Temple & Webster Reviews 

13,777
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,547 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, beautiful designs, and great value for money. People also highlight the fast delivery service, noting that items arrive promptly and in perfect condition. Shoppers appreciate the wide variety of stylish furniture and home decor available on the easy-to-use website. Some reviewers were not happy with the customer service, noting difficulties and delays when trying to resolve issues regarding damaged or faulty items. A few consumers also mentioned encountering frustrating delivery delays and poor communication when tracking their missing orders.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality, stylish... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive very quickly and often... See more

Quality

Consumers find quality to be positive, highlighting stunning designs, premium fabric feels, and well-made... See more

Price

Reviewers mention positive feedback about price, noting that costs are reasonable and competitive compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am extremely happy with the side tables. The modern cantilever design looks fantastic and adds a contemporary touch to the room. It's surprisingly sturdy, well-made, and the finish is high quality.... See more

Company replied

Rated 5 out of 5 stars

A riot of colours make this budgie outstanding. I love the large stretched canvas. This gorgeous bird makes my room come alive & makes me smile whenever I look at it. It wasn’t the one I originally o... See more

Company replied

Rated 5 out of 5 stars

​"Stunning design and exceptional quality!" ​This headboard exceeded our expectations. The fabric feel is premium, the padding is comfortable to lean back against while reading, and it adds an instan... See more

Company replied

Rated 5 out of 5 stars

I have bought so many things from this website over the years. They are amazing. Fast delivery, great quality products! Easy to assemble also. I have purchased rugs, bed side tables, desks, bed frames... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Bedroom Furniture Store
  4. Lighting Store
  5. Living Room Furniture Store
  6. Mattress Store
  7. Rug Store

About Temple & Webster

Written by the company

Imagine a one-stop destination for beautiful living at fantastic prices. Temple & Webster is Australia’s largest online retailer in the furniture and homewares market, with over 200,000 products on offer from over 500 suppliers, including direct sourcing capabilities through a private label division. Our vision is simple: to be the first place Australians turn to when shopping for their home.
  • $25 off your first order when you sign up for our email newsletter.
  • Fast delivery across Australia.
  • 200,000+ products to suit every style and budget.
  • Curated collections and style advice.
  • World-class customer service.
  • Stress-free 30-day returns on most items.
  • Sale events, with savings of up to 70% off.

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Written by the company

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.6

All reviews

(13,777)

1,451 reviews in the last 12 months

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Rated 5 out of 5 stars

Love temple and Webster stuff

Love temple and Webster stuff
The quality never disappoints and I’ve been happy with everything I’ve bought from them! Delivery is also prompt and efficient

10 November 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Christine, so happy you're loving our range—thank you so much for the wonderful support!

Rated 5 out of 5 stars

Great value service and products

I have used Temple and Webster previously and always found the quality to be excellent. Very easy to order online and very fast delivery. The pricing is outstanding. I recommend that you should compare their pricing with other outlets, as I did and they were more than competitive.

10 November 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Steven, that means the world to us! So glad you love the quality and great value—thanks so much for the amazing support!

Rated 1 out of 5 stars

Extremely disappointing service

Extremely disappointing service – poor communication and a waste of time
I placed an order with Temple & Webster. According to the tracking information, my order had been dispatched. However, 12 days later, the Australia Post tracking still hadn't changed.
After contacting Australia Post myself, I was informed that they had only received the shipping labels, not the actual product.
I then contacted Temple & Webster, only to be told they didn't even have the stock available.
What I find particularly disappointing is that they knew they didn't have the stock but couldn't be bothered contacting me to let me know. Instead, I was left waiting, checking tracking information and having to chase it up myself to find out what was going on.
I've wasted time searching for and ordering items that weren't even available. Customers shouldn't have to do the chasing to discover that a retailer doesn't have the stock they've ordered. They don't know when the delivery will be as they do not know when they will next have stock. I mentioned compensation to them for the inconvenience but didn't want it in the form of a credit. I was then offered it in the form of a credit. At that point I was even more irritated that compensation didn't cut it for me.
I've now requested a full refund, which of course I have to wait for. This is extremely poor customer service and an absolute waste of my time. I've since had an message from Temple and Webster. They offered to help (something tells me it was a reaction to the 1 star rating) but they the only way to fix this was not to take my money and time for something they couldn't provide.

10 November 2026
Unprompted review
Temple & Webster logo

Reply from Temple & Webster

Hi Jai, we’re here to help. Please email care.socialmedia@templeandwebster.com.au with SMQ Jai in the subject line so we can find your order quickly.

Rated 5 out of 5 stars

Quick delivery

Quick delivery - clear updates and tracking

9 November 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Marisa, love hearing that! So happy it was a breeze—thanks for the shout-out and love!

Rated 5 out of 5 stars

T&W has always been good to me even…

T&W has always been good to me even when an item has issue they always try there best to fixed any issue

9 November 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Efua, we've always got your back! Thanks so much for the wonderful loyalty and love!

Rated 5 out of 5 stars

Great product

Easy to order, fast replies swift delivery product is exactly as advertised

9 November 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Peggy, love hearing that! So glad ordering was a breeze, and everything arrived spot on!

Rated 5 out of 5 stars

Temple and Webster contacted me…

Temple and Webster contacted me throughout the delivery and sent through multiple updates and arrived quickly. The quality of the items were amazing and exactly as pictured online.

9 November 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Madee, so happy everything arrived smoothly and looked just as wonderful in person! Thanks so much for the love!

Rated 1 out of 5 stars

Very disappointed

Very disappointed, the mirror turned up with scratches all over it, have emailed the company three times now all of which my concerns have been ignored. There is a Facebook page dedication to this company with many many negative reviews and stories of customers being ripped off or damaged goods

9 November 2026
Unprompted review
Temple & Webster logo

Reply from Temple & Webster

Hey Emma, we’re here to help. Please email care.socialmedia@templeandwebster.com.au with SMQ Emma in the subject line so we can find your order quickly.

Rated 5 out of 5 stars

My go to for anything home related

My go to for anything home related! So much variety of products, and good quality! Delivery was quick also! I am very happy with my experience and will continue to shop here.

9 November 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Seyda, love being your go-to! Thanks for the support, and happy decorating!

Rated 5 out of 5 stars

I have a few things from Temple and…love the furniture I bought

I have a few things from Temple and Webster, I have loved everything I purchased, didn't wait long for delivery and the products I received look fantastic cannot complain at all about their service.

7 November 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Sharon, your review has truly brightened our day! Thank you for the love, support, and for choosing us!

Rated 5 out of 5 stars

Absolutely love this lamp

Absolutely love this lamp! It is beautifully crafted and looks more like a piece of art than a lighting accessory. A true statement piece that adds elegance, style and character to any room. I couldn't be happier with it and would highly recommend this product. Quick delivery and easy instructions.

7 November 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Christine, that's a true work of art! So happy you love your new lamp!

Rated 5 out of 5 stars

They have a great range

They have a great range. The quality of the dinning chairs I brought is good and add character to our dinning space. They were easy to put together and came with everything needed.
All the details and specifications I needed to make the purchase were in the listing. Delivery was very quick, less than a week for 10 dining chairs.
I can’t fault at all. I’ll shop here again!

7 November 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Rebecca, so happy you love our range and your gorgeous new chairs!

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