Tennisexpress Reviews 

1,990
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online store is very easy to navigate, helping them quickly find what they need. People truly love the wide selection of top-tier tennis gear, shoes, and apparel available at remarkably affordable prices. Shoppers consistently appreciate the remarkably fast shipping and reliable delivery services that get items to their front doors promptly. Some reviewers were not happy with occasional severe order delays, poor communication, or receiving items that arrived damaged. A few people also experienced frustrating issues with products arriving unstrung, requiring extra effort and unexpected costs.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the incredible prices and wide... See more

Delivery service

Reviewers express high satisfaction regarding the fast shipping and reliable handling of their orders.... See more

Website

Reviewers highlight positive aspects of the website, describing it as user-friendly and very easy to navigate... See more

User experience

People report positive experiences with user experience, highlighting an easy interface and clean website.... See more

Price

Consumers find price to be very satisfactory, consistently praising the incredible costs for shoes, clothes,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have shopped at TENNIS EXXPRESS for 15 years. I have spent thousands of dollars on their high quality tennis gear and rackets. If you need any tennis related equipment or clothing, TENNIS EXPRESS is... See more

Rated 5 out of 5 stars

I’ve never been to the physical location but I have taken a look at the website so many times it’s uncountable. I find that their racket apparel is not only some of the greatest stuff I’ve ever seen,... See more

Company replied

Rated 5 out of 5 stars

Always fast shipping of great products! Solid prices as well

Company replied

Rated 5 out of 5 stars

The website is easy to use. I can usually find a pair of shoes on sale which helps as I go through them quickly. Keep up the good work!!


Company details

  1. Tennis Store
  2. Activewear Store
  3. Clothing Store
  4. Shoe Store
  5. Sporting Goods Store
  6. Sportswear Store

Written by the company

Tennis Express is a leading specialty retailer dedicated to serving tennis and racquet sports players of all levels. Since 2000, we have helped players find the right equipment, footwear, apparel, and accessories to perform their best on and off the court. Based in Houston, Texas, Tennis Express serves customers nationwide through TennisExpress.com and our Houston retail superstore. We carry an extensive selection of tennis racquets, strings, shoes, apparel, bags, balls, and accessories from many of the world's leading brands. Our team is passionate about racquet sports and committed to providing knowledgeable, professional service. Whether you're purchasing your first racquet, looking for the right tennis shoe, testing a new racquet through our demo program, or upgrading your equipment, our goal is to make the experience easy and help you find products that fit your individual needs. In addition to tennis, we offer a growing selection of pickleball and other racquet sports products, making Tennis Express a destination for players looking for quality equipment, competitive pricing, and expert support. At Tennis Express, we're committed to continuously improving the customer experience and delivering the level of service our customers expect—before, during, and after every purchase.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,990)

114 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service. Decent price. I now have enough Tourna Grip to take care of my whole team for the fall season and maybe spring, too. The only thing I don't like is that the red tape to finish the over grip application is a roll, not individual pre-cut pieces. I will have to carry scissors. One more thing in my tennis bag!

30 September 2024
Unprompted review
Rated 5 out of 5 stars

The ASICS are a gift for my daughter’s…

The ASICS are a gift for my daughter’s birthday in October. I’m sure they will fit as she tried on mine that I also purchased at Tennis Express. The price was right and it’s easy to order on line. I know if the size isn’t correct, I could return them after her birthday.

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Great tennis shoes!

My Adidas Barricade 13 shoes arrived and I wore them to a match that evening. In other reviews, players said a break in period was needed but I wore mine right out of the box that night and they were awesome! They are very comfortable and the cushioning is excellent. I’ve had matches every day this week and they have been great. I highly recommend these shoes!

23 September 2024
Unprompted review
Rated 4 out of 5 stars

pricey but good.

The tennis racquet was pricey but my daughter seems to like it. It took her a little time to get used to the larger size. The website was a little clunky with payment but it worked in the end.

18 September 2024
Unprompted review
Rated 3 out of 5 stars

I love this company

I love this company. Its the third time I've bought PB shoes from TE. I love my new shoes - I love how they look and how they feel when I first put them on. However, after I play a couple games, my feet start to hurt. Not sure I can return them now that I have worn them twice.

25 September 2024
Unprompted review
Rated 4 out of 5 stars

My order arrived as scheduled

My order arrived as scheduled. Order was accurate. My only complaint was that the logo was screen printed, and not embroidered. This was not mentioned in the description.
The logo will surely fade and look terrible over several laundry cycles.

25 September 2024
Unprompted review
Rated 4 out of 5 stars

Variety of Products and Stringings…

Variety of Products and Stringing is always done in a timely fashion. I would like to state that many times I have found items i would like to purchase but the store has been out of my size and no one knows when it will be back in stock. If you guys could have more stock for the common sizes you would have way more sales

13 September 2024
Unprompted review
Rated 4 out of 5 stars

I liked that there were many choices

I liked that there were many choices. The checkout experience was a little more complicated than expected and not very clear (eg discount not applied to all items).
Also the shoes I ordered fit well in length but a too narrow so the fit is pretty tight.

22 September 2024
Unprompted review
Rated 1 out of 5 stars

Extremely poor service

Extremely poor service.

Bought two sets of strings. They sent the wrong ones.

I called them twice and no response. I emailed them and finally a response. They claimed I ordered the wrong strings and that I am stuck with them.

I stated I would dispute the charges. They then stated that would replace the strings with the correct ones and I would not have to pay for shipping. They emailed a shipping label. I packed the strings, went to a FedEx drop off site and the strings were mailed to them.

They received the strings and I wanted 5 days with no response.

I emailed them again and they stated I could ask for a refund. I asked for a refund. They then charged me 50 % of my order. When I asked why they they stated shipping costs.

I ended up disputing the charges with my credit card company.

Tennis Express should be avoid at all costs.

Order from Tennis Warehouse or Amazon as you will receive
much better service, honesty, and customer service!

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Fast Shipping!

Always great experience ordering from this site. Great sale prices and appreciate fast shipping.👏

10 September 2024
Unprompted review

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