Telenor Sverige Reviews 

Unfriendly customer service, sent me an invoice for a router that I had never ordered and then when I complained bout the invoice they initially said they would cancel the invoice only to reverse that decision the next day in a very rude manner. Notified about the requirement to return the router 6 months after having cancelled the subscription and moved out from my old apartment thus having no reasonable way to see any notification from Telenor. I have reported Telenor to Konsumentverket.

Telenor doesn't offer it's subscription services without Swedish registration. Discriminating 500 million EU citizens and they are in breach of the EU Services directive and the Geo-blocking directive.

This practice is completely illegal.

Extremely bad service. Most expensive internet and no help at all from the costumer service when needed.

Telenor is discriminating 500 million EU Citizens, being in breach of the EU Services directive and the EU Geoblocking directive, requiring Swedish registration for accessing their services. THe discrimination was confirmed by Hallakonsumat. Telenor still refuses to offer subscription for anyone without PN. The customer service was rude and unhelpful.

Complete garbage site that doesnt even let you to top up your card nor is possible to do it in app

LOL - I was just about to vent some frustration about the horrible and rude customer support I have experienced and I see a very, very long list. I really think the people working there have stopped caring.

Be careful with the long contract / termination time on some of their subscriptions as well because they are very long.

Some Telenor consultant will probably comment on this with some generic response... however if you do decide to comment Telenor then you are completely tone deaf. Perhaps your company has serious issues based on the excessive volume of complaints and your atrocious bottom rating so please think about changing your work culture and put focus back on your customers.

EDITED: WOW - They are even using a robot to answer bad customer reviews. They really don't care at all !!

I am a student that newly moved in to student housing and have been trying to access to internet for the past 14 days. After making a dozen of phone calls to customer and technical service, nevertheless not being able to use my rightfully owned internet, not reaching resolution got me frustrated! The staff were friendly and polite yet never mind the long waiting time (20-40 min). The internet is being paid for yet I'm denied of access because of their own shortcomings in resolving the issue. Also, I ordered a complimentary telenor router yet it did not reach my address and I cannot track it because no tracking information was shared with me and customer service is of no help in this matter too. I would definitely not recommend to a friend!

Apple watch mobile connection
After switching to telenor, apple watch mobile connection does not work. I have been in touch with customer support twice in a month to solve the issue, their support promise to fix it and come back to me but after more than a month things still don’t work.

Coverage
I have a new iphone se and far too often the mobile connection is so poor I cannot make calls or use internet.

Customer support
Completely worthless, no knowledge and no interest in helping.

telenor id
Does not work, telenor say they are aware of the problem but they do not seem to fix it. This means I cannot login to their portal or use the app.

I have now switched to another mobile operator not owned by telenor.

I’d like to give a special mention to Omar in customer service, who was extremely rude today. He told me, ‘if I tell you to do something, you should do it,’ when I asked him if he’d done anything that would’ve solved my issues. Wow! The correct answer would’ve been, ‘I’ve reset your account so the payment should go through now.’
Meanwhile, the payment did not go through. Luckily the other four people I spoke to seemed nicer. Would’ve been nice if Telenor actually accepted foreign cards though. What kind of a ridiculous decision is it to only accept domestic cards??

Service is fine and unlimited data + hotspot is a good plan if you need it for work etc.

However, Telenor customer support is some of the most offensive, frustrating, and poorly trained I have ever experienced.

I've been a customer for 2 years and always paid on time via autopay. There was an issue one billing cycle on my side or theirs and it didn't go through. I noticed in the Telenor app and it stated I would have to pay through intrum. That's fine, these things happen. I followed the link / checked with intrum and there were no open cases. Waited a week, still no open cases. Wrote to customer support who couldn't help me. Tried calling twice on work breaks and waited for 30-40 minutes (15 minute estimate...which is still crazy) and then was disconnected. Still nothing in intrum.

Then my service was turned off. Having no choice I spent literally 4 hours trying to talk to someone from supermarket wifi (I rely on Telenor for work and needed the service turned on).

I tried to explain the issue with the app and was told in a patronizing tone that "if I paid my bills on time this wouldn't happen"... turns out it's a bug in the app and it should be linking to PayEX. Zero empathy, called me a liar until I sent the screenshots. Eventually was given an OCR number so that I could pay and was told if I sent a screenshot they could continue my service. Sent the screenshots. Call disconnected.

Spent another 50 minute on hold to be transfered to their billing department, explained what the previous support agent told me and gave the case number for the screenshot of the transfer. The support agent just hang up on me.

