Justin Rodriguez did an excellent job walking me through connecting my TV to the internet, and helped me log into my account. He was fast and efficient. He deserve a bonus for working with an old la... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy to talk to directly to a live person,, this was most important. I had a problem in the past and didn't want to experience it in the future. He was very professional and understood my prob... See more
Company replied
We were having “a time” trying to use the internet in our RV on our trip to Florida. We got connected to “Sandra”with Tengo. She was AMAZING and extremely patient with us explaining all we needed to m... See more
Company replied
Sammy was extremely good at his job as Help Desk Support. His understanding of the problem and subsequent solutions, not to mention the patience he had during the call, was outstanding. He obviously... See more
Company replied
Company details
Written by the company
TengoInternet has provided outdoor wireless connectivity to businesses since 2001. Our approach to outdoor WiFi solutions has been proven to: 1) Improve guest ratings 2) Reduce guests complaints 3) Increase occupancy 4) Enable customers to generate revenue from their WiFi investment. We have installed over thousands of WiFi networks throughout North America, successfully connecting millions of consumers. We serve our valued customers from our corporate headquarters in Austin, TX and our network operations center in San Antonio, TX.
Contact info
3300 N I-35 Suite #600, 78705, Austin, United States
- 512-469-7660
- info@tengoInternet.com
- www.tengointernet.com
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Russell was very knowledgeable
Russell was very knowledgeable, patient and persistent in getting my problem solved! He deserves a promotion and a raise! He puts the service back in customer service!
19 May 2026
Unprompted review
Reply from TengoInternet
Hi LeaBeth, thank you for your feedback! We are glad to hear that Russell provided you with excelent customer service while getting you connected!
GREAT CUSTOMER SERVICE today
GREAT CUSTOMER SERVICE today. It’s alway a plus for when a live person is helpful when called
11 May 2026
Unprompted review
Reply from TengoInternet
Hi Sheri, thank you for your feedback! We are glad to hear that we provided you with great customer service while getting you connected!
I called in because I had no Internet…
I called in because I had no Internet and I was unable to determine it back up myself so I called for help. I was told that there was indeed a problem and the company was working on it. "Escalation ticket" was the term used. I have no idea what that means. For future reference please use plain words that are understandable. I am pleased that Tengo internet communicated with me by email in regards to the Internet failure. I have never gotten an email before when I called in about a problem. It lets me know you are working on the issue and progress being made. Will you please email me when the problem is resolved. Thank you.
9 May 2026
Unprompted review
Reply from TengoInternet
Hi Jesusa, thank you for your feedback. I have passed your concerns over to the support team to work on. Please don't hesitate to reach out anytime if you need anything.
The guy that helped me was patient
The guy that helped me was patient, knowledgeable and committed. We continued with me until both tv’s were connected and it was quite tedious.
6 May 2026
Unprompted review
Reply from TengoInternet
Hi James, thank you for your feedback! We are glad to hear that we provided you with great customer service while getting you connected!
The agent was very knowledgeable
The agent was very knowledgeable, patient, and professional.
28 April 2026
Unprompted review
Reply from TengoInternet
Hi Michael, thank you for your feedback! We are glad to hear that we provided you with great customer service while getting you connected!
Russell didn't rush me
Russell didn't rush me. He helped me through the Roku hookup and he was obviously well acquainted with the system. Thanks Russell
16 April 2026
Unprompted review
Reply from TengoInternet
Hi Bill, thank you for your feedback! We are glad to hear that Russell provided you with great customer service while getting you connected!
Service has been very good no complaints
Service has been very good no complaints
15 April 2026
Unprompted review
Reply from TengoInternet
Hi Carla, thank you for your feedback!
Outstanding customer service.
I called to follow up and a job that I had applied for and as extremely satisfied with the service Ashlee provided. They were prompt, polite, and made sure the information was forwarded to the correct person. It was the Gold Standard for Customer Service.
14 April 2026
Unprompted review
Reply from TengoInternet
Hi Chaz, thank you for your feedback! We are glad to hear that Ashlee provided you with excellent customer service!
Reply from TengoInternet
Hi Michael, thank you for your feedback! We are so glad to hear that Juan provided amazing support while getting your guest connected!
Help with connecting.
