The Telegraph Reviews 

What an awful organisation. Renewed my Puzzle subscription without a notification - £49. When I saw the pending payment on my credit card I immediately cancelled. But you cannot cancel online. They force you to call them. Then instead of refunding the full £49 they refunded £48.87. What a bunch of penny-pinching misers!

Their comment moderation is incredibly predictable, I don't think this paper is right wing anymore, they're happy to have crazy feminists call every man a rapist for hours on end but it you call them on it they'll delete your comment. Otherwise there's a lot of degenerate guff about cheating on your spouse etc, for a paper known to be conservative it's really not much above a tabloid rag.

And the amount of disabled bashing they allow and encourage is utterly disgusting.

What has happened to The Telegraph? Once a well respected broadsheet and now it seems its main revenue stream is via trapping people with a free trial and charging hefty fees with auto renewal?
Signed up for a free trial and then tried to cancel which is EXTREMELY difficult as an email address for me was auto generated on sign up so you actually have no idea of the sign in email or account password. Eventually found my account only to see there was never a free trial period given and I had been charged £34.99 per month immediately on sign up.
No way to communicate online so you have to call during office hours to talk to someone.
NEVER AGAIN. AVOID!

Somehow, somewhere, another account was created using my bank account details and I have now been charged £199 twice under auto renewal. One I was able to cancel by contacting customer services, but they seem unable to find any information relating to the other payment. How is it possible that they can take £199 from your bank account and not be able to cancel the account because ‘computer says no’?

Customer service is slow and repetitive - a different person emailing every time who doesn’t appear to have read the previous emails.

My bank tells me the only way they can stop this payment is if I cancel my card. I am getting desperate enough that I may have to consider this after all, just to get out of this autorenewal doom loop. However, that only fixes future payments and doesn’t get me my £199 back.

The moral of the story, don’t EVER take out a subscription to The Telegraph!

I live in the Republic of Ireland and was outraged today when I sent to purchase something from the Telegraph Bookshop, using a UK bank credit card, to be told that because the card wasn't registered in the UK I was unable to buy anything. I use my card for purchasing all over the world and have never had this problem before. Is the Daily Telegraph so wedded to Brexit that overseas customers are unwelcome? I fear so.

Telegraph Puzzles is a perfect example of everything wrong with modern subscriptions.

They are perfectly happy to let you sign up and take payment easily, but when you want to cancel, suddenly it feels like you’ve been transported back to 1976. Instead of offering a simple online cancellation option for a digital subscription, they push customers toward phone cancellation, which is absurd in 2026.

I received a renewal notice saying my annual price was increasing to £49, with the next payment due soon. I tried to deal with it in writing, as any reasonable customer should be able to do, but the process is obstructive, unclear, and needlessly stressful. Even attempting to use email led nowhere.

This is not customer service. It feels like deliberately hostile subscription design: easy to join, difficult to leave. A once-reputable media company should be embarrassed to operate like this.

I would strongly advise people to avoid subscribing unless they are happy to waste time fighting to cancel later.

As pointless and worthless as their journalistic output. Appalling.

Absolutele garbage just spreading misleading propaganda that would make the world worse for most of the humans in the world except a few elites

Some of the journalists writing there are good, but some articles are just right wing slop, even for someone right of centre, so that’s off putting.

Biggest frustration is their commercial behaviour, increasing subscriptions by x 100, not 100% but over 800%
Then cancelling is made very hard “you are number 54 in the queue” again a commercial choice by the organisation.

Will just cancel now and subscribe elsewhere, hope fully at a fair price that stays fair.

The new-look DT app is terrible. It neither looks now works like a newspaper, especially the home page.

Incredibly frustrating process of cancelling

We bought a digital subscription and we have not been able to read anything. When we try to cancel the subscription we are met with a blank page. And they do not answer my mails.

To view an article you have to either accept cookies or pay them. And if you accept cookies, you still have to make an account. Insanely exploitative

I think it's a total disgrace and reflects badly on what used to be a well respected broadsheet

This is one of the first companies i hope the UK new laws regarding back button blocking, hard to cancel aggressive subscriptions and unuseable websites with paywalls.

Absolute joke of a company.

Every single shady trick in the book used

Telegraph basically operate like a Nigerian boiler room scam when it comes to subscriptions. I had the paper a year, rarely used it then when it came to renewal they charged me $500 which is around about 4x the year 1 cost. The transaction was so extreme it blocked my credit card which wasn't ideal as I was on holiday at the time. I complained via their messaging app and after a lot of negotiation and counter offers, I got them to cancel the subscription. They are very sneaky though and they tried tu take the $500 again while I was on the messaging app with them. Anyway I got my cancellation and took the block off my card. A week later they tried again to take the payment and again my card blocked it. I have the cancellation email from them and they tried to take the payment! So I cancelled the card which is massively inconvenient. I will never ever sign with them again as they are a total joke.

Im currently trying to cancel my membership but no one is answering the phone. Around 30 mins so far and counting....

Same as always: 90 % of the way through the crossword via the web site, i touch the screen and the whole grid disappears… never to return.

The Telegraph could not care less

I've noticed that the telegraph are using AI generated fake images to reporting news. You have to question now if anything they post is even genuine. Prime example is the 'Donald Trump declared that the only reason the Iranian regime was “alive today” was to negotiate.' story where it contains AI images

I had a puzzle subscription for a yearly £1.00. The renewal price was £49.00. It is not possible to cancel unless you call them. And the guy was so slow and kept me on the phone for 12mins asking what puzzles I liked and lowering the price to£5.00. I don't know how many times I said I just want to cancel but he kept on and on. At the enmd of the call I was furious, and hope the new rules about subscription cancellatins come in earlier than 2027.

Deceitful practices. They make it so time-consuming to cancel, that the only option I had left was to cancel the card I used. AVOID THEM LIKE THE PLAGUE.