I don't even know what to say. The payment has cleared two days ago and I still don't have service. I am positive that I will not be reimbursed for days of lost service even though all is paid in full.

I will absolutely be looking for another company with a comparable plan asap. Even though I'm happy with the signal strength I refuse to support a company that treats it's customers with such disrespect.

Great service and fast answering support.
I get the speeds I pay for so I have nothing bad to say!

Really bad coverage. Having trouble nearly every day. Had forgotten that I had promised my self to never ever get telenor again...

Expensive, bad overall user experience and extra charges, other companies allow you to subscribe with a card no hassle. 1/10 never again

1.What was promised and agreed by the agent in March with no binding time until September 21 for a complete TV package subscription (which I was happy about it that it is an exclusive limited offer by what the costumer agent said), came very short in promise to only to one included CMore subscription and the other TV package parts were bind until March 2022! as I checked my account today. Despite the fact that I insistently mentioned to the costumer services at the time of offer I want to try it and if I am happy it will be binding it from September onwards...

2.Mobile phone was also changed from tele2 to Telenor (just to make it easy so I have my wifi, tv and mobile with one operator) but the same subscription of 15G fall short from the discounted price that was agreed on and monthly subscription price became higher.

3. The other problem is I paid for May form my mobile 15G but "apparently" I missed part of a payment for mobile subscription in April and now I have to pay 4 times the fee as debt fee... And the major problem is that they cut my phone line access because of a delayed partial payment of the bill from April... I paid for May!
I have no sim access now and no internet suddenly from yesterday! I settled the bill with intrum just today as I figured it out why my phone is without service... (Still no access with my phone though despite making the payment). This makes Telenor an unreliable service provider... never experienced this in 4 different countries I lived in with at least 5 telecom companies...

4. Question is why did Telenor accepted my payment for month of May without including the remaining payment from April in the same bill that went through the debt?! and why do you then cut my phone line without a prior notice as the minimum (still they are not allowed to do this... I paid everything fully except a partial payment missing from a month before that...)

5. Another issue: I have my WIFI, TV and Mobile phone with Telenor to make it "easy" with one payment to Telenor so I don't forget any extra papers and bills but they keep sending separate papers and letters. I was thinking every month when I received all these letters in my mailbox that "What a waste of resources and lack of responsibility in terms of environmental sustainability". Also, in this way, I can miss the hidden costs because too many papers to go through and I really don't have the time to call and ask about each line of cost... but this weekend I had to make that time because the costs were in a small step at a time manner rising with Telenor!

6. Telenor answers in the weekend for those who want to buy new subscriptions but no response to those who have a problem with the services (automatic response to call again on Monday morning)

I have used Telenor since it was known as Europolita which was bought by Vodafone and then later Telenor.

After the initial switch to Telenor it was great! Good and competitive prices on the market, great customer service and even not that much bullshittery (like forced "extra" services which they add cost for).

But then they got a new CEO which drove the company down the drain. Outsourced the Support, removed old legacy subscriptions forcing long term customer into new bad deals which meant less product for more money.

The most of the services that were promised to us by the agent we didn’t get. I couldn’t believe that they could be so cheap in cheating people. Now we have to keep paying for next 2 years for something what we will not use. Only the internet was as promised.
My advice is to avoid Telenor TV if you can.

Telenor doesn't give a damn about their customers. I ended my internet and phone services with them because of their lack of customer support and mean customer service representatives. It took me 3 times to even be able to end my internet and phone with them because they were rude the first two times and never canceled even if they said they did. So I ended up paying for 2 months in vain.

Another time when I had a couple questions and tried to contact them on live support it took me 45 minutes to even get connected with a representative. And that's 45 minutes of "You are next" so it was just one person before me. And even during the chat they took minutes to reply.

Worst company in the world, I am never going to use them again.

Emailed support on 8th of February, now on 7th of March still no reply. I guess these people rely on people forgetting the email and there for they cannot cancel their subscription. Very very very bad :)Is it 2021?

Called support today: Waiting time estimated at 16 minutes, now 50 minutes later still nothing. Hurray!!

I have written email to telenor to cancel my subscription on 8th February 2021, I did not receive any reply from them yet and today is 1st March. Before I tried calling them by 'fastest' way as they mention in their agreement with wait time more than hour and still could not talk till today. Are we wasting our precious time for stupid phone call with them? paying them an expensive internet and not getting any service.

I ordered bredband that should have been activated today. The internet has not been activated yet, and Telenor's website says that I don't have an active subscription.

Guys, are you sending hand-written activation orders and rely on engineers to shuffle cables for each customer? Get digital or you gonna loose your market share.