The AI was actually very good and when it realized it couldn't help me it immediately connected me to a human. He was excellent.
26 March 2026
Unprompted review
Reply from TengoInternet
Hi Elizabeth, thank you for your feedback! We are so glad to hear that we provided amazing support while getting your guest connected!
Sammy was very patient and very…
Sammy was very patient and very professional. He walked us thru step by step. Thank you for the extra customer service.
20 March 2026
Unprompted review
Reply from TengoInternet
Hi Tammy, thank you for your feedback! We are so glad to hear that Sammy provided amazing support while getting your guest connected!
Sandra saved our vacation experience
We were having “a time” trying to use the internet in our RV on our trip to Florida. We got connected to “Sandra”with Tengo. She was AMAZING and extremely patient with us explaining all we needed to make our streaming flawless. She helped us with every issue we had and solved each issue! 5star experience!
12 March 2026
Unprompted review
Reply from TengoInternet
Hi Saralyn, thank you for your feedback! We are so glad to hear that Sandra provided amazing support while getting your guest connected!
I want to give **SANDRA MACIAS** a HUGE…
I want to give **SANDRA MACIAS** a HUGE rave! She was absolutely amazing while helping me set up Tango for an elderly guest who was unable to do it himself. She never once rushed me or seemed frustrated, even though the process took about an hour. The guest’s TVs weren’t even set up yet, and she was incredibly patient and willing to wait while we worked through everything.
I work in management, and when you find someone with this level of patience, professionalism, and kindness, you hold on to them. Sandra truly went above and beyond to help us and made a stressful situation so much easier.
I would also like to note that the elderly guest had called earlier and unfortunately spoke with a gentleman who was very unpleasant to him. I’m so glad that when we called back, we were connected with Sandra. Her attitude and willingness to help completely turned the experience around for the guest.
Sandra is a great example of excellent customer service, and she deserves to be recognized!
9 March 2026
Unprompted review
Reply from TengoInternet
Hi Hailee, thank you for your feedback! We are so glad to hear that Sandra provided amazing support while getting your guest connected!
I received help from a virtual assistant
I received help from a virtual assistant. It was okay. I was able to accomplish the connection at our RV park. I would MUCH prefer a REAL PERSON!
2 March 2026
Unprompted review
Reply from TengoInternet
Hi T, thank you for your feedback and we are glad to know you were able to get connected. If ever our virtual assistant isn't of help, they are able to transfer you to a live person when needed.
The tech guy was fast and smart
The tech guy was fast, smart, professional, was in the USA and I could understand his English. He solved the problem quickly and didnt waste my time or make me regret asking for help. He stayed on the call until the problem was resolved.
1 March 2026
Unprompted review
Reply from TengoInternet
Hi Carol, thank you for your feedback! We are so glad to hear that Russell provided great support while getting you connected!
Every month there seems to be an outage…
Every month there seems to be an outage especially during prime time. No credits are ever given fir down time. And a hastle to have to go thru the set up after every outage
16 February 2026
Unprompted review
Reply from TengoInternet
Hi Clarence, thank you for your feedback! We're sorry to hear that you've had a frustrating experience and we've reached out for additional information so we can work toward a resolution.
You were very helpful and resolved our…
You were very helpful and resolved our issues completely!!!
12 February 2026
Unprompted review
Reply from TengoInternet
Hi Ray, thank you for your feedback! We are so glad to hear that we provided great support while getting you connected!
Russell was very patient with me and professional.
Russell was very patient with me and listened to all the problems I was having with my MAC and iPhone. After working on the issue step by step with me and working on the equipment connection, we were able to resolve it. He gave me a work around in case I have problems in the future. I was very reluctant to call and waited for weeks but I am glad I finally did.
2 February 2026
Unprompted review
Reply from TengoInternet
Hi Nelson, thank you for your feedback! We are so glad to hear that Russell provided great support while getting you connected!
Reply from TengoInternet
Hi Carissa, thank you for your feedback! We are so glad to hear that Sandra provided great support while getting you connected!
Juan was patient and very polite
23 January 2026
Unprompted review
Reply from TengoInternet
Hi Kathy, thank you for your feedback! We are so glad to hear that Juan provided great support while getting you connected!
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