Tennisexpress Reviews 

Customer service was excellent

Good job and good website

Great deals and a very quality selection of tennis gear from rackets to even some pickleball stuff

Great experience buying from tennis express. never disappointing

Well, I thought I was ordering a skirt, but to my surprise I got a tank top that was pictured with this top…ugh! And it is a final sale item with no refund or exchange available! Lesson learned…order from astore rather than online!

Tip for consumers:
Don’t show the skirt…just show the top. This was very confusing. Although I have ordered from Tennis Express in the past, this order put a very bad taste in my mouth. I may not order online from your website again! In the past, I have given you folks the maximum number of stars, but not this time!

Products used:
Nothing so far.

What I love about tennis express is that they ship the same day! My order arrives quickly and they have such a great collection of apparel for the entire family!

The website is easy to use. I can usually find a pair of shoes on sale which helps as I go through them quickly.
Keep up the good work!!

I recently purchased pickleball shoes from Tennis Packs, and I’m extremely satisfied with my experience. The customer service was excellent, and the product quality exceeded my expectations. Everything arrived just as described, and the whole process was smooth and reliable. I would highly recommend this trustworthy website to anyone looking for great gear!

I purchased a racquet for my daughter, but after speaking with her coach, we realized the model was too heavy. I contacted Tennis Express to initiate a return. Their customer service representative specifically asked for photos to verify the condition before approving the process. I sent photos showing the racquet untouched and still in its original shipping bubble wrap. The rep confirmed it was in "new condition" and issued a return label.

I shipped it back exactly as it arrived. They received it on a Monday but sat on the package until I emailed them days later to ask about the status. Suddenly, they claimed the plastic grip had been opened and hit me with a 10% restocking fee. This was a complete fabrication. The racquet was never opened or used.

When I emailed and called to dispute this completely unjustified fee, their customer service team completely ignored me. I had to file a formal dispute with Affirm. Affirm looked at my email evidence and immediately reversed the charges in less than five minutes.

Do not trust this company's return policy. If you have to return an item, take extensive pictures, because they will try to hit you with fake restocking fees and then ignore your communications when you call them out on it.

Worst customer service. I had to return the racket twice because it was damaged from stringing department. I bought it new and get the items twice damaged. Quality control is poor and would not recommend to buy it here.

Horrible paid for tennis racquet for my child Dec didn’t get it until March !! Diasaster rip off how can they do this rude on phone laughed at me while my kid had no Raquet for Christmas do not buy here from them !!!

No worse purchase experience than here. Bought a string racquet, and also paid for a set of string. However, when I receive the racquet, it was unstrung with a set of string. I had to pay extra money to make the racquet work for match in two days. I bought other racquets from different online stores before. Tennis express is the only one shocked me.

I have shopped at TENNIS EXXPRESS for 15 years. I have spent thousands of dollars on their high quality tennis gear and rackets. If you need any tennis related equipment or clothing, TENNIS EXPRESS is the best online store available. I highly recommend TENNIS EXPRESS to all players and coaches.

My order was canceled without explanation. Don’t bother to order.

I bought a tennis jacket and pants warm up set on July 8. The pants shipped but no jacket. I emailed them on July 20 requesting tracking for the jacket but no reply. On July 25 I got an email saying the jacket had shipped, but on August 5 it still hadn't arrived. Sent another email and called - was told that the item never shipped and is actually not in stock. The result is that I'm stuck because I'm playing at a club that requires all white attire, I ordered the jacket a month in advance but it's not here and I'm scrambling to find an alternative. Tennis Express sent a misleading, erroneous email two weeks ago saying the item ago finally shipped when it was never in stock - very poor. I have no confidence in their truthfulness, responsiveness to customers, or ability to fulfill orders. Do not recommend.

I ordered Babolat shoes on 7/15/22 through the Shop App. I never received any shipping info or order status updates. I called 16 days later and they do not have the shoes in stock and never bothered to notify me. Terrible customer service and no communication.

Horrible Customer Service. I bought 3 clothing items from the 4th of July sale. They never sent me out any tracking number or any communications for 2 weeks. Then I had to call them to ask them for the status ofd the order. They told me that 2/3 items were sold out. I expected a cancellation of them since it's their "final sale" but they just went ahead and sent 1 item without even notifying me. Also, I had to call in them to "cancel" my "sold out" item to even retrieve a refund?

Also, while I was on the phone I was asking for a return label, yet they told me you can do it online? What? I am talking to you on the phone and you know my situation. Why would I need to go backwards another 10 steps? LOL

Ordered July 6th. As of July 18: no shipment, no communication, won't answer the customer service phone number, won't response to customer service emails. No choice but to reverse charges on credit card. One star is one too many.

As other posters have said, do NOT expect to get your order any time soon. They're implementing a new point-of-sale system (at least according to their customer service reps), I placed an order on july 1st and over two weeks later I have yet to receive an update. You can't even cancel the order through them as they require you to call, but nobody answers the phone. Terribe service.

I had trouble with the website and had to order via phone with an agent who witnessed the problem I had and was able to overcome the IT problem. That was on July 2, and at the end of the day on July 14, no progress has been made on my order. I know this after trying to get a response for 40 minutes from the online chat bot, and simultaneously waiting over 20 minutes for someone to answer a phone call. An agent said what I've heard on three previous phone calls, that they have had a change in computer systems, and but my racquet would be sent to a warehouse to be strung and shipped out in 24-48 hours. Last chance before I cancel my order. I just worry about getting a refund.