long wait for your order to arrive and that there had been an issue with the food. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review- Cambridge'. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Quite an eventful night.

I made multiple strikes and ended up winning, easy. Then I hit the arcades and won, easy.

Quite an eventful night.

25 March 2026
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Reply from Tenpin - Cambridge

Hi there, thank you the amazing 5* review for Tenpin Cambridge! We're so pleased to hear that you had an eventful night and that you enjoyed the bowling and arcades. We can't wait to see you back again soon for more bowling fun! Best wishes - Adelaide

Rated 5 out of 5 stars

The staff was really great and helped…

The staff was really great and helped me as I am a regular customer love bowling was given a voucher for 2 for 1 game offer for my next visit lots to do arcades snooker karaoke rooms too

25 March 2026
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Reply from Tenpin - Cambridge

Hi there
We're delighted you enjoyed your visit and that our team was helpful. It's great you appreciate the bowling and other activities. Thank you for your positive feedback and 5-star rating! Best wishes - Clare

Rated 4 out of 5 stars

Friendly and attentive staff. Check their website for promotions to save money.

We have some friends visiting and decided last minute going bowling. At the place, we realised that it was much more expensive that we expected and decided to cancel it. However, the staff who attended us, gave us some advice and suggested to booking it online (despite we were already at the location) and apply for the online discount.
So we played two games, order some drinks and food and we had a great and funny afternoon.
We are grateful to the staff. They were also very friendly and attentive. The installations are great, the music is not too loud and allow conversation. The lanes seats are comfortable. There are good combinations of food and drinks when booking to save money.
My advice is to check previously on their website and ensure that you book with some of the deals, otherwise is expensive.

29 January 2026
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Reply from Tenpin - Cambridge

Hello there. We're glad you enjoyed your visit and appreciate you sharing your recent experience at our Tenpin in Cambridge. We're happy to hear that our staff was helpful in finding a way for you to enjoy bowling with your friends, and that you found the atmosphere to your liking. Thank you for the recommendation to check our website for deals! - Many Thanks - Kimberley

Rated 4 out of 5 stars

Great games

Booked a couple of games here.... we had children and pensioners in our group! Lanes were clean and ready, easy to check in and play. Staff were friendly and helpful. Perhaps music a little loud but we enjoyed our games.

25 March 2026
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Reply from Tenpin - Cambridge

Hi Abi, thank you for leaving Tenpin Cambridge a lovely 4* rating! We're glad you enjoyed your games with your group! We appreciate your feedback regarding the music volume and are happy that our lanes and staff met your expectations. Thanks for your review and we hope to see you again soon! Best wishes - Rosie

Rated 4 out of 5 stars

Good experience regular visitor,

Good experience regular visitor,

25 March 2026
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Reply from Tenpin - Cambridge

Hi Kev, thank you for leaving Tenpin Cambridge a rating! We greatly appreciate your 4-star rating and are so glad you regularly enjoy your visits with us. Thank you for your continued patronage! We look forward to seeing you again soon! Best wishes - Rosie

Rated 4 out of 5 stars

Lovely staff

Lovely staff
Quick and easy to play bowling
The food was pretty terrible though.

25 March 2026
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Reply from Tenpin - Cambridge

Hi Beth
We're glad you enjoyed the bowling and our staff! We appreciate your feedback and will work on improving our food quality. Thanks for your review. Best wishes - Clare

Rated 5 out of 5 stars

Very good Welcom and always up to assist

Very good Welcom and always up to assist

25 March 2026
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Reply from Tenpin - Cambridge

Hi there, thank you for the 5* review for Tenpin Cambridge! It's great to hear that you enjoyed your visit and the service from our team. We hope to see you again soon! Best wishes- Adelaide

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