The Telegraph Reviews 

1,058
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, most reviewers were let down by their experience overall. Many people felt trapped by subscriptions, often enticed by free trials that led to unexpected and significantly higher charges without prior notification. Reviewers found it extremely difficult to cancel subscriptions, often requiring phone calls and navigating lengthy processes, as online cancellation options were frequently unavailable or ineffective. Customers also reported ongoing payment deductions even after cancellation, and difficulties in obtaining refunds for charges they disputed. However, some customers also noted instances where customer service representatives were helpful, successfully cancelling subscriptions and processing refunds.

What people talk about most

Subscription

Consumers find subscription experiences to be overwhelmingly negative, often describing them as a... See more

Cancellation

Customers consistently note negative experiences with cancellation, describing the process as extremely... See more

Price

Customers had negative experiences with price, often citing huge, unexpected jumps in annual subscription... See more

Payment

People report negative experiences with payment, citing unauthorized charges and unexpected auto-renewals.... See more

Customer communications

Reviewers highlight negative aspects of contact, particularly the difficulty in reaching customer service and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Is no longer a newspaper. More a one sided right wing propaganda gossip sheet that just spreads speculation. Totally unbalanced. Draws people in with short term free subscription then massively overc... See more

Rated 1 out of 5 stars

corrupt and immoral. Forced change from puzzles to all access. I do not and would not read the telegraph. These Actions show the level of integrity by this organization. That these Actions are leg... See more

Rated 1 out of 5 stars

The Telegraph has descended in to no more than a gutter paper held up by lazy journalism. The latest attempt to vilify the entirety of the armed forces because of the pension that 0.1% of serving pers... See more

Rated 1 out of 5 stars

Subscription trap which my teenage daughter fell foul of. Free subscription for 3 months, then hit with £25 charge without a reminder email or any other communication. Customer service told her she ne... See more


Company details

  1. Media & Publishing

Information provided by various external sources

Latest news, business, sport, comment, lifestyle and culture plus content from the Daily Telegraph and Sunday Telegraph newspapers and video from Telegraph TV


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(1,058)

122 reviews in the last 12 months

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Rated 1 out of 5 stars

Con artists

Con artists. Spoke to them prior to my subscription to confirm the renewal price. They have charged me 6 times the price and have failed to refund me when contacting them directly. They just constantly try to upsell you on the phone.

Complete frauds, who clearly don't care about their customers - steer clear.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

No access and denial of password which is correct …

They ask you to have a trial but try how you must you can’t access it without them asking you constantly for payment and total denial of your correct password It’s such a waste of money that needn’t be and certainly wouldn’t encourage me to renew and that akso is a pity for them If I could get a refund for poor service I would

18 October 2025
Unprompted review
Rated 1 out of 5 stars

A tabloid full of lies

It's absolutely disgusting to read so many sensationalised fake news, this paper (if we can even call ot that) is literally far-right propaganda mixed up with QAnon theories and non-stop racist attacks, a truly revolting publication

16 October 2025
Unprompted review
Rated 2 out of 5 stars

Terrible. Customer service…

I Havel close-vision issues and have always expanded the text when reading the digital version. Just adjusting the font size is insufficient. I have contacted the Telegrsph at least 6 times without any response but eventually phoned, waited for ages, and was told that they know about the problem but they don’t know when it will be sorted.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Thieves & vagabonds

No advice about renewal and straight £199 charges with no advance warning

Absolute disgrace

Paper bangs on about the establishment being out of tune with the public and stiffing the electorate over with higher and higher bills and they pull a stunt like this, just as bad in my mind

Mercenaries

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Nasty newspaper

Nasty newspaper, the editors would be behind bars in most decent places, but they are allowed to spout racist falsehoods because Britain you know..

8 October 2025
Unprompted review
Rated 4 out of 5 stars

Cancelling is a pain.

Edit: After a terrible initial customer service experience I was called back and had an excellent one resolving my issues - thank you.

I still believe the online subscription portal needs to be simplified.

---------------------

The cancellation process is archaic. Utterly absurd to waste half an hour on the phone - subscriber base must be 70+.

Paper itself not bad, but cancelling all my subscriptions with them to avoid wasting time in the middle of the day.

7 October 2025
Unprompted review
Rated 1 out of 5 stars

Pathetic newspaper service

I hadn’t realised how poor the Telegraph reviews were until I came to add my disgust at their behaviour. Also news to me was my £49 renewal for a service I don’t receive, articles I can’t read, crosswords I can’t download. Will some person please reveal to me what I am paying for!

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam, take money from account and no way you’re getting it back
Avoid

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Shill for the extreme right

The right-wing bias of this newspaper is so blatant, so unfiltered, that it feels owned by the Trump administration (in the form of a British puppeteer). Really? Why not entertain a little variety of opinion? What are you afraid of?

22 September 2025
Unprompted review
Rated 1 out of 5 stars

How to lose customers

Like so many other reviewers I subscribed to the trial period but found it very difficult to cancel. I have not used their service but have been charged for it and tried in vain to find an email link to allow me to cancel (apparently you have to make a phone call). I used to read the Telegraph in print form but now I want nothing to do with it. I will never read the Telegraph again in any format.

10 September 2025
Unprompted review
Rated 2 out of 5 stars

Increasing censorship of comments.

I have been reading the DT for quite a few years.
I like to comment but it has become increasingly difficult to navigate the ever growing minefield of expressions, words and phrases, once commonplace to our parents, without have one’s comment removed.
This is entirely arbitrary on DTs part as they censor without any explanation as to why.
The staff writers, deliberately or otherwise, write clickbait articles guaranteed to elicit a strong response, but when the censors get them they delete.
What is the point of commenting if one is just going to agree? Another commenter who regularly submitted intelligent responses (I didn’t always agree with her, but isn’t that the point of debate?) has recently cancelled her subscription.
I, unlike many commenters, never ever applaud enthusiastically at the killing of innocents in conflicts bur seemingly to do so is perfectly acceptable if it complies with censorship rules.
I have been banned again but I have absolutely no idea why.
So today I am cancelling my subscription.
Perhaps DT are aiming to filter out all comments which don’t agree with the narrative.

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Censorship of viewers comments

After a bad expereience last week I was curious if it was me and I hadnt fully understood the community guidelines. Despite rewording my comment serveral times, careful with any word that could be taken out of context and reposting my comment on Starmer. Low and behold it was removed again after 12 minutes. Now Im perplexed until I googled The Telegraph comments AI where i discovered moderation is subjective and it evens says its difficult to remain neutral. So I'll tranlate if you have a opposting view its not welcome. Only echo chamber views allow. So much for freedom of speech and expression.

7 September 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible, not even an email to say my subscription would be renewing, then a whopping charge for the whole year.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Ridiculously hard to cancel

Ridiculously hard to cancel. I've been a subscriber for five years but I can't go through the hassle of calling them every 12-months to haggle the price down.

Every time it renews they try and charge me some absurd amount - £149 most recently. If you call you can usually negotiate it down to something between £30 - 50.

However, I really can't be bothered doing this anymore so have just decided to cancel.

You will call and be met by some incredibly pushy salesman, who'll constantly try and offer you a new price to stay.

They're essentially trying to rip-off loyal customers and I'm not willing to go through their farcical process anymore.

8 September 2025
Unprompted review

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