I needed to phone TDS as I had a problem with the online request for out deposit return. I was very pleased with the help I received and everything was sorted out quickly. I spoke with Nathan who w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would like to thank you for all your help and support in getting my deposit back. You were professional, kind, and always kept me informed throughout the process. Your assistance made everything muc... See more
Company replied
I had a really positive experience with Sarah S at TDS. Sarah took the time to explain the whole process clearly and answered all of my questions patiently. She was friendly, professional, and incre... See more
Company replied
We rang TDS today concerning an old deposit from 2014 We spoke to Bradley. He was so knowledgeable and helpful. Told us exactly the procedure we needed to follow to try and resolve our query. Seem to... See more
Company replied
Company details
Written by the company
The Tenancy Deposit Scheme (TDS) is the only not-for-profit, Government-approved tenancy deposit protection scheme in England and Wales, operated by The Dispute Service Ltd. Trusted by landlords, agents, and tenants, TDS offers both a FREE Custodial tenancy deposit protection scheme and an Insurance-backed scheme, ensuring deposits are safeguarded. Should a dispute arise at the end of a tenancy, our free alternative dispute resolution service provides a fair and impartial solution. With a commitment to transparency, efficiency, and excellent customer service, we make deposit protection simple and stress-free.
Contact info
West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, HP2 7TG, Hemel Hempstead, United Kingdom
- 0300 037 1000
- deposits@tenancydepositscheme.com
- www.tenancydepositscheme.com
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tom was great
Tom was great, he listened and added all my details. He’s really kind and helpful!
30 June 2026
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that Tom provided such a positive experience.
Faye was great!
Faye was great, gave me the info I needed to know and didn’t excessively push on the insurance, she was lovely
30 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave a review. We are so pleased to hear that Faye was able to provide the information you needed in a helpful and friendly way. It’s great to know you felt supported without any pressure.
Luke was very professional he…
Luke was very professional he understood my needs and explained everything to me ,no problem at all , credit to you ☺️
29 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review.
We are delighted to hear that Luke provided professional and attentive support, taking the time to understand your needs and explain everything clearly.
It’s great to know he made the process smooth and stress-free for you.
Quickly got through to TDS with advice…
Quickly got through to TDS with advice on next steps. Would recommend.
29 June 2026
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are glad to hear you were able to get through quickly and received helpful advice on the next steps.
I contacted TDS about some info…
I contacted TDS about some info regarding my deposit and Dan was very helpful and quick!
23 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are really pleased to hear that Dan was able to help you quickly and provide the information you needed regarding your deposit.
Tom was really helpful
Tom was really helpful, sending information and reassuring that there is a structured process.
29 June 2026
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your experience.
We are really pleased to hear that Tom was able to support you, provide clear information, and offer reassurance throughout the process.
It’s great to know his help made a positive difference.
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are really pleased to hear that you found the process easy, clear, and straight to the point.
Great experience very nice people
29 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are so pleased to hear you had a great experience and found our team to be friendly and helpful.
Great customer service
Great customer service, very helpful and informative,
29 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that you received great customer service and found the support helpful and informative.
The agent listened and sorted the issue…
The agent listened and sorted the issue 5 stars for him !
29 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for sharing your feedback. We are really pleased to hear that our agent was able to listen to your concerns and resolve the issue for you.
Called severaly just to get my own…
Called severaly just to get my own money back.called again and was told the money was paid .which we never received
29 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
We are truly sorry to hear about your experience and understand how frustrating this must have been, especially when trying to recover your own money.
This is certainly not the level of service we aim to provide. We would like to look into this matter further to understand what happened and ensure it is resolved as quickly as possible.
Please could you contact us directly with your details, so we can investigate this for you and confirm the status of your payment?
Thank you for bringing this to our attention, and we hope to resolve this for you promptly.
Great 👍 most helpful and informative
Great 👍 most helpful and informative
29 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for sharing your feedback. We are really pleased to hear that you found the service helpful and informative.
I experienced problems with the e form…
I experienced problems with the e form very frustrating! However when contacting an actual person (Dan) things moved very quickly he resolved the problem immediately (thank you Dan)
25 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are sorry to hear that you experienced difficulties with the e-form and understand how frustrating that can be.
However, we are pleased to hear that Dan was able to step in and resolve the issue quickly for you.
The process was easy to use and the…
The process was easy to use and the staff were supportive.
4 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are pleased to hear that you found the process easy to use and that our team was supportive throughout.
Excellent
Very good response to all my questions and explained easily.
26 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are delighted to hear that your questions were answered clearly and that you found the response helpful.
A great service by Dan de Rose
Having had a number of issues with my agent and return of deposit
Dan was very helpful in clarifying the situation with the problems clearly as a result of my agent
24 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback. We are pleased to hear that Dan was able to assist you and provide clarity during what sounds like a frustrating situation.
very helpful and easy to get answers
26 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are really pleased to hear that you found our service helpful and that it was easy to get the answers you needed.
Great telephone call
The telephone call I had was very informative and clear.
The man I spoke to was very helpful and patient.
Thank you
25 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are really pleased to hear that you found the call informative and clear, and that our colleague was able to assist you in a helpful and patient manner.
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are pleased to hear that you found our service very good.
Very un user friendly website
Very un user friendly website. Very slow processes. They make you enter numbers on the phone whilst on hold which do not affect anything other than take up your time because you need to repeat these numbers when you get through to a person.
25 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback.
We are sorry to hear that you found our website difficult to use and the process slow. We appreciate how frustrating this can be, particularly when you’re trying to resolve matters quickly.
Your comments regarding the phone system are noted, and we’ll ensure this feedback is shared internally as we continually look to improve our service and user experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.