Really sad to see the pins are now on strings which really changes the bowling experience (and not for the better) Appeared understaffed as long waits for food and drinks whether ordered on the app... See more
Company replied

Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY Cambridge, GB
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Really sad to see the pins are now on strings which really changes the bowling experience (and not for the better) Appeared understaffed as long waits for food and drinks whether ordered on the app... See more
Company replied
Tenpin is great. It's what you expect. The only reason it got 4 stars was because there are never enough smaller balls or they are all xsmall finger holes. Otherwise it's a good trip out and usually... See more
Company replied
Our original lane only had one bumper working but a member of staff quickly switched our lane after informing them. We got 2 games for £30 for 3 people which I thought was good value. Good selection o... See more
Company replied
It was very easy to book and as it was a family outing it was very enjoyable for the children with bowling drinks and something to eat
Company replied
Tenpin Cambridge is at Cambridge Leisure Park on Clifton Way, easy reach from the city centre, Cherry Hinton and Romsey — close enough to cycle, easy enough to drive. With 28 bowling lanes and lane lighting effects, there’s room for everyone from fresher socials to family Sundays. Students especially welcome. And it’s not just bowling. We’ve got private karaoke rooms, pool tables, air hockey and a full arcade to keep things going all night. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Cambridge, sorted.
Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY, Cambridge, United Kingdom
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The staff were very helpful and welcoming. The booking was on time. My kids enjoyed themselves.

Reply from Tenpin - Cambridge
We had a good time, the only issue with had was a long wait for food and drinks to be served to the lane. Overall was a good experience and we will come back soon

Reply from Tenpin - Cambridge
It was a lovely night out at Tenpin. We had lots of fun playing bowling and other games. The staff were helpful, drinks of choice were available. However, cleanliness of the environment leaves much to be desired. From the tables at the bar area to the toilets. I understand its a busy place but clearing tables after they have been used doesn’t take an awful lot of time. The loos aren’t cleaned frequently to maintain hygiene. One lady had to shout for a tissue while using the toilet and the lady in the next cubicle helped her with one. It would be great to see changes in these areas.

Reply from Tenpin - Cambridge
The control panel was easy to use and play was effortless.
We played pool afterwards, you just tapped your card to play.
Good fun.

Reply from Tenpin - Cambridge
We had a good time but it took some time to get set up. We came for karaoke but the microphones weren't working, we were told they'd run out of batteries and staff had to go out and buy some, then we switched rooms which was fine - though one of the mics in the new room didn't work very well and the other had to stay attached to the wall. We got our full hour's worth of time though.

Reply from Tenpin - Cambridge
Disabled toilets were out of order with a sign that looked quite old. Luckily the cinema two floors above kindly allowed disabled guests to use their facilities.
Sadly I met someone else in the queue who said it was an ongoing issue.
Short version- this branch of Hollywood Bowl do not care about disabled guests or their duties to provide reasonable adjustments under the equality act.

Reply from Tenpin - Cambridge
Had my son's 10th birthday party here and it was brilliant! The kids had an amazing time. Great venue, friendly staff, and everything ran smoothly. We'll definitely be back!

Reply from Tenpin - Cambridge
We booked our company party at Tenpin in advance, and pre-booked our food. We have arrived early, as requested in the email, but upon check-in we were told that there were no bowling alleys available and were asked to wait an extra 30 minutes. We have agreed, and were told that the kitchen will start preparing our food. Finally we were given a lane, and the games themselves were fun. However, an hour later, once we finished bowling we still have not received our food. We sat down at one of the booths and I went to the bar to ask about it. The lady said she will notify the kitchen. We then waited another 30 minutes, and when the food arrived it was cold and mediocre. The southern fried chicken burger contained only two ingredients - an overcooked chicken tender and the bun - nothing else. I guess you do get what you pay for. I don't think I will ever book this venue again.

Reply from Tenpin - Cambridge
Bowling was good as useless but Very long line to get drinks at the bar all staff very slow. Bar area very dirty, no balls to choose apart from what’s on the lane. Toilets very dirty and no toilet roll in any toilets

Reply from Tenpin - Cambridge
Terrible experience only one person on the check in with a very long queue waiting at least 20 mins then when bowling there was the last people drinks and food were still there also our lane the bowl started to smoke and was moved but the other people were still on the lane we were supposed to be relocated too and it was very unorganised. Then our drinks were made wrong and took over 30 mins to remake terrible service

Reply from Tenpin - Cambridge
Arrived 15 minutes early to the booking like the email said to then be told that the booking wasnt until 9.20 pm (booking was 9pm) showed the email to be told "well thats not what the system is saying and theres nothing we can do". this was booked for a birthday and other things around it which messed up the rest of the evening. Went back to check in at 9.11 to be told come back in 8 minutes! No point in booking time slots if there going to over book or take in walkins and priorities those other the online paid bookings

Reply from Tenpin - Cambridge
When we went to lane there were dirty glasses and food left and no cleaning done. Drinks order took ages even though not busy then just put on table half spilled on tray and no empties taken. Young staff need supervision as they are lazy if not.

Reply from Tenpin - Cambridge

Reply from Tenpin - Cambridge
Booked 2 games of bowling and food for 2 people at 17.00.
Got to our lane around 17.05… got through one game and our food came. The server didn’t bring salt only ketchup for our burgers and chips deal. So we had to queue back at till just to ask for salt… As we got back to our 2nd game, security came over at 17.25 and told us we had been too long in our lane (we also had a baby with us and take into consideration we are in our 40’s) made us feel extremely uncomfortable as he stood there with his radio and everyone gawping around us like we had done something wrong ! We explained calmly we had got to our lane just after 17.00 but he hung over us Only to be told 5-7mins later they had made a mistake we wasn’t over time !! By then we felt it had ruined our experience and sadly it was also a birthday treat over the new year, bowling here had turned in to a terrible evening. Never have we ever felt so uncomfortable at a bowling venue.
If you visit with a child or god forbid someone who actually needs extra time due to a disability I would hate for anyone to feel how we did !

Reply from Tenpin - Cambridge
It's changed from when I last went a few years ago. The lanes are more private and there was a big area for pool and arcade games. Overall quite enjoyable.

Reply from Tenpin - Cambridge
A nice way to spend an hour on a rainy day. We did the special Monday deal of £40 for a pizza and bowling for up to 6 (there were five of us). The pizza was much nicer than I expected. An hour for three kids and two adults was about a game and a half. Everyone had a great time.

Reply from Tenpin - Cambridge
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