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Tenpin - Cambridge Reviews 

212
TrustScore 3.5 out of 5

3.6

Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY Cambridge, GB


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Rated 3 out of 5 stars

Really sad to see the pins are now on strings which really changes the bowling experience (and not for the better) Appeared understaffed as long waits for food and drinks whether ordered on the app... See more

Company replied

Rated 4 out of 5 stars

Tenpin is great. It's what you expect. The only reason it got 4 stars was because there are never enough smaller balls or they are all xsmall finger holes. Otherwise it's a good trip out and usually... See more

Company replied

Rated 5 out of 5 stars

Our original lane only had one bumper working but a member of staff quickly switched our lane after informing them. We got 2 games for £30 for 3 people which I thought was good value. Good selection o... See more

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Rated 5 out of 5 stars

Had a lovely time at Ten Pin Bowling with my mum and son, while baby happily sat watching in the buggy the whole time. The bowling area was really clean, well looked after, and had a lovely atmo... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Cambridge is at Cambridge Leisure Park on Clifton Way, easy reach from the city centre, Cherry Hinton and Romsey — close enough to cycle, easy enough to drive. With 28 bowling lanes and lane lighting effects, there’s room for everyone from fresher socials to family Sundays. Students especially welcome. And it’s not just bowling. We’ve got private karaoke rooms, pool tables, air hockey and a full arcade to keep things going all night. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Cambridge, sorted.


Contact info

  • Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY, Cambridge, United Kingdom

  • 0333 034 6100

3.6

Average

TrustScore 3.5 out of 5

212 reviews

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3.6

All reviews

(212)

11,238 reviews in the last 12 months

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Rated 3 out of 5 stars

All round a good experience

All round a good experience, but didn’t seem to be any air-conditioning and it was very hot

3 June 2026
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Reply from Tenpin - Cambridge

Hello Mark, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Cambridge. We are pleased to hear that you enjoyed your visit to us. However, we are disappointed to hear that the temperature was too warm. We will pass your comments onto our team, so that we can look into this. Many Thanks - Kimberley

Rated 5 out of 5 stars

bowling

enjoy playing there good staff

27 May 2026
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Reply from Tenpin - Cambridge

Hi Ken, thank you very much for the brilliant 5* review of Tenpin Cambridge! We are delighted you had such a great time and we really hope to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Great fun really enjoyed it

Great fun really enjoyed it

8 April 2026
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Reply from Tenpin - Cambridge

Hi there, thank you for the lovely 5* review for Tenpin Cambridge! We're delighted to hear that you had a fun visit, and we look forward to seeing you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great family day out

The venue was clean and well organised. The staff were very helpful. A great day out for the family.

20 May 2026
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Reply from Tenpin - Cambridge

Hi Tina, thank you very much for the excellent 5* review of Tenpin Cambridge! We are delighted you had such an enjoyable visit and found our venue clean and staff helpful and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars
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Reply from Tenpin - Cambridge

Hi Peter, thank you for your 5* rating of Tenpin Cambridge! We're so pleased to hear that everything was great and we can't wait to welcome you back! Best wishes, Jade

Rated 5 out of 5 stars

My daughter has a party at Ten Pin for…

My daughter has a party at Ten Pin for her 11th birthday with some of her friends. We hired two lanes and she and her friends had an amazing time! Ten Pin is a really good place to spend with friends and family, the arcade is an added bonus,

13 May 2026
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Reply from Tenpin - Cambridge

Hi Natalie, thank you for rating Tenpin Cambridge 5*! We're thrilled to hear that you had a great experience and enjoyed our facilities. We can't wait to see you back again soon! Best wishes, Jade

Rated 1 out of 5 stars

Quality issues + Staff was not helpful

Staff was not helpful. Karaoke Booths had poor sound quality. No refund was given. Special bowling offers were announced after a certain time - after waiting for an hour, the offer was then suddenly canceled. Went there with a big group of students and left very disappointed.

10 May 2026
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Reply from Tenpin - Cambridge

Hi there, thank you for taking the time to review Tenpin Cambridge! We're very sorry to hear that there had been issues with the sound in the karaoke rooms and with the service during your visit. Please send an email to customer.feedback@tenpin.co.uk and we can pass this on to be looked into. We hope to see you again soon for a better experience! Best wishes - Adelaide

Rated 4 out of 5 stars

Straight on the bowling alley

Straight on the bowling alley. Helpful staff. Easy to use new payment card system for the arcade area.

13 May 2026
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Reply from Tenpin - Cambridge

Hello Brenda,
Thank you for taking the time to rate Tenpin Cambridge 4 stars. We're glad you enjoyed your bowling experience and that our staff was helpful. It's great to hear the new payment system in the arcade was easy to use. Thanks for your feedback and we look forward to welcoming you back again soon. All the best ~ Laura

Rated 1 out of 5 stars

We ordered some cocktails and they were…

We ordered some cocktails and they were very watered down no taste and not very nice won’t be going back due to the lack of effort put in at making them 👎

13 May 2026
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Reply from Tenpin - Cambridge

Hi Paul
We appreciate you taking the time to share your experience. We're sorry the cocktails were not up to standard, and we'll address this to ensure improvement. If you would like to speak to our team, please send an email to customer.feedback@tenpin.co.uk with the details of the visit and the subject as "Review - Cambridge". We can then reach out to you directly. Best wishes - Clare

Rated 2 out of 5 stars

I order food but tooo late

I order food but tooo late

13 May 2026
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Reply from Tenpin - Cambridge

Hi Hari
We regret your order arrived late. We'll investigate to improve our delivery times and appreciate your feedback. Best wishes - Clare

Rated 2 out of 5 stars

Didn’t bowl me over

Really busy. Waiting to book in waiting to get drinks waiting to order food waiting to use machines, lane broke 3 times whilst using (bumpers wouldn’t come up for my son) told them about it twice and didn’t want to wait on the third occasion. Way too expensive.

Not worth it

13 May 2026
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Reply from Tenpin - Cambridge

Hi Matt
We're sorry your visit was negatively impacted by long waits, machine issues, and pricing. We appreciate you bringing these concerns to our attention. We'll review these issues to improve our guest experience. Best wishes - Clare

Rated 4 out of 5 stars

Good place to have fun

We love to go bowling, and it is a great experience every time. The low point is always about the food, and this time, Guinness was out of stock.

6 May 2026
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Reply from Tenpin - Cambridge

Hi Denise, thanks for leaving Tenpin Cambridge a lovely 4* rating and review! We're glad you enjoy bowling with us. We appreciate your feedback regarding the food and the Guinness stock. We'll look into this to improve our service, and we hope to see you again soon! Best wishes - Rosie

Rated 1 out of 5 stars

Understaffed

Ordered drinks that didn't come for 25 minutes

4 May 2026
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Reply from Tenpin - Cambridge

Hi Charlotte, thank you for taking the time to review Tenpin Cambridge! We're very sorry to hear that there had been a long wait time for your drinks order to arrive. We really appreciate your feedback and will ensure this is passed on for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Good bowling trip

Used a special offer to keep cost down. Was running late to arrive and they happily revised the arrival time on the booking. Friendly staff and welcomed the drinks and food deliveries to the lane.

6 May 2026
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Reply from Tenpin - Cambridge

Hi Phillip, thank you for rating Tenpin Cambridge 5*! It's great to hear that our team were able to help and you had a great time overall. We will pass your kind feedback on to our team, and we hope to see you back soon! Best wishes, Jade

Rated 3 out of 5 stars

We visited Cambridge Leisure again and…

We visited Cambridge Leisure again and had a great time overall – the game and experience were fantastic.

Unfortunately, the food service let it down. We waited about 40 minutes for two pizzas, and when they finally arrived, they were no longer warm. This isn’t the first time we’ve had issues with food – on a previous visit we also experienced long waits and didn’t receive what we ordered.

It’s a great place, but the food service really needs improvement.

6 May 2026
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Reply from Tenpin - Cambridge

Hello Tomek,
Thank you for taking the time to rate Tenpin Cambridge 5 stars. We're happy you enjoyed the game. We're sorry to hear about the slow food service and that your pizzas were not warm. We'll share your feedback with our team to improve our food service. We hope to welcome you back soon and that your next visit is a 5 star experience. All the best ~ Laura

Rated 2 out of 5 stars

It wasn't a great experience

It wasn't a great experience, sadly. The Cambridge premises were late opening up and there was no apology to acknowledge this, the service was slow and our bowling lane electrics short-circuited (according to the technician) so the barriers failed to raise for our children. It costs £66 for a family of four to go bowling so the experience didn't really feel like value for money.

6 May 2026
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Reply from Tenpin - Cambridge

Hello C Moore,
Thank you for taking the time to rate Tenpin Cambridge 2 stars. We regret to hear that your visit to our Cambridge location was not satisfactory due to the late opening, slow service, and lane malfunction. We'll pass your comments on to the relevant team so that improvements can be made. We hope you'll consider visiting us again. All the best ~ Laura

Rated 3 out of 5 stars

Average

Not enough lighter/smaller bowling balls available. Our lane developed a fault and it took a long time before anyone came to assess it. Some of the arcade games weren't working properly and some took credits without exchanging for a game. Not great value for money sadly

6 May 2026
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Reply from Tenpin - Cambridge

Hello Els,
Thank you for taking the time to rate Tenpin Cambridge 3 stars. We regret that the bowling balls, lane fault, and arcade games negatively impacted your visit. We appreciate you bringing these issues to our attention. We will look into these concerns. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura

Rated 5 out of 5 stars

Had a lovely time at Ten Pin Bowling…

Had a lovely time at Ten Pin Bowling with my mum and son, while baby happily sat watching in the buggy the whole time. The bowling area was really clean, well looked after, and had a lovely atmosphere.

I especially loved how you can pre-book drinks beforehand, it made everything so much easier with no faffing around once we arrived. Such a convenient touch for families.

Another thing we really enjoyed was being able to add your photo to the scoreboard. It’s such a fun little feature and makes the experience feel more personal.

Overall, a really enjoyable family outing and we’ll definitely be back! Xx

6 May 2026
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Reply from Tenpin - Cambridge

Hello, what a fantastic 5* review of Tenpin Cambridge! We are so happy your visit was so enjoyable and you found our venue clean and atmosphere great! It is also great to hear your baby had a great time and hopefully will soon be playing their own games! In the meantime ,we really hope to see you again soon and we very much look forward to welcoming you back! Best wishes -Mel

Rated 5 out of 5 stars

It was easy to organize and the boys…

It was easy to organize and the boys had fun

29 April 2026
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Reply from Tenpin - Cambridge

Hi Van Dijk, thanks for leaving a rating and review for Tenpin Cambridge! We appreciate your 5-star rating! We're happy the organisation was easy and the boys had fun. Thanks for the feedback! We hope to see you again soon! Best wishes - Rosie

Rated 4 out of 5 stars

All good about for a slightly sticky…

All good about for a slightly sticky bumper on lane 18 which gave me a bunch of cheat points.

29 April 2026
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Reply from Tenpin - Cambridge

Hi Jean-Charles, thanks for leaving a rating and review for Tenpin Cambridge! We're glad you enjoyed your experience! We appreciate your feedback and will ensure this is shared with the correct teams. We hope to welcome you back again soon! Best wishes - Rosie

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