I needed to book extra days on a trip that became double booked and I found a good hotel listed on Teletext Holidays. The sales agent - Ric Anderson, was extremely helpful and got me a great deal on... See more
Company replied
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Review summary
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Very helpful and polite. Krishnan was patient with our last minute booking, providing alternatives, giving us time to look at them, and calling back when he said he would. He helped us every step of t... See more
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I went online to check out holidays and Teletext came up. I honestly didn't realise they still existed. Well they do an amazing holiday to be honest the best yet. Our booking was straightforward and K... See more
Company replied
We would definitely book again with Teletext holidays. The representative was professional and very patient with us. Credit cards would not work, couldn’t find passports but Gary was fantastic and ma... See more
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Company details
Written by the company
At Teletext Holidays, we know exactly what you want from your getaway. Whether it’s a sunny beach break in Europe or an exciting long-haul adventure, we’ve got you covered. For over 30 years, we’ve been sending millions of Brits on holiday, all booked by real people who are only ever a call away. Nothing beats speaking to a travel expert who knows your destination inside out, and that’s why we take the time to find the best options for you, so you don’t have to spend hours scrolling through endless choices. Booking with Teletext Holidays means peace of mind. All Teletext Holidays bookings are made through ATOL-protected suppliers, providing guaranteed consumer protection, and as a proud member of the Travel Trust Association (TTA), we guarantee your money is safe thanks to our triple lock protection system. We’re here for you every step of the way, before, during, and after your trip. Our team is available seven days a week, and if you need us while you’re away, our 24/7 in-resort support is just a phone call away. For over 30 years, our commitment has been simple, delivering trusted service and unforgettable holidays. Put your trust in Teletext Holidays for your next break, and let’s make memories together. Trusted service, unforgettable holidays — that’s the Teletext promise.
Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.
Written by the company
- We’ve got it all covered..
- Take your pick from a vast range of holidays including beach getaways and luxurious long haul escapes to all your favourite destinations.
- Exceptional value for money
- All our holidays offer exceptional value for money and suitable for all budgets. Give us a call and talk through your dream holiday.
- Book with confidence
- You can book with confidence as all our package deals are ATOL protected, and your money is protected by the Travel Trust Association.
- More than just great holidays
- We provide more than just great holidays, we have destination guides, travel tips, travel information and a huge range of offers and exclusives for last minute bookings.
- 30 years of travel experience
- Get recommendations, tap into our 30 years of travel experience & relax while we do all the hard work for you.
- Real Person Interaction
- Nothing beats speaking to a real human who is knowledgeable about your destinations, so let us do the legwork and save you hours of scrolling.
- Access to Exclusive Offers
- Have access to special airfares, hotel deals and package rates not available online, along with the opportunity to mix and match offers for a totally unique getaway.
Contact info
166 College Road, Harrow, HA1 1BH, London, United Kingdom
- 0330 190 0001
- customerrelations@teletext.com
- www.teletextholidays.co.uk
4.7
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Andy …
Thank Andy for your help with mine and my daughters holiday really appreciate it on 10/08/2026 and making it go through smoothly thank you .
10 August 2026
Unprompted review
Reply from Teletext Holidays
Hi James,
Thank you for your kind review. We're pleased Andy helped make the booking for you and your daughter go smoothly. We hope you both have a fantastic holiday.
Thanks again,
Sam
I organised a holiday today with…
I organised a holiday today with Stephen, he was really helpful and very patient with me,I think I asked him every question possible.
He got me the vest holiday at a greater deal.
Thank you Stephen
10 August 2026
Unprompted review
Reply from Teletext Holidays
Hi Laureen,
Thank you for your lovely feedback. We're glad Stephen was so patient with all your questions and worked hard to find you a great holiday at a better deal. We hope you have an amazing trip.
Thanks again,
Sam
Kenneth was tremendously helpful in…
Kenneth was tremendously helpful in handling my transaction. It was smooth, clear and straightforward. Very happy customer
10 August 2026
Unprompted review
Reply from Teletext Holidays
Hi Musu Fatty,
Thank you for your review. We're pleased Kenneth made your transaction smooth, clear and straightforward. We really appreciate you taking the time to share your experience.
Thanks again,
Sam
Reply from Teletext Holidays
Hi Chakib,
Thank you for your feedback. We're glad you received good customer service and appreciate you taking the time to leave a review.
Thanks again,
Sam
Excellent service
This is an efficient professional service carried out by Kenneth.
9 August 2026
Unprompted review
Reply from Teletext Holidays
Hey Christine
Thanks for sharing your experience! We’re delighted to hear Kenneth offered an efficient professional service. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday!
Thanks again,
Sam
Fantastic customer service from Kenneth…
Fantastic customer service from Kenneth felt at ease when sorting out my booking confirmation.
8 August 2026
Unprompted review
Reply from Teletext Holidays
Hey,
Thanks for sharing your experience! We’re delighted to hear Kenneth was such a help and got everything sorted for you. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday!
Thanks again,
Sam
Kenneth was great and was a great help
8 August 2026
Unprompted review
Reply from Teletext Holidays
Hey Andrew,
Thank you for your lovely feedback! We’re so glad Kenneth was a great help and we’ll be sure to share your kind words with him. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday!
Thanks again,
Sam
Vivin was extremely helpful
From our first call Vivin was extremely helpful in booking our holiday. He explained everything thoroughly and helped us to get the flight times we wanted. After paying the initial deposit all flight and hotel details were emailed immediately. A superb experience. This is the first time we have booked through Teletext but we will do so again in the future. Thank you Vivin.
7 August 2026
Unprompted review
Reply from Teletext Holidays
Hey Helen,
Thank you so much for your fantastic review and for choosing Teletext Holidays! We're delighted to hear that Vivin was so helpful and that you had such a positive first experience with us. We're thrilled you that you'll be booking with us again in the future and we'll be sure to pass your lovely feedback on to Vivin – he'll really appreciate it! We hope you have an amazing holiday and make some wonderful memories.
Thanks again,
Sam
JOKE
Agreed a price for 12 of us to benidorm. 2k deposit paid. Rang me later and said the hotel won't honour the price and wanted more money then tried bartering me how much. He went from £150 per person extra each to £50 to £25. How can that happen if the hotels fault? Asked for deposit back. Said can take 5 - 8 days. Joke. Made a complaint. Won't be trying to book with them again.
4 August 2026
Unprompted review
Reply from Teletext Holidays
Hi Matthew
We’re sorry to hear about your experience and understand how frustrating this situation must have been.
Our suppliers’ booking systems operate using live pricing and availability, which means holiday prices can fluctuate while a booking is being processed. Unfortunately, on this occasion, the price increased during the booking process. Our team worked with the supplier to negotiate the additional cost down significantly in an effort to keep the final price as close as possible to the original quote.
We appreciate how disappointing this was, particularly after you had paid your deposit. As you chose not to proceed at the revised price, we can confirm that your refund has been processed. The 5–8 day timeframe is the standard processing time for funds to be returned, depending on the payment provider.
We’re sorry we were unable to secure your Benidorm booking at the original price and regret that your experience did not meet your expectations.
Warm regards
Sam
Kenneth provided excellent customer…
Kenneth provided excellent customer service and was extremely helpful throughout. He called me back promptly, left a voicemail when I was unavailable, and then followed up with another call the next day to ensure my query was resolved. I really appreciated his professionalism and commitment to helping me.
6 August 2026
Unprompted review
Reply from Teletext Holidays
Hi Muhammad,
Thank you for your wonderful review. We're delighted Kenneth provided such professional and dedicated service, keeping in touch and following up to ensure everything was fully resolved. We'll be sure to pass on your kind words.
Thanks again,
Sam
I would use Teletext Holidays again…
I would use Teletext Holidays again they were so helpful from the start of the phone call to the end of confirmation of the holiday.
Spoke to Michelle who arrange the package.
Spoke to Clara who confirmed any extra requirements and seat booking as well as confirming wheelchair access.
Spoke to Kenneth who emailed a receipt as requested
30 July 2026
Unprompted review
Reply from Teletext Holidays
Hi Harry,
Thank you for your fantastic feedback. We're so pleased Michelle, Clara and Kenneth all played a part in making your booking experience smooth from start to finish. We hope you have a wonderful holiday and appreciate you choosing Teletext Holidays.
Thanks again,
Sam
Logan was really helpful
Logan was really helpful, cheerful and professional. He managed to get the holiday we requested. Many thanks Logan!
6 August 2026
Unprompted review
Reply from Teletext Holidays
Hi DL,
Thank you for your kind review. We're delighted Logan was able to find the holiday you wanted while providing such cheerful and professional service. We hope you have a fantastic trip.
Thanks again,
Sam
What a great service from Mr Logan he’s…
What a great service from Mr Logan he’s fantastic sales person finally I bought a fantastic holiday package from him thank you.
5 August 2026
Unprompted review
Reply from Teletext Holidays
Hey Thamayanthi,
Thank you so much for your wonderful review and for choosing Teletext Holidays! We're delighted to hear that Logan provided you with such great service and helped you find a fantastic holiday package. We'll be sure to pass on your kind words to him – he'll be thrilled to know he made your booking experience such a positive one. We hope you have an amazing holiday and make some unforgettable memories!
Thanks again,
Sam
Very bad experience with TeleTex was…
Very bad experience with TeleTex was looking for a Holiday holiday was asking for the same hotel that I previously booked with them three years ago and they mislead me with the sister hotel which was lowest stars and when I asked them to amend the booking even asked to pay more they followed me off and said there is nothing they can do. This is the second mistake they’ve made have booked over several holidays and recently they have let me down quite frequently very disappointed.
5 August 2026
Unprompted review
Reply from Teletext Holidays
Hi Simon
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
Our records show the hotel booked was the one agreed to and confirmed during the booking process. While we understand you were hoping to stay at the same hotel you visited previously, the booking was made for its sister hotel, which was confirmed before your reservation was completed.
Unfortunately, any amendments after booking are subject to the supplier's availability, charges and both the supplier's and our Terms & Conditions.
We appreciate your continued custom over the years and are sorry that we were unable to achieve the outcome you were hoping for on this occasion.
If you require any further assistance or would like to discuss your booking in more detail, please contact our Customer Support team, who will be happy to help.
Warm regards
Sam
Horror Holiday Morocco / Teletext
We booked Marakech 4 star hotel with Teletext, it has facilities that were suitable a gym was perfect, a day before we flew out they rang me saying our chosen hotel is not available closed for refurbishment. I was shocked at this a day before we were given another hotel that matched my chosen one IMEPERIAL PLAZA Spa Hotel, with a gym which was important as I train daily, I made sure this was clear several times they reassured me it was open from 8am as they spoke to manager. Upon arrival I asked what time the gym would be open, they replied no it’s closed all week for refurbishment not sure when open I replied so open later tomorrow the man replied no all week closed I was horrified and angry I said why my holiday provider rang you and you said it’s open he told me to take this in my room with my husband. 8 days in this hotel they provided half board with a spa and luxury gym drinks included. We had to pay for our drinks, we were told off when we took water in it was 40* and they sold it very expensive very rude service. The shower was cold daily and if we asked it never got seen to just false promises
The shower head was broken there was daily drilling that gave me a migraine I cried on the 2nd day and contacted Teletext several times only to be told it will be dealt with I had to pay for the calls no one sorted this out and I eventually gave up asked to be moved to another hotel nothing it was awful the hotel was beautiful clean,food was stale same daily people were leaving no uk food. I’m now taking this up with my bank disputing it for a refund what an awful experience with Teletext Holiday plz do not book. Rude staff at the hotel,although a few were lovely I later found out that there was not even a gym at a by some cleaners and the jacuzzi was left rotting outside. Do not book with Teletext they give you false promises and are not honest also the hotel also advertised falsely as there was not even a spa or a gym.
21 July 2026
Unprompted review
Reply from Teletext Holidays
Hi Anita,
Thank you for sharing your review about your recent stay. We're genuinely sorry to hear that your experience did not meet your expectations. So that we can look into this further for you, please contact our customer relations on customerrelations@teletext.com with more details. We take your feedback seriously and will bring your concerns to the attention of all those responsible for effecting the necessary improvements. Thank you for making us aware of this. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services.
Thanks again,
Sam
Vivin helped me today and he was great…
Vivin helped me today and he was great help! Took his time out to help find the perfect holiday within our budget. He was very efficient and a pleasure to speak to.
5 August 2026
Unprompted review
Reply from Teletext Holidays
Hey Shapla,
Thank you so much for your fantastic review and for choosing Teletext Holidays! We're delighted to hear that we took the time to help you find the perfect holiday within your budget. It's great to know you found our sales agent efficient, helpful, and a pleasure to speak with. We'll be sure to pass on your kind words to him – he'll really appreciate the recognition. We hope you have an amazing holiday and make some wonderful memories!
Thanks again,
Sam
Thx Kenneth for you support
5 August 2026
Unprompted review
Reply from Teletext Holidays
Hey John and Anne,
Thank you for your lovely review and for choosing Teletext Holidays!
We're so pleased to hear that Kenneth was able to support you. We'll make sure your kind words are passed on to him – he'll really appreciate the recognition. We hope you have a fantastic holiday and create some amazing memories!
Thanks again,
Sam
Horrendous
I would like to retract my previous shining review of this company due to being sold a misrepresented holiday by Sumeer. I have since spoken with Andy who has falsely promised call backs to resolve this upon listening to the recording of the booking. I now have to find another another elsewhere and fight for my £500 deposit paid that they took immediately from me. An absolute disgrace! Never again and don’t even think about it.
30 July 2026
Unprompted review
Reply from Teletext Holidays
Hi Kathryn
We're very sorry to read that your experience has left you feeling this way. This is certainly not the level of service we aim to provide, and we understand how frustrating this situation must be.
We sincerely apologise if our communication has fallen short, particularly regarding the promised callbacks. We'd like the opportunity to fully review your booking so we can establish exactly what was discussed and work towards a fair resolution. Our customer support team will contact you shortly.
We appreciate your feedback and hope we can restore your confidence in us.
Warm regards
Sam
Teletext travel theifing rats
Teletext travel, have stole £1881 from my terminally ill 84 year old mother. Trying to get this back is an absolute nightmare. One agent called kev sent me an email to say my holiday would be cancelled on the 23rd July if I did not pay the full amount again. So I paid it, didn't want to lose my holiday. On the app I had downloaded it showed 2 payments, the next day my mums original payment disappeared, having rang them they said a refund had been processed, it has never arrived in my mums account. I've emailed several times now for the ANR number which will allow me to track this refund and they are now ghosting me. Today I shall write to the head office in Middlesex. Also please be aware the agents sell your details to scammed, this is how all this was set off, as my mum also has dementia and the day after booking this a scammer called. WAS PROMISED STOLEN MONEY WOULD BE PUT BACK IN ACCOUNT ON MONDAY 10TH AUGUST NOTHING BEEN PUT IN, SO NOT ONLY THIEVES, BUT LIARS AS WELL.
16 July 2026
Unprompted review
Reply from Teletext Holidays
Hi Lynn
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the distress this situation has caused, particularly given your mother's health, and we appreciate how concerning this must have been.
However, we must strongly refute the allegations that Teletext Holidays has "stolen" money or that we sell customers' personal details to scammers. These claims are entirely untrue. We take the security of our customers' personal information extremely seriously and have robust measures in place to protect it. We categorically reject any suggestion that customer data is sold or shared with scammers.
As we have also been discussing with you during our telephone conversations, our records show that your mother's bank reversed the original payment after it had initially been authorised, a matter out of our control. As a result, the booking remained unpaid and, in line with our booking terms, we advised that the balance would need to be settled to prevent the holiday from being cancelled. You confirmed that you did not want the booking to be cancelled and therefore made a second payment. During our discussions, you also advised that you would raise the reversed payment directly with your bank.
We appreciate that you believe a refund should have been received but we wish to make clear this is out of our hands and should be taken up with your bank. A member of our Customer Relations team will be contacting you directly to again clarify what has occurred and answer any remaining questions, including any available payment reference information to assist you with the enquiries with your bank.
We remain committed to resolving your concerns and look forward to speaking with you soon.
Warm regards
Sam
When I made the phone call sumeer was…
When I made the phone call sumeer was so helpful he helped me doing everything right so I was very happy
4 August 2026
Unprompted review
Reply from Teletext Holidays
Hey Mustafa,
Thanks for sharing your experience! We’re delighted to hear Sumeer was such a help and got everything sorted for you. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday!
Thanks again,
Sam